[{"chapter":"Device Home","path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/device-home","chapterName":"device-home","icon":"e022","article":[]},{"chapter":"Getting started","path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started","subChapter":[{"subChapterTitle":"Troubleshooting","subChapterName":"troubleshooting","article":[{"articleTitle":"It's not possible to turn on my phone","articleName":"its-not-possible-to-turn-on-my-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/troubleshooting/its-not-possible-to-turn-on-my-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/troubleshooting/its-not-possible-to-turn-on-my-phone","text":"It's not possible to turn on my phone","id":"36f55c80-e69c-48df-8eb7-520e58f5c6f7"},{"articleTitle":"It's not possible to start my phone","articleName":"its-not-possible-to-start-my-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/troubleshooting/its-not-possible-to-start-my-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/troubleshooting/its-not-possible-to-start-my-phone","text":"It's not possible to start my phone","id":"233d3eca-5979-4a6d-a7e2-73c52ca045f3"},{"articleTitle":"My phone's battery life is short","articleName":"my-phones-battery-life-is-short","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/troubleshooting/my-phones-battery-life-is-short","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/troubleshooting/my-phones-battery-life-is-short","text":"My phone's battery life is short","id":"052d0dd7-2e73-4561-8300-f74942784aad"}]},{"subChapterTitle":"First use","subChapterName":"first-use","article":[{"articleTitle":"Inserting SIM","articleName":"inserting-sim","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/first-use/inserting-sim","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/first-use/inserting-sim","text":"Inserting SIM","id":"26064da2-02de-44dc-b479-51305312c916"},{"articleTitle":"Charging the battery","articleName":"charging-the-battery","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/first-use/charging-the-battery","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/first-use/charging-the-battery","text":"Charging the battery","id":"df264f02-89d6-4eda-9042-cfc45ad2939b"},{"articleTitle":"Turning your phone on and off","articleName":"turning-your-phone-on-and-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/first-use/turning-your-phone-on-and-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/first-use/turning-your-phone-on-and-off","text":"Turning your phone on and off","id":"67e4bf37-2f57-4b9c-b4a8-24b30c532496"},{"articleTitle":"Activating your phone","articleName":"activating-your-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/first-use/activating-your-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/first-use/activating-your-phone","text":"Activating your phone","id":"08505c28-d993-44ff-90c9-2db0962db11b"},{"articleTitle":"Activating Apple ID on your phone","articleName":"activating-apple-id-on-your-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/first-use/activating-apple-id-on-your-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/first-use/activating-apple-id-on-your-phone","text":"Activating Apple ID on your phone","id":"89666b5a-415b-40e8-8d63-f79cccd4da8c"},{"articleTitle":"Transferring content from an Android phone","articleName":"transferring-content-from-an-android-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/first-use/transferring-content-from-an-android-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/first-use/transferring-content-from-an-android-phone","text":"Transferring content from an Android phone","id":"a80b7707-814f-4248-8470-e3d226774758"},{"articleTitle":"Restoring content from an iCloud backup","articleName":"restoring-content-from-an-icloud-backup","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/first-use/restoring-content-from-an-icloud-backup","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/first-use/restoring-content-from-an-icloud-backup","text":"Restoring content from an iCloud backup","id":"c856ea53-d8aa-41eb-b465-2574e91b8c6b"},{"articleTitle":"Restoring content from an iTunes backup","articleName":"restoring-content-from-an-itunes-backup","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/first-use/restoring-content-from-an-itunes-backup","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/first-use/restoring-content-from-an-itunes-backup","text":"Restoring content from an iTunes backup","id":"fa2bbaa1-6028-4bd7-a60f-31dabd57352a"}]},{"subChapterTitle":"Using your phone","subChapterName":"using-your-phone","article":[{"articleTitle":"Ending running applications","articleName":"ending-running-applications","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/using-your-phone/ending-running-applications","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/using-your-phone/ending-running-applications","text":"Ending