{"solutions":[{"name":"Data roaming is turned off","description":"To send and receive picture messages when abroad, data roaming needs to be turned on.","guide":{"blocks":[{"title":"Find "Mobile Data Options"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Mobile Data."},{"note":null,"overlay":null,"text":"Press Mobile Data Options."}],"content":"
  • Press Settings.
  • Press Mobile Data.
  • Press Mobile Data Options.
","info":""},{"title":"Turn data roaming on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Data Roaming" to turn the function on or off."}],"content":"
  • Press the indicator next to "Data Roaming" to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning data roaming on or off","description":"You can limit your data usage when abroad by turning off data roaming. You'll then not be able to access the internet using the mobile network when abroad. You can still use Wi-Fi even though data roaming is turned off.","id":106,"deviceId":10876},"content":"Turn on data roaming."},{"name":"There's an error at the receiving end","description":"If you're having problems sending picture messages to a specific number, the error might be at the receiving end.","guide":null,"content":"Try sending a picture message to another number."},{"name":"Your phone hasn't been correctly set up for picture messaging","description":"To send and receive picture messages, your phone needs to be correctly set up for picture messaging.","guide":{"blocks":[{"title":"Turn picture messaging on or off","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Messages."},{"note":null,"overlay":null,"text":"Press the indicator next to "MMS Messaging" to turn on the function."}],"content":"
  • Press Settings.
  • Press Messages.
  • Press the indicator next to "MMS Messaging" to turn on the function.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Setting up your phone for picture messaging","description":"A picture message is a message which can contain pictures and other media files and can be sent to other mobile phones. You can send and receive picture messages as soon as you've inserted your SIM. If this isn't the case, you can set up your phone for picture messaging manually.","id":61,"deviceId":10876},"content":"Set up your phone for picture messaging."},{"name":"The picture message isn't written correctly","description":"To send a picture message, it needs to be written and sent correctly.","guide":{"blocks":[{"title":"Create new picture message","steps":[{"note":null,"overlay":null,"text":"Press the message icon."},{"note":null,"overlay":null,"text":"Press the new message icon."}],"content":"
  • Press the message icon.
  • Press the new message icon.
","info":""},{"title":"Select recipient","steps":[{"note":null,"overlay":null,"text":"Press To and key in the first letters of the recipient's name."},{"note":null,"overlay":null,"text":"Press the required contact."}],"content":"
  • Press To and key in the first letters of the recipient's name.
  • Press the required contact.
","info":""},{"title":"Write text","steps":[{"note":null,"overlay":null,"text":"Press the text input field and write the text for your picture message."}],"content":"
  • Press the text input field and write the text for your picture message.
","info":""},{"title":"Insert picture","steps":[{"note":null,"overlay":null,"text":"Press the camera icon."},{"note":null,"overlay":null,"text":"Press Photos and go to the required folder."},{"note":null,"overlay":null,"text":"Press the required picture."},{"note":null,"overlay":null,"text":"Press Choose."}],"content":"
  • Press the camera icon.
  • Press Photos and go to the required folder.
  • Press the required picture.
  • Press Choose.
","info":""},{"title":"Send picture message","steps":[{"note":null,"overlay":null,"text":"Press the send icon."}],"content":"
  • Press the send icon.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Writing and sending picture messages","description":"A picture message is a message which can contain pictures and other media files and can be sent to other mobile phones. If you can't send and receive picture messages as soon as you've inserted your SIM, you need to set up your phone for picture messaging.","id":62,"deviceId":10876},"content":"See how to write and send a picture message."},{"name":"Mobile data is turned off","description":"To send and receive picture messages, mobile data needs to be turned on.","guide":{"blocks":[{"title":"Find "Mobile Data"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Mobile Data."}],"content":"
  • Press Settings.
  • Press Mobile Data.
","info":""},{"title":"Turn mobile data on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Mobile Data" to turn the function on or off."}],"content":"
  • Press the indicator next to "Mobile Data" to turn the function on or off.
","info":""},{"title":"Turn use of mobile data for applications on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to the required application to turn the function on or off."}],"content":"
  • Press the indicator next to the required application to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning mobile data on or off","description":"You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.","id":105,"deviceId":10876},"content":"Turn on mobile data."}],"intro":{"relatedProblemPath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-11-0#calls--contacts--messaging/troubleshooting/it-s-not-possible-to-make-voice-calls","relatedProblemId":8,"condition":"Can you make a voice call?","question":"It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages."},"name":"It's not possible to send and receive picture messages","description":"If you can't send and receive picture messages, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":14}

It's not possible to send and receive picture messages

If you can't send and receive picture messages, there may be several causes of the problem.

It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

Can you make a voice call?

Yes No

We found 5 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 5: Data roaming is turned off
You can limit your data usage when abroad by turning off data roaming. You'll then not be able to access the internet using the mobile network when abroad. You can still use Wi-Fi even though data roaming is turned off.
Previous slide
Step 1 of 5

Press Settings.

Step 2 of 5

Press Mobile Data.

Step 3 of 5

Press Mobile Data Options.

Step 4 of 5

Press the indicator next to "Data Roaming" to turn the function on or off.

Step 5 of 5

Press the Home key to return to the home screen.

Solution 2 of 5: There's an error at the receiving end
If you're having problems sending picture messages to a specific number, the error might be at the receiving end.
Try sending a picture message to another number.
Previous slide
Solution 3 of 5: Your phone hasn't been correctly set up for picture messaging
A picture message is a message which can contain pictures and other media files and can be sent to other mobile phones. You can send and receive picture messages as soon as you've inserted your SIM. If this isn't the case, you can set up your phone for picture messaging manually.
Previous slide
Step 1 of 4

Press Settings.

Step 2 of 4

Press Messages.

Step 3 of 4

Press the indicator next to "MMS Messaging" to turn on the function.

Step 4 of 4

Press the Home key to return to the home screen.

Solution 4 of 5: The picture message isn't written correctly
A picture message is a message which can contain pictures and other media files and can be sent to other mobile phones. If you can't send and receive picture messages as soon as you've inserted your SIM, you need to set up your phone for picture messaging.
Previous slide
Step 1 of 11

Press the message icon.

Step 2 of 11

Press the new message icon.

Step 3 of 11

Press To and key in the first letters of the recipient's name.

Step 4 of 11

Press the required contact.

Step 5 of 11

Press the text input field and write the text for your picture message.

Step 6 of 11

Press the camera icon.

Step 7 of 11

Press Photos and go to the required folder.

Step 8 of 11

Press the required picture.

Step 9 of 11

Press Choose.

Step 10 of 11

Press the send icon.

Step 11 of 11

Press the Home key to return to the home screen.

Solution 5 of 5: Mobile data is turned off
You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.
Previous slide
Step 1 of 5

Press Settings.

Step 2 of 5

Press Mobile Data.

Step 3 of 5

Press the indicator next to "Mobile Data" to turn the function on or off.

Step 4 of 5

Press the indicator next to the required application to turn the function on or off.

Step 5 of 5

Press the Home key to return to the home screen.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 3/4/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Please select a reason
  • The article didn't answer my question
  • The article is missing important information
  • I didn't understand the article
  • I found the information but it didn't resolve my issue
  • Please let us know how we can make it better
0/600
Great!

Thanks for your feedback

Thanks for your feedback

We'll use your feedback to keep improving our help articles