What to do if you do not see a 4G signal

If you don't see the enable/disable LTE option in your iPhone 5 settings, you won't be able to receive a 4G signal.

To fix this, you need to update your carrier settings, which is dead easy - just follow these steps:

1. Make sure your iPhone 5 has an internet connection
2. Tap Settings then General and then About. If an update is available, a prompt will appear as below:

3. Tap OK to install the update.
4. Hold the Sleep/Wake button down until you see Slide to power off
5. Slide to power off
6. After the device powers off, hold the Sleep/Wake button to turn your phone back on

See more helpful tips on how to do clever things on your iPhone 5 >

Last updated: 13/9/2018
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Please select a reason
  • The article didn't answer my question
  • The article is missing important information
  • I didn't understand the article
  • I found the information but it didn't resolve my issue
  • Please let us know how we can make it better
0/600
Great!

Thanks for your feedback

Thanks for your feedback

We'll use your feedback to keep improving our help articles