{"solutions":[{"name":"There's an error at the receiving end","description":"If you're having problems sending iMessages to a specific number, the error might be at the receiving end.","guide":null,"content":"Try sending an iMessage to another number."},{"name":"There are problems activating iMessages","description":"The first time you activate iMessages, it may take a while before the activation is completed.","guide":null,"content":"Turn off iMessages and try setting up your phone for iMessaging again after some time."},{"name":"Your iMessage isn't written correctly","description":"To send an iMessage, it needs to be written and sent correctly.","guide":null,"content":"See how to write and send an iMessage ."},{"name":"Your phone hasn't been correctly set up for iMessaging","description":"To send and receive iMessages, your phone needs to be correctly set up for iMessaging.","guide":null,"content":"Set up your phone for iMessaging ."},{"name":"Time zone, date and time aren't correctly set on your phone","description":"To send and receive iMessages, time zone, date and time need to be correctly set on your phone.","guide":{"blocks":[{"title":"Find "Date & Time"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press General ."},{"note":null,"overlay":null,"text":"Press Date & Time ."}],"content":"

• Press Settings.
• Press General.
• Press Date & Time.

","info":""},{"title":"Turn on automatic update of time zone, time and date.","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Set Automatically" to turn on the function."}],"content":"

• Press the indicator next to "Set Automatically" to turn on the function.

","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"

• Slide your finger upwards starting from the bottom of the screen to return to the home screen.

","info":""}],"name":"Setting date and time","description":"It's important that the date and time are correct as some phone functions won't work.","id":20,"deviceId":18405},"content":"Set time zone, date and time ."}],"intro":{"relatedProblemPath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-11#calls--contacts--messaging/troubleshooting/it-s-not-possible-to-make-voice-calls","relatedProblemId":8,"condition":"Can you make a voice call?","question":"It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive iMessages."},"name":"It's not possible to send and receive iMessages","description":"If you can't send and receive iMessages, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":29}