running applications","id":"691ca40a-c972-4690-9908-4a262e4f43d3"},{"articleTitle":"Restarting your phone","articleName":"restarting-your-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/using-your-phone/restarting-your-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/using-your-phone/restarting-your-phone","text":"Restarting your phone","id":"7e7f9be3-950e-46fc-bc6a-8faebc4a1cc7"},{"articleTitle":"Extending the battery life","articleName":"extending-the-battery-life","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/using-your-phone/extending-the-battery-life","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/using-your-phone/extending-the-battery-life","text":"Extending the battery life","id":"7bb7a649-047d-478a-bfcb-74b144040ca0"},{"articleTitle":"Taking screenshot","articleName":"taking-screenshot","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/using-your-phone/taking-screenshot","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/using-your-phone/taking-screenshot","text":"Taking screenshot","id":"fc25b334-bb4d-4a89-ab03-9a54e34f4732"}]}],"chapterName":"getting-started","icon":"e027"},{"chapter":"Basic functions","path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions","subChapter":[{"subChapterTitle":"Sound and screen settings","subChapterName":"sound-and-screen-settings","article":[{"articleTitle":"Selecting ring 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time","articleName":"setting-date-and-time","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/sound-and-screen-settings/setting-date-and-time","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/sound-and-screen-settings/setting-date-and-time","text":"Setting date and time","id":"a0b3fc23-ea23-4838-bbdb-1de3aa837ae0"},{"articleTitle":"Using notifications","articleName":"using-notifications","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/sound-and-screen-settings/using-notifications","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/sound-and-screen-settings/using-notifications","text":"Using notifications","id":"234ef04a-e348-48bb-93f5-f7d1d054d6f4"},{"articleTitle":"Using 3D Touch","articleName":"using-3d-touch","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/sound-and-screen-settings/using-3d-touch","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/sound-and-screen-settings/using-3d-touch","text":"Using 3D Touch","id":"03a8fea4-2854-44b4-bb97-b00604cdb5f1"},{"articleTitle":"Selecting settings for Control Centre","articleName":"selecting-settings-for-control-centre","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/sound-and-screen-settings/selecting-settings-for-control-centre","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/sound-and-screen-settings/selecting-settings-for-control-centre","text":"Selecting settings for Control Centre","id":"2f540221-5feb-448d-9e6c-17f0961e9426"},{"articleTitle":"Using Control 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off","id":"a4089907-6712-482c-bfb0-801b246635e8"},{"articleTitle":"Turning use of phone lock code on or off","articleName":"turning-use-of-phone-lock-code-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/security-codes/turning-use-of-phone-lock-code-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/security-codes/turning-use-of-phone-lock-code-on-or-off","text":"Turning use of phone lock code on or off","id":"8b02ffb0-fe0f-427a-837c-e737855a4b82"},{"articleTitle":"Using Touch ID","articleName":"using-touch-id","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/security-codes/using-touch-id","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/security-codes/using-touch-id","text":"Using Touch ID","id":"518b5988-d514-4d56-b158-c1b42d73460a"}]},{"subChapterTitle":"Apps","subChapterName":"apps","article":[{"articleTitle":"Installing apps from App Store","articleName":"installing-apps-from-app-store","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/apps/installing-apps-from-app-store","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/apps/installing-apps-from-app-store","text":"Installing apps from App Store","id":"079a5d00-c9cb-4a46-af7a-464e202df580"},{"articleTitle":"Uninstalling apps","articleName":"uninstalling-apps","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/apps/uninstalling-apps","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/apps/uninstalling-apps","text":"Uninstalling apps","id":"fe259c88-325a-498f-bc5f-73850aabe70c"},{"articleTitle":"Turning Offload Unused Apps on or off","articleName":"turning-offload-unused-apps-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/apps/turning-offload-unused-apps-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/apps/turning-offload-unused-apps-on-or-off","text":"Turning Offload Unused Apps on or off","id":"f3dbb800-7150-4cd2-a331-0086d07bc13a"},{"articleTitle":"Turning automatic update of apps on or off","articleName":"turning-automatic-update-of-apps-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/apps/turning-automatic-update-of-apps-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/apps/turning-automatic-update-of-apps-on-or-off","text":"Turning automatic update of apps on or off","id":"f96234a2-d246-4011-8589-938d0c972c5c"},{"articleTitle":"Selecting settings for background refresh of apps","articleName":"selecting-settings-for-background-refresh-of-apps","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/apps/selecting-settings-for-background-refresh-of-apps","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/apps/selecting-settings-for-background-refresh-of-apps","text":"Selecting settings for background refresh of apps","id":"92289fda-eb64-4470-ab3b-fe68b8fb4c2f"},{"articleTitle":"Turning automatic synchronisation of content on or off","articleName":"turning-automatic-synchronisation-of-content-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/apps/turning-automatic-synchronisation-of-content-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/apps/turning-automatic-synchronisation-of-content-on-or-off","text":"Turning automatic synchronisation of content on or off","id":"80409e87-4168-4b8f-a67a-155a251edf9e"},{"articleTitle":"Using music player","articleName":"using-music-player","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/apps/using-music-player","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/apps/using-music-player","text":"Using music player","id":"9bc6d5cf-d2b0-4b24-a6ff-3af5f80ed71e"}]},{"subChapterTitle":"Screen Time","subChapterName":"screen-time","article":[{"articleTitle":"Selecting Screen Time settings","articleName":"selecting-screen-time-settings","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/screen-time/selecting-screen-time-settings","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/screen-time/selecting-screen-time-settings","text":"Selecting Screen Time settings","id":"3f362453-69dc-420e-b995-aab39652fa6b"},{"articleTitle":"Using Screen Time","articleName":"using-screen-time","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/screen-time/using-screen-time","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/screen-time/using-screen-time","text":"Using Screen Time","id":"e65b3e39-a287-4f38-a6fa-7b484ae363a7"}]},{"subChapterTitle":"Software update","subChapterName":"software-update","article":[{"articleTitle":"Backing up phone memory to iCloud","articleName":"backing-up-phone-memory-to-icloud","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/software-update/backing-up-phone-memory-to-icloud","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/software-update/backing-up-phone-memory-to-icloud","text":"Backing up phone memory to iCloud","id":"315832b4-02ab-41a9-8d6c-0058f71e9525"},{"articleTitle":"Backing up phone memory using 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settings","articleName":"restoring-factory-default-settings","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/software-update/restoring-factory-default-settings","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/software-update/restoring-factory-default-settings","text":"Restoring factory default settings","id":"0060d95b-a153-4fb8-8816-813dc23295f5"}]}],"chapterName":"basic-functions","icon":"e051"},{"chapter":"Calls, contacts, messaging","path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging","subChapter":[{"subChapterTitle":"Troubleshooting","subChapterName":"troubleshooting","article":[{"articleTitle":"It's not possible to receive messages on my voicemail","articleName":"its-not-possible-to-receive-messages-on-my-voicemail","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/troubleshooting/its-not-possible-to-receive-messages-on-my-voicemail","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/troubleshooting/its-not-possible-to-receive-messages-on-my-voicemail","text":"It's not possible to receive messages on my voicemail","id":"06848367-3a44-4758-b12e-5a145a0a6325"},{"articleTitle":"It's not possible to check my voicemail","articleName":"its-not-possible-to-check-my-voicemail","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/troubleshooting/its-not-possible-to-check-my-voicemail","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/troubleshooting/its-not-possible-to-check-my-voicemail","text":"It's not possible to check my voicemail","id":"12188444-bba5-4dce-b8e0-b903a2e3b1db"},{"articleTitle":"It's not possible to send and receive text messages","articleName":"its-not-possible-to-send-and-receive-text-messages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-text-messages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-text-messages","text":"It's not possible to send and receive text messages","id":"2a57ee6a-3795-4c31-9c31-5ef5d848c8f7"},{"articleTitle":"It's not possible to send and receive picture messages","articleName":"its-not-possible-to-send-and-receive-picture-messages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-picture-messages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-picture-messages","text":"It's not possible to send and receive picture messages","id":"14f9cbb5-1373-4afc-aab6-a3b183a0968c"},{"articleTitle":"It's not possible to send and receive email messages","articleName":"its-not-possible-to-send-and-receive-email-messages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-email-messages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-email-messages","text":"It's not possible to send and receive email messages","id":"a8dedafd-a2a6-4fe1-b33e-ddab1d3081c9"},{"articleTitle":"It's not possible to send and receive iMessages","articleName":"its-not-possible-to-send-and-receive-imessages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-imessages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-imessages","text":"It's not possible to send and receive iMessages","id":"9457e5bf-0ea9-4ed3-9fc2-ec9de49f59ef"},{"articleTitle":"It's not possible to use Wi-Fi calling","articleName":"its-not-possible-to-use-wifi-calling","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/troubleshooting/its-not-possible-to-use-wifi-calling","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/troubleshooting/its-not-possible-to-use-wifi-calling","text":"It's not possible to use Wi-Fi calling","id":"6d54af89-94ee-4a0e-b216-b7bb0b19b701"},{"articleTitle":"It's not possible to make voice calls","articleName":"its-not-possible-to-make-voice-calls","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/troubleshooting/its-not-possible-to-make-voice-calls","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/troubleshooting/its-not-possible-to-make-voice-calls","text":"It's not possible to make voice calls","id":"e8dbfaf1-6de7-4bb2-bebe-893f409a12cf"},{"articleTitle":"It's not possible to receive voice calls","articleName":"its-not-possible-to-receive-voice-calls","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/troubleshooting/its-not-possible-to-receive-voice-calls","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/troubleshooting/its-not-possible-to-receive-voice-calls","text":"It's not possible to receive voice calls","id":"bd647ce6-05c5-4673-b438-f8e3c22a4bd4"}]},{"subChapterTitle":"Call settings","subChapterName":"call-settings","article":[{"articleTitle":"Turning call waiting on or off","articleName":"turning-call-waiting-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/call-settings/turning-call-waiting-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/call-settings/turning-call-waiting-on-or-off","text":"Turning call waiting on or off","id":"bed9905b-55c5-453a-b424-44a8799f78c4"},{"articleTitle":"Turning your own caller identification on or off","articleName":"turning-your-own-caller-identification-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/call-settings/turning-your-own-caller-identification-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/call-settings/turning-your-own-caller-identification-on-or-off","text":"Turning your own caller identification on or off","id":"15a294dc-aaa6-439b-89c3-8ad343857f30"},{"articleTitle":"Turning Wi-Fi calling on or off","articleName":"turning-wifi-calling-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/call-settings/turning-wifi-calling-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/call-settings/turning-wifi-calling-on-or-off","text":"Turning Wi-Fi calling on or off","id":"0b397842-e82e-489e-9313-d96f5d36f809"},{"articleTitle":"Using Do Not Disturb","articleName":"using-do-not-disturb","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/call-settings/using-do-not-disturb","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/call-settings/using-do-not-disturb","text":"Using Do Not Disturb","id":"1a360bb0-21cc-4335-922e-a19d29eb891a"},{"articleTitle":"Turning call announcement on or off","articleName":"turning-call-announcement-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/call-settings/turning-call-announcement-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/call-settings/turning-call-announcement-on-or-off","text":"Turning call announcement on or off","id":"8d16aa00-9ab7-47b5-a6e6-00a2e17599d4"}]},{"subChapterTitle":"Contacts","subChapterName":"contacts","article":[{"articleTitle":"Creating contact","articleName":"creating-contact","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/contacts/creating-contact","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/contacts/creating-contact","text":"Creating