Set up WiFi Calling

If we’ve texted you to say WiFi Calling has been activated on your phone, you’re almost ready to make and receive calls and text over WiFi. Just follow the three simple steps below to get started.

1. Check your phone has the latest software version

Go to Settings > General > Software Update on your iPhone 5s. If you already have the latest version of iOS installed it will tell you. If not, choose the Download and Install option. Make sure your phone is connected to WiFi and a power source, and tap to download the update. You may have to enter your passcode before installing. You will also need to update the Carrier Version. Go to Settings > General > About which will trigger the update. Complete this step after the 8.3 Upgrade. You should see 19.1 as the Carrier file.

2. Switch WiFi Calling on and off

Tap Settings > Phone > Wi-Fi Calls on your iPhone. Turn the Allow Wi-Fi Calls setting on. If you’re connected to WiFi, you’ll see WiFi Call at the top of your screen – and you’re ready to call and text over WiFi. It can take up to 24 hours to activate, but you will receive a text message when you are ready to go. Should you wish to turn WiFi Calling off at any point, simply toggle Allow Wi-Fi Calls to the off position.

3. Connect your phone to WiFi

Tap Settings > Wi-Fi on your iPhone. When WiFi is enabled, your phone will search for available WiFi networks. Tap the name of the network you want, enter the password and choose to join. Once you’re connected, you’ll see the WiFi logo appear in the status bar at the top left of your display.

A couple of things to know before you get started

To begin with there are a couple of things which might make your call experience over WiFi Calling slightly unusual. Firstly, you’ll hear the international dialing tone when both parties are using WiFi Calling. And secondly, when a call is put on hold, the person on hold won’t hear the hold beeps. There will just be silence. We’re working to resolve these quirks, but it shouldn’t affect the quality of your service.

There may also be times when you’re using WiFi Calling when Visual Voicemail and picture messaging won’t work properly. You’ll still be prompted you have voicemail, and be able to access it in the standard way.

Last updated: 5/9/2018
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
  • Please select a reason
  • The article didn't answer my question
  • The article is missing important information
  • I didn't understand the article
  • I found the information but it didn't resolve my issue
  • Please let us know how we can make it better

Thanks for your feedback

Thanks for your feedback

We'll use your feedback to keep improving our help articles