{"solutions":[{"name":"The battery is faulty","description":"If the battery is faulty, you can't turn on your phone.","guide":null,"content":"Go to the manufacturer's web page to see if it's possible to change the battery."},{"name":"The battery is flat","description":"To use your phone, the battery must be charged.","guide":{"blocks":[{"title":"Charge the battery","steps":[{"note":null,"overlay":null,"text":"Connect the charger to the socket and to a wall socket."},{"note":null,"overlay":null,"text":"When the battery charging icon is displayed, the battery is charging."},{"note":null,"overlay":null,"text":"When the phone is turned on, you can always see the battery power level. The larger the coloured section of the battery icon, the more remaining battery power."}],"content":"
  • Connect the charger to the socket and to a wall socket.
  • When the battery charging icon is displayed, the battery is charging.
  • When the phone is turned on, you can always see the battery power level. The larger the coloured section of the battery icon, the more remaining battery power.
","info":""}],"name":"Charging the battery","description":"You should charge the phone battery regularly to ensure that your phone is always ready for use.","id":3,"deviceId":8930},"content":"Charge the battery."},{"name":"Your phone doesn't turn on correctly","description":"To be able to turn on your phone, it needs to be done correctly.","guide":{"blocks":[{"title":"Turn on your phone","steps":[{"note":null,"overlay":null,"text":"Press and hold On/Off until your phone is turned on."}],"content":"
  • Press and hold On/Off until your phone is turned on.
","info":""},{"title":"Enter your PIN","steps":[{"note":null,"overlay":null,"text":"If your SIM is locked, press Unlock."},{"note":"If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting customer services. Please note: If you key in the wrong PUK ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from EE.","overlay":{"top":277,"left":366,"text":"1111","position":0},"text":"Key in your PIN and press OK. The default PIN is 1111."}],"content":"
  • If your SIM is locked, press Unlock.
  • Key in your PIN and press OK. The default PIN is 1111.
","info":""},{"title":"Turn off your phone","steps":[{"note":null,"overlay":null,"text":"Press and hold On/Off."},{"note":null,"overlay":null,"text":"Press and drag the power off icon right."}],"content":"
  • Press and hold On/Off.
  • Press and drag the power off icon right.
","info":""}],"name":"Turning your phone on and off","description":"Before you can turn on your phone, you need to insert your SIM into your phone.","id":4,"deviceId":8930},"content":"See how to turn on your phone."}],"intro":null,"name":"It's not possible to turn on my phone","description":"If you can't turn on your phone, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":1}

It's not possible to turn on my phone

If you can't turn on your phone, there may be several causes of the problem.

We found 3 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 3: The battery is faulty
If the battery is faulty, you can't turn on your phone.
Go to the manufacturer's web page to see if it's possible to change the battery.
Previous slide
Solution 2 of 3: The battery is flat
You should charge the phone battery regularly to ensure that your phone is always ready for use.
Previous slide
Step 1 of 3

Connect the charger to the socket and to a wall socket.

Step 2 of 3

When the battery charging icon is displayed, the battery is charging.

Step 3 of 3

When the phone is turned on, you can always see the battery power level. The larger the coloured section of the battery icon, the more remaining battery power.

Solution 3 of 3: Your phone doesn't turn on correctly
Before you can turn on your phone, you need to insert your SIM into your phone.
Previous slide
Step 1 of 5

Press and hold On/Off until your phone is turned on.

Step 2 of 5

If your SIM is locked, press Unlock.

1111
Step 3 of 5

Key in your PIN and press OK. The default PIN is 1111.

Step 4 of 5

Press and hold On/Off.

Step 5 of 5

Press and drag the power off icon right.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 4/4/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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