contact","id":"776c6f4a-3519-4539-9fd9-d3ec98101a6f"},{"articleTitle":"Importing contacts from your SIM to your phone","articleName":"importing-contacts-from-your-sim-to-your-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/contacts/importing-contacts-from-your-sim-to-your-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/contacts/importing-contacts-from-your-sim-to-your-phone","text":"Importing contacts from your SIM to your phone","id":"21d60a6c-201b-492d-b3e7-17d5333fd4f0"},{"articleTitle":"Calling a contact in your address book","articleName":"calling-a-contact-in-your-address-book","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/contacts/calling-a-contact-in-your-address-book","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/contacts/calling-a-contact-in-your-address-book","text":"Calling a contact in your address book","id":"e11bdb3d-fa2e-4199-936c-9426121a8bc9"}]},{"subChapterTitle":"Voicemail","subChapterName":"voicemail","article":[{"articleTitle":"Saving voicemail number","articleName":"saving-voicemail-number","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/voicemail/saving-voicemail-number","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/voicemail/saving-voicemail-number","text":"Saving voicemail number","id":"666e7e0c-576e-4e6d-a483-746feef02e71"},{"articleTitle":"Diverting calls to voicemail","articleName":"diverting-calls-to-voicemail","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/voicemail/diverting-calls-to-voicemail","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/voicemail/diverting-calls-to-voicemail","text":"Diverting calls to voicemail","id":"a8f4e240-5291-49a0-ac5e-f919e61b9422"},{"articleTitle":"Cancelling all diverts","articleName":"cancelling-all-diverts","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/voicemail/cancelling-all-diverts","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/voicemail/cancelling-all-diverts","text":"Cancelling all diverts","id":"10792ad5-c425-4e71-a055-7a59d961078f"}]},{"subChapterTitle":"iMessages","subChapterName":"imessages","article":[{"articleTitle":"Setting up your phone for iMessaging","articleName":"setting-up-your-phone-for-imessaging","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/imessages/setting-up-your-phone-for-imessaging","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/imessages/setting-up-your-phone-for-imessaging","text":"Setting up your phone for iMessaging","id":"56933c12-3135-4ade-a98d-8bc792c8cde7"},{"articleTitle":"Writing and sending an iMessage","articleName":"writing-and-sending-an-imessage","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/imessages/writing-and-sending-an-imessage","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/imessages/writing-and-sending-an-imessage","text":"Writing and sending an iMessage","id":"5038dd32-54e0-42c2-81c6-6a7b24fd0999"}]},{"subChapterTitle":"Text messaging","subChapterName":"text-messaging","article":[{"articleTitle":"Setting up your phone for text messaging","articleName":"setting-up-your-phone-for-text-messaging","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/text-messaging/setting-up-your-phone-for-text-messaging","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/text-messaging/setting-up-your-phone-for-text-messaging","text":"Setting up your phone for text messaging","id":"8372cdf2-29b2-467f-8f1b-986e943a441f"},{"articleTitle":"Writing and sending text messages","articleName":"writing-and-sending-text-messages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/text-messaging/writing-and-sending-text-messages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/text-messaging/writing-and-sending-text-messages","text":"Writing and sending text messages","id":"a4b6b86d-d8cb-41dd-91fb-58c0a6764ad5"}]},{"subChapterTitle":"Picture messaging","subChapterName":"picture-messaging","article":[{"articleTitle":"Setting up your phone for picture messaging","articleName":"setting-up-your-phone-for-picture-messaging","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/picture-messaging/setting-up-your-phone-for-picture-messaging","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/picture-messaging/setting-up-your-phone-for-picture-messaging","text":"Setting up your phone for picture messaging","id":"161e67f6-233e-4b74-bfcd-0d90b08160eb"},{"articleTitle":"Writing and sending picture messages","articleName":"writing-and-sending-picture-messages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/picture-messaging/writing-and-sending-picture-messages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/picture-messaging/writing-and-sending-picture-messages","text":"Writing and sending picture messages","id":"5c168030-baaa-4366-940a-173e10fa4ed3"}]},{"subChapterTitle":"Email