[{"chapter":"Device Home","path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/device-home","chapterName":"device-home","icon":"e022","article":[]},{"chapter":"Getting started","path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started","subChapter":[{"subChapterTitle":"Troubleshooting","subChapterName":"troubleshooting","article":[{"articleTitle":"It's not possible to turn on my phone","articleName":"its-not-possible-to-turn-on-my-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/troubleshooting/its-not-possible-to-turn-on-my-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/troubleshooting/its-not-possible-to-turn-on-my-phone","text":"It's not possible to turn on my phone","id":"972ae0fd-79bb-4db1-abb3-fc476734463a"},{"articleTitle":"It's not possible to start my phone","articleName":"its-not-possible-to-start-my-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/troubleshooting/its-not-possible-to-start-my-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/troubleshooting/its-not-possible-to-start-my-phone","text":"It's not possible to start my phone","id":"5639c231-1706-4aaa-963c-768ad2bd1dfd"},{"articleTitle":"My phone's battery life is short","articleName":"my-phones-battery-life-is-short","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/troubleshooting/my-phones-battery-life-is-short","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/troubleshooting/my-phones-battery-life-is-short","text":"My phone's battery life is short","id":"89a10cea-71f5-4672-8db2-66840084e193"}]},{"subChapterTitle":"First use","subChapterName":"first-use","article":[{"articleTitle":"Inserting SIM","articleName":"inserting-sim","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/first-use/inserting-sim","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/first-use/inserting-sim","text":"Inserting SIM","id":"7309c64c-6db5-4137-a0a1-41ed2e4baa07"},{"articleTitle":"Charging the battery","articleName":"charging-the-battery","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/first-use/charging-the-battery","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/first-use/charging-the-battery","text":"Charging the battery","id":"080d2070-c43c-4865-b4e3-11596557517c"},{"articleTitle":"Turning your phone on and off","articleName":"turning-your-phone-on-and-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/first-use/turning-your-phone-on-and-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/first-use/turning-your-phone-on-and-off","text":"Turning your phone on and off","id":"8077088f-586d-453f-a46b-f0a06e6612a2"},{"articleTitle":"Activating your phone","articleName":"activating-your-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/first-use/activating-your-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/first-use/activating-your-phone","text":"Activating your phone","id":"026f04c0-45ab-4a55-a146-91dbec0f848d"},{"articleTitle":"Activating Apple ID on your phone","articleName":"activating-apple-id-on-your-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/first-use/activating-apple-id-on-your-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/first-use/activating-apple-id-on-your-phone","text":"Activating Apple ID on your phone","id":"ad43ea28-c212-4348-8c73-8aa46dabadec"},{"articleTitle":"Transferring content from an Android phone","articleName":"transferring-content-from-an-android-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/first-use/transferring-content-from-an-android-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/first-use/transferring-content-from-an-android-phone","text":"Transferring content from an Android phone","id":"96962524-60f2-4f68-a9a0-00adff73cbed"},{"articleTitle":"Restoring content from an iCloud backup","articleName":"restoring-content-from-an-icloud-backup","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/first-use/restoring-content-from-an-icloud-backup","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/first-use/restoring-content-from-an-icloud-backup","text":"Restoring content from an iCloud backup","id":"6c5db81d-a591-4041-961c-7074fd845e69"},{"articleTitle":"Restoring content from an iTunes backup","articleName":"restoring-content-from-an-itunes-backup","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/first-use/restoring-content-from-an-itunes-backup","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/first-use/restoring-content-from-an-itunes-backup","text":"Restoring content from an iTunes backup","id":"ba9b5a79-6850-40b1-98e4-b958f356db61"}]},{"subChapterTitle":"Using your phone","subChapterName":"using-your-phone","article":[{"articleTitle":"Ending running applications","articleName":"ending-running-applications","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/using-your-phone/ending-running-applications","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/using-your-phone/ending-running-applications","text":"Ending running applications","id":"56d3c978-81b7-4a11-a72d-e3e9eba4aa7b"},{"articleTitle":"Restarting your phone","articleName":"restarting-your-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/using-your-phone/restarting-your-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/using-your-phone/restarting-your-phone","text":"Restarting your phone","id":"aa116fb4-7395-4c2f-9859-273c99511933"},{"articleTitle":"Extending the battery life","articleName":"extending-the-battery-life","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/using-your-phone/extending-the-battery-life","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/using-your-phone/extending-the-battery-life","text":"Extending the battery life","id":"35ecdace-c636-4ecb-9f17-2b069478da98"},{"articleTitle":"Taking screenshot","articleName":"taking-screenshot","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/getting-started/using-your-phone/taking-screenshot","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#getting-started/using-your-phone/taking-screenshot","text":"Taking screenshot","id":"aa6b088b-92b3-4a21-8041-a14599980f41"}]}],"chapterName":"getting-started","icon":"e027"},{"chapter":"Basic functions","path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions","subChapter":[{"subChapterTitle":"Sound and screen settings","subChapterName":"sound-and-screen-settings","article":[{"articleTitle":"Selecting ring 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time","articleName":"setting-date-and-time","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/sound-and-screen-settings/setting-date-and-time","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/sound-and-screen-settings/setting-date-and-time","text":"Setting date and time","id":"27070eac-826c-4984-b987-85405af196e8"},{"articleTitle":"Using notifications","articleName":"using-notifications","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/sound-and-screen-settings/using-notifications","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/sound-and-screen-settings/using-notifications","text":"Using notifications","id":"11f0f011-cbc4-4857-8886-020fbdba7cb1"},{"articleTitle":"Using 3D Touch","articleName":"using-3d-touch","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/sound-and-screen-settings/using-3d-touch","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/sound-and-screen-settings/using-3d-touch","text":"Using 3D Touch","id":"3b7c6396-4af0-47e2-8f21-b11ee2992e41"},{"articleTitle":"Selecting settings for Control Centre","articleName":"selecting-settings-for-control-centre","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/sound-and-screen-settings/selecting-settings-for-control-centre","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/sound-and-screen-settings/selecting-settings-for-control-centre","text":"Selecting settings for Control Centre","id":"73bbbef9-817d-4a10-9634-5c2b8f0d817f"},{"articleTitle":"Using Control 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off","id":"8c83a215-905b-4b3c-a6de-36b4901eb410"},{"articleTitle":"Turning use of phone lock code on or off","articleName":"turning-use-of-phone-lock-code-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/security-codes/turning-use-of-phone-lock-code-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/security-codes/turning-use-of-phone-lock-code-on-or-off","text":"Turning use of phone lock code on or off","id":"911decea-c235-484a-ab48-c5ae60137ec2"},{"articleTitle":"Using Touch ID","articleName":"using-touch-id","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/security-codes/using-touch-id","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/security-codes/using-touch-id","text":"Using Touch ID","id":"0ebd822d-fd33-4890-8233-0f1323697cb3"}]},{"subChapterTitle":"Apps","subChapