{"solutions":[{"name":"No connection to a Wi-Fi network is established","description":"To use Wi-Fi, you need to be connected to a Wi-Fi network.","guide":{"blocks":[{"title":"Find "Wi-Fi"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Wi-Fi ."}],"content":"
  • Press Settings.
  • Press Wi-Fi.
","info":""},{"title":"Turn on Wi-Fi.","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Wi-Fi" to turn on the function."}],"content":"
  • Press the indicator next to "Wi-Fi" to turn on the function.
","info":""},{"title":"Connect to a Wi-Fi network","steps":[{"note":null,"overlay":null,"text":"Press the required Wi-Fi network and key in the password for the Wi-Fi network."},{"note":"You can get the password from the network provider or administrator.","overlay":null,"text":"Press Join ."}],"content":"
  • Press the required Wi-Fi network and key in the password for the Wi-Fi network.
  • Press Join.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Connecting to a Wi-Fi network","description":"You can use Wi-Fi as an alternative to the mobile network when establishing an internet connection. This way your phone doesn't use mobile data.","id":94,"deviceId":10003},"content":"Connect to a Wi-Fi network ."},{"name":"There are no available Wi-Fi networks","description":"To use Wi-Fi, you need to be in an area with available Wi-Fi networks","guide":null,"content":"Find a place with available Wi-Fi networks and try establishing a connection again."},{"name":"The selected Wi-Fi network rejects the connection","description":"If the Wi-Fi network rejects the connection, it may be due to a Wi-Fi network error or that you don't have the correct connection credentials.","guide":null,"content":"Contact the administrator of the Wi-Fi network to obtain the correct connection settings."},{"name":"Your phone is connected to a Wi-Fi network, but you're not logged on","description":"Some Wi-Fi networks require you to log on via a web page.","guide":null,"content":"Open the internet browser on your phone and try to load a web page. The internet browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the screen to log on to the Wi-Fi network."}],"intro":null,"name":"It's not possible to use Wi-Fi","description":"If you can't use Wi-Fi on your phone, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":22}

It's not possible to use Wi-Fi

If you can't use Wi-Fi on your phone, there may be several causes of the problem.

We found 4 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 4: No connection to a Wi-Fi network is established
You can use Wi-Fi as an alternative to the mobile network when establishing an internet connection. This way your phone doesn't use mobile data.
Previous slide
Step 1 of 6

Press Settings.

Step 2 of 6

Press Wi-Fi.

Step 3 of 6

Press the indicator next to "Wi-Fi" to turn on the function.

Step 4 of 6

Press the required Wi-Fi network and key in the password for the Wi-Fi network.

Step 5 of 6

Press Join.

Step 6 of 6

Press the Home key to return to the home screen.

Solution 2 of 4: There are no available Wi-Fi networks
To use Wi-Fi, you need to be in an area with available Wi-Fi networks
Find a place with available Wi-Fi networks and try establishing a connection again.
Previous slide
Solution 3 of 4: The selected Wi-Fi network rejects the connection
If the Wi-Fi network rejects the connection, it may be due to a Wi-Fi network error or that you don't have the correct connection credentials.
Contact the administrator of the Wi-Fi network to obtain the correct connection settings.
Previous slide
Solution 4 of 4: Your phone is connected to a Wi-Fi network, but you're not logged on
Some Wi-Fi networks require you to log on via a web page.
Open the internet browser on your phone and try to load a web page. The internet browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the screen to log on to the Wi-Fi network.
Previous slide
Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 4/4/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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