Touch ID troubleshooting

Cleaning the Touch ID sensor

A clean Touch ID sensor can read your fingerprint more easily. As needed, use a clean, lint-free cloth to wipe off any dirt or debris from the Home button.

Troubleshooting Touch ID

1. Ensure that your fingers and the Home button are clean and dry.*
2. Note: Cover the Home button completely. Don't tap too quickly, don't press down hard, and don't move your finger while Touch ID is scanning.
3. Tap Settings > General > Passcode & Fingerprint > Fingerprints and verify:
One or more fingerprints have been enrolled.
4. If one finger isn't working, tap Edit in Settings > General > Passcode & Fingerprint > Fingerprints > Edit to delete and then re-enrol the finger.
5. If that finger still isn't working, try enrolling a different finger.
6. If you are unable to complete Touch ID registration in iOS Setup Assistant, restart your iPhone 5s.

*Moisture, lotions, sweat, oils, cuts or dry skin may affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

Last updated: 24/12/2018
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