messaging","subChapterName":"email-messaging","article":[{"articleTitle":"Setting up your phone for POP3 email","articleName":"setting-up-your-phone-for-pop3-email","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/email-messaging/setting-up-your-phone-for-pop3-email","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/email-messaging/setting-up-your-phone-for-pop3-email","text":"Setting up your phone for POP3 email","id":"d1e4010d-8f7a-44b7-8d2b-650aa2088f5c"},{"articleTitle":"Setting up your phone for IMAP email","articleName":"setting-up-your-phone-for-imap-email","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/email-messaging/setting-up-your-phone-for-imap-email","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/email-messaging/setting-up-your-phone-for-imap-email","text":"Setting up your phone for IMAP email","id":"a071400d-9dbf-4f45-ba65-9ba8590abd2c"},{"articleTitle":"Writing and sending email messages","articleName":"writing-and-sending-email-messages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/email-messaging/writing-and-sending-email-messages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/email-messaging/writing-and-sending-email-messages","text":"Writing and sending email messages","id":"580df362-743e-4913-9a1f-e0d8d9ed94cb"}]}],"chapterName":"calls-contacts-messaging","icon":"e004"},{"chapter":"Connectivity","path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity","subChapter":[{"subChapterTitle":"Troubleshooting","subChapterName":"troubleshooting","article":[{"articleTitle":"It's not possible to use my phone's internet connection","articleName":"its-not-possible-to-use-my-phones-internet-connection","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/troubleshooting/its-not-possible-to-use-my-phones-internet-connection","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/troubleshooting/its-not-possible-to-use-my-phones-internet-connection","text":"It's not possible to use my phone's internet connection","id":"1c29faff-380a-49cd-ad96-8cddc0118628"},{"articleTitle":"It's not possible to use Wi-Fi","articleName":"its-not-possible-to-use-wifi","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/troubleshooting/its-not-possible-to-use-wifi","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/troubleshooting/its-not-possible-to-use-wifi","text":"It's not possible to use Wi-Fi","id":"d752001e-8d7b-4370-ba69-301000dacbdb"},{"articleTitle":"It's not possible to use my phone as a personal hotspot","articleName":"its-not-possible-to-use-my-phone-as-a-personal-hotspot","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/troubleshooting/its-not-possible-to-use-my-phone-as-a-personal-hotspot","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/troubleshooting/its-not-possible-to-use-my-phone-as-a-personal-hotspot","text":"It's not possible to use my phone as a personal hotspot","id":"766992a6-bc3b-4532-a426-fd00d9507215"},{"articleTitle":"My phone uses a large amount of mobile data","articleName":"my-phone-uses-a-large-amount-of-mobile-data","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/troubleshooting/my-phone-uses-a-large-amount-of-mobile-data","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/troubleshooting/my-phone-uses-a-large-amount-of-mobile-data","text":"My phone uses a large amount of mobile data","id":"9e2601e5-decb-427f-bef8-4b61bd145202"}]},{"subChapterTitle":"Network and internet","subChapterName":"network-and-internet","article":[{"articleTitle":"Setting up your phone for internet","articleName":"setting-up-your-phone-for-internet","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/network-and-internet/setting-up-your-phone-for-internet","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/network-and-internet/setting-up-your-phone-for-internet","text":"Setting up your phone for internet","id":"54948203-7eb6-422c-aa48-aa21ba1f570c"},{"articleTitle":"Selecting network","articleName":"selecting-network","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/network-and-internet/selecting-network","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/network-and-internet/selecting-network","text":"Selecting network","id":"4c525ecc-532b-44e8-8f65-1954da95e96e"},{"articleTitle":"Selecting network mode","articleName":"selecting-network-mode","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/network-and-internet/selecting-network-mode","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/network-and-internet/selecting-network-mode","text":"Selecting network mode","id":"25e83a53-8bb5-4cab-9afd-c957f98f6362"},{"articleTitle":"Turning flight mode on or off","articleName":"turning-flight-mode-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/network-and-internet/turning-flight-mode-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/network-and-internet/turning-flight-mode-on-or-off","text":"Turning