{"solutions":[{"name":"There's an error at the receiving end","description":"If you're having problems sending iMessages to a specific number, the error might be at the receiving end.","guide":null,"content":"Try sending an iMessage to another number."},{"name":"There are problems activating iMessages","description":"The first time you activate iMessages, it may take a while before the activation is completed.","guide":null,"content":"Turn off iMessages and try setting up your phone for iMessaging again after some time."},{"name":"Your iMessage isn't written correctly","description":"To send an iMessage, it needs to be written and sent correctly.","guide":null,"content":"See how to write and send an iMessage ."},{"name":"Your phone hasn't been correctly set up for iMessaging","description":"To send and receive iMessages, your phone needs to be correctly set up for iMessaging.","guide":null,"content":"Set up your phone for iMessaging ."},{"name":"Time zone, date and time aren't correctly set on your phone","description":"To send and receive iMessages, time zone, date and time need to be correctly set on your phone.","guide":{"blocks":[{"title":"Find "Date & Time"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press General ."},{"note":null,"overlay":null,"text":"Press Date & Time ."}],"content":"
  • Press Settings.
  • Press General.
  • Press Date & Time.
","info":""},{"title":"Turn on automatic update of time zone, time and date.","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Set Automatically" to turn on the function."}],"content":"
  • Press the indicator next to "Set Automatically" to turn on the function.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"
  • Slide your finger upwards starting from the bottom of the screen to return to the home screen.
","info":""}],"name":"Setting date and time","description":"It's important that the date and time are correct as some phone functions won't work.","id":20,"deviceId":18405},"content":"Set time zone, date and time ."}],"intro":{"relatedProblemPath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-11#calls--contacts--messaging/troubleshooting/it-s-not-possible-to-make-voice-calls","relatedProblemId":8,"condition":"Can you make a voice call?","question":"It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive iMessages."},"name":"It's not possible to send and receive iMessages","description":"If you can't send and receive iMessages, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":29}

It's not possible to send and receive iMessages

If you can't send and receive iMessages, there may be several causes of the problem.

It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive iMessages.

Can you make a voice call?

Yes No

We found 5 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 5: There's an error at the receiving end
If you're having problems sending iMessages to a specific number, the error might be at the receiving end.
Try sending an iMessage to another number.
Previous slide
Solution 2 of 5: There are problems activating iMessages
The first time you activate iMessages, it may take a while before the activation is completed.
Turn off iMessages and try setting up your phone for iMessaging again after some time.
Previous slide
Solution 3 of 5: Your iMessage isn't written correctly
To send an iMessage, it needs to be written and sent correctly.
Previous slide
Solution 4 of 5: Your phone hasn't been correctly set up for iMessaging
To send and receive iMessages, your phone needs to be correctly set up for iMessaging.
Previous slide
Solution 5 of 5: Time zone, date and time aren't correctly set on your phone
It's important that the date and time are correct as some phone functions won't work.
Previous slide
Step 1 of 5

Press Settings.

Step 2 of 5

Press General.

Step 3 of 5

Press Date & Time.

Step 4 of 5

Press the indicator next to "Set Automatically" to turn on the function.

Step 5 of 5

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 7/11/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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