{"solutions":[{"name":"There may be number of causes preventing you from using Wi-Fi calling","description":"If you can't use Wi-Fi calling, it may be due to a number of different causes.","guide":null,"content":"Visit the EE web page for more information about Wi-Fi calling."},{"name":"Your phone needs to be restarted","description":"If you can't use Wi-Fi calling, it may help restarting your phone.","guide":{"blocks":[{"title":"Restart your phone","steps":[{"note":null,"overlay":null,"text":"Press and hold the Home key ."},{"note":null,"overlay":null,"text":"At the same time, press and hold On/Off until your phone is restarted."}],"content":"
  • Press and hold the Home key.
  • At the same time, press and hold On/Off until your phone is restarted.
","info":""}],"name":"Restarting your phone","description":"If your phone is slow or freezes, it might help to restart it.","id":11,"deviceId":13722},"content":"Restart your phone ."},{"name":"Your phone's software hasn't been updated to the latest version","description":"If you can't use Wi-Fi calling, you may need to update the phone software to the latest version.","guide":{"blocks":[{"title":"Update phone software","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press General ."},{"note":null,"overlay":null,"text":"Press Software Update . If a new software version is available, it's displayed. Follow the instructions on the screen to update the phone software."}],"content":"
  • Press Settings.
  • Press General.
  • Press Software Update. If a new software version is available, it's displayed. Follow the instructions on the screen to update the phone software.
","info":""}],"name":"Updating phone software","description":"It's recommended that you update your phone with the newest software, as the manufacturer continuously corrects errors. It's a good idea to back up the phone memory first. Before you can update the phone software, you need to set up your phone for internet .","id":30,"deviceId":13722},"content":"Update your phone with the latest software ."},{"name":"The operator settings haven't been updated to the latest version","description":"If you can't use Wi-Fi calling, you may need to update the operator settings to the latest version.","guide":null,"content":"Check if there's an update for the operator settings in "About" in your phone's settings."},{"name":"Wi-Fi calling is turned off","description":"Wi-Fi calling needs to be turned on before you can use this function.","guide":{"blocks":[{"title":"Find "Wi-Fi Calling"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Phone ."},{"note":null,"overlay":null,"text":"Press Wi-Fi Calling ."}],"content":"
  • Press Settings.
  • Press Phone.
  • Press Wi-Fi Calling.
","info":""},{"title":"Turn Wi-Fi calling on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Wi-Fi Calling on This iPhone" to turn the function on or off."},{"note":null,"overlay":null,"text":"If you turn on the function, press Enable ."}],"content":"
  • Press the indicator next to "Wi-Fi Calling on This iPhone" to turn the function on or off.
  • If you turn on the function, press Enable.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning Wi-Fi calling on or off","description":"When Wi-Fi calling is turned on, you can make and answer calls using a Wi-Fi network when you're in an area with little or no network coverage. To turn on Wi-Fi calling, you need to establish a connection to a Wi-Fi network and turn on 4G for voice calls and mobile data .","id":243,"deviceId":13722},"content":"Turn on Wi-Fi calling ."}],"intro":{"relatedProblemPath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6-ios-12-0#connectivity/troubleshooting/it-s-not-possible-to-use-wi-fi","relatedProblemId":22,"condition":"Can you use Wi-Fi?","question":"It's important to find out if you can use Wi-Fi. If you can't use Wi-Fi, you need to solve this problem first. When the problem is solved, you will most likely also be able to use Wi-Fi calling."},"name":"It's not possible to use Wi-Fi calling","description":"If you can't use Wi-Fi calling, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":40}

It's not possible to use Wi-Fi calling

If you can't use Wi-Fi calling, there may be several causes of the problem.

It's important to find out if you can use Wi-Fi. If you can't use Wi-Fi, you need to solve this problem first. When the problem is solved, you will most likely also be able to use Wi-Fi calling.

Can you use Wi-Fi?

Yes No

We found 5 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 5: There may be number of causes preventing you from using Wi-Fi calling
If you can't use Wi-Fi calling, it may be due to a number of different causes.
Visit the EE web page for more information about Wi-Fi calling.
Previous slide
Solution 2 of 5: Your phone needs to be restarted
If your phone is slow or freezes, it might help to restart it.
Previous slide
Step 1 of 2

Press and hold the Home key.

Step 2 of 2

At the same time, press and hold On/Off until your phone is restarted.

Solution 3 of 5: Your phone's software hasn't been updated to the latest version
It's recommended that you update your phone with the newest software, as the manufacturer continuously corrects errors. It's a good idea to back up the phone memory first. Before you can update the phone software, you need to set up your phone for internet .
Previous slide
Step 1 of 3

Press Settings.

Step 2 of 3

Press General.

Step 3 of 3

Press Software Update. If a new software version is available, it's displayed. Follow the instructions on the screen to update the phone software.

Solution 4 of 5: The operator settings haven't been updated to the latest version
If you can't use Wi-Fi calling, you may need to update the operator settings to the latest version.
Check if there's an update for the operator settings in "About" in your phone's settings.
Previous slide
Solution 5 of 5: Wi-Fi calling is turned off
When Wi-Fi calling is turned on, you can make and answer calls using a Wi-Fi network when you're in an area with little or no network coverage. To turn on Wi-Fi calling, you need to establish a connection to a Wi-Fi network and turn on 4G for voice calls and mobile data .
Previous slide
Step 1 of 6

Press Settings.

Step 2 of 6

Press Phone.

Step 3 of 6

Press Wi-Fi Calling.

Step 4 of 6

Press the indicator next to "Wi-Fi Calling on This iPhone" to turn the function on or off.

Step 5 of 6

If you turn on the function, press Enable.

Step 6 of 6

Press the Home key to return to the home screen.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 4/4/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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