flight mode on or off","id":"c49a4e97-74a3-4dc0-8f4d-5efec56f4815"}]},{"subChapterTitle":"Data usage","subChapterName":"data-usage","article":[{"articleTitle":"Viewing data usage","articleName":"viewing-data-usage","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/data-usage/viewing-data-usage","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/data-usage/viewing-data-usage","text":"Viewing data usage","id":"8ac60f22-40cb-4b7c-8957-aefc896363a0"},{"articleTitle":"Turning mobile data on or off","articleName":"turning-mobile-data-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/data-usage/turning-mobile-data-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/data-usage/turning-mobile-data-on-or-off","text":"Turning mobile data on or off","id":"f5661c0b-84f0-45b5-985a-814797c22788"},{"articleTitle":"Turning data roaming on or off","articleName":"turning-data-roaming-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/data-usage/turning-data-roaming-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/data-usage/turning-data-roaming-on-or-off","text":"Turning data roaming on or off","id":"cdd10151-1794-4b14-b847-5cd9b10da2f6"}]},{"subChapterTitle":"Wi-Fi","subChapterName":"wifi","article":[{"articleTitle":"Connecting to a Wi-Fi network","articleName":"connecting-to-a-wifi-network","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/wifi/connecting-to-a-wifi-network","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/wifi/connecting-to-a-wifi-network","text":"Connecting to a Wi-Fi network","id":"e4f9bd44-7735-461e-a888-a0b986cfcfa2"},{"articleTitle":"Using your phone as a personal hotspot","articleName":"using-your-phone-as-a-personal-hotspot","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/wifi/using-your-phone-as-a-personal-hotspot","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/wifi/using-your-phone-as-a-personal-hotspot","text":"Using your phone as a personal hotspot","id":"12fcc065-478a-4479-ac23-3a1a4656df37"},{"articleTitle":"Turning Wi-Fi Assist on or off","articleName":"turning-wifi-assist-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/wifi/turning-wifi-assist-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/wifi/turning-wifi-assist-on-or-off","text":"Turning Wi-Fi Assist on or off","id":"b098a01a-b586-4a24-ad2a-b6f96fc4c624"}]},{"subChapterTitle":"Bluetooth","subChapterName":"bluetooth","article":[{"articleTitle":"Pairing a Bluetooth device with your phone","articleName":"pairing-a-bluetooth-device-with-your-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/bluetooth/pairing-a-bluetooth-device-with-your-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/bluetooth/pairing-a-bluetooth-device-with-your-phone","text":"Pairing a Bluetooth device with your phone","id":"1b7a5387-4889-4b81-9327-6c1f7a16334c"}]},{"subChapterTitle":"GPS","subChapterName":"gps","article":[{"articleTitle":"Turning GPS on or off","articleName":"turning-gps-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/gps/turning-gps-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/gps/turning-gps-on-or-off","text":"Turning GPS on or off","id":"bff6c593-139c-495d-af28-c1b1aa8992b3"}]},{"subChapterTitle":"Backup and synchronisation","subChapterName":"backup-and-synchronisation","article":[{"articleTitle":"Transferring files between computer and phone","articleName":"transferring-files-between-computer-and-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/backup-and-synchronisation/transferring-files-between-computer-and-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/backup-and-synchronisation/transferring-files-between-computer-and-phone","text":"Transferring files between computer and phone","id":"4e2dba6a-bfa9-4581-a1d5-7292a5701e1c"},{"articleTitle":"Synchronising the phone contents using iCloud","articleName":"synchronising-the-phone-contents-using-icloud","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/backup-and-synchronisation/synchronising-the-phone-contents-using-icloud","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/backup-and-synchronisation/synchronising-the-phone-contents-using-icloud","text":"Synchronising the phone contents using iCloud","id":"3ee6acdb-23ed-4433-a49a-053cacfdb53d"}]}],"chapterName":"connectivity","icon":"e056"},{"chapter":"Specifications","path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/specifications","subChapter":[{"path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/specifications/specifications-page","subChapterTitle":"Specifications Page","subChapterName":"specifications-page"}],"chapterName":"specifications","icon":"e601"}]
Apple iPhone 6s
Apple iPhone 6s
Last updated: 3/4/2019
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