Choose divert settings for voice calls

Your price plan includes voicemail where callers can leave a voice message when you do not answer a call.

The voicemail number can be saved in the phone making it easy to call.

Follow these instructions to save the voicemail number on your Apple iPhone 4S

  1. Choose option
    Choose one of the following options:
    If you have purchased a new phone or are a new customer, go to a
    Enter the number manually, go to b

    a) If you have purchased a new phone or are a new customer
    Call 222
    Follow the verbal instructions

    b) Enter the number manually
    Press Phone
    Press Keypad
    Key in *5005*86*the voicemail number# and press Call
    A request
    to change the setting is sent to the network

Divert calls to voicemail

Your price plan includes voicemail where callers can leave a voice message when you do not answer a call. Follow these instructions to divert calls to voicemail.

  1. Find Keypad
    Press Phone
    Press Keypad

  2. Choose option
    Choose one of the following options:
    Divert all calls, go to a
    Divert missed calls, go to b
    Divert if unavailable, go to c
    Divert if busy, go to d

    a) Divert all calls
    Key in21*the voicemail number#

    Divert missed calls
    To select for how long you want the phone to ring before the call is diverted:
    Key in
    61*the voicemail numberthe required number of seconds#
    e.g.
    61*the voicemail number5#

    Divert if unavailable
    Key in
    62*the voicemail number#

    Divert if busy
    Key in**67*the voicemail number#

  3. Send request
    Press Call
    A request to activate the setting is sent to the network
    Press Dismiss

Follow these instructions to cancel all diverts.

  1. Choose option
    Choose one of the following options:
    Cancel all diverts, go to a
    Cancel divert to voicemail, go to b

    a) Cancel all diverts
    Press Settings
    Press Phone
    Press Call Forwarding
    Press the indicator next to Call Forwarding to deactivate the function
    A request to cancel the setting is sent to the network
    Press the Home key to return to standby mode

    b) Cancel divert to voicemail
    Press Phone
    Press Keypad
    Key in ##002# and press Call
    A request to cancel the setting is sent to the network
    Press Dismiss
Last updated: 24/12/2018
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