{"solutions":[{"name":"There may be number of causes preventing you from using Wi-Fi calling","description":"If you can't use Wi-Fi calling, it may be due to a number of different causes.","guide":null,"content":"Visit the EE web page for more information about Wi-Fi calling."},{"name":"Your phone needs to be restarted","description":"If you can't use Wi-Fi calling, it may help restarting your phone.","guide":{"blocks":[{"title":"Restart your phone","steps":[{"note":null,"overlay":null,"text":"Press the Top volume key ."},{"note":null,"overlay":null,"text":"Press the Bottom volume key ."},{"note":null,"overlay":null,"text":"Press and hold the Side button until your phone restarts."}],"content":"

• Press the Top volume key.
• Press the Bottom volume key.
• Press and hold the Side button until your phone restarts.

","info":""}],"name":"Restarting your phone","description":"If your phone is slow or freezes, it might help to restart it.","id":11,"deviceId":18405},"content":"Restart your phone ."},{"name":"Your phone's software hasn't been updated to the latest version","description":"If you can't use Wi-Fi calling, you may need to update the phone software to the latest version.","guide":{"blocks":[{"title":"Update phone software","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press General ."},{"note":null,"overlay":null,"text":"Press Software Update . If a new software version is available, it's displayed. Follow the instructions on the screen to update the phone software."}],"content":"

• Press Settings.
• Press General.
• Press Software Update. If a new software version is available, it's displayed. Follow the instructions on the screen to update the phone software.

","info":""}],"name":"Updating phone software","description":"It's recommended that you update your phone with the newest software, as the manufacturer continuously corrects errors. It's a good idea to back up the phone memory first. Before you can update the phone software, you need to set up your phone for internet .","id":30,"deviceId":18405},"content":"Update your phone with the latest software ."},{"name":"The operator settings haven't been updated to the latest version","description":"If you can't use Wi-Fi calling, you may need to update the operator settings to the latest version.","guide":null,"content":"Check if there's an update for the operator settings in "About" in your phone's settings."},{"name":"Wi-Fi calling is turned off","description":"Wi-Fi calling needs to be turned on before you can use this function.","guide":{"blocks":[{"title":"Find "Wi-Fi Calling"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Phone ."},{"note":null,"overlay":null,"text":"Press Wi-Fi Calling ."}],"content":"

• Press Settings.
• Press Phone.
• Press Wi-Fi Calling.

","info":""},{"title":"Turn Wi-Fi calling on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Wi-Fi Calling on This iPhone" to turn the function on or off."},{"note":null,"overlay":null,"text":"If you turn on the function, press Enable ."}],"content":"

• Press the indicator next to "Wi-Fi Calling on This iPhone" to turn the function on or off.
• If you turn on the function, press Enable.

","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"

• Slide your finger upwards starting from the bottom of the screen to return to the home screen.

","info":""}],"name":"Turning Wi-Fi calling on or off","description":"When Wi-Fi calling is turned on, you can make and answer calls using a Wi-Fi network when you're in an area with little or no network coverage. To turn on Wi-Fi calling, you need to establish a connection to a Wi-Fi network and turn on 4G for voice calls and mobile data .","id":243,"deviceId":18405},"content":"Turn on Wi-Fi calling ."}],"intro":{"relatedProblemPath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-11#connectivity/troubleshooting/it-s-not-possible-to-use-wi-fi","relatedProblemId":22,"condition":"Can you use Wi-Fi?","question":"It's important to find out if you can use Wi-Fi. If you can't use Wi-Fi, you need to solve this problem first. When the problem is solved, you will most likely also be able to use Wi-Fi calling."},"name":"It's not possible to use Wi-Fi calling","description":"If you can't use Wi-Fi calling, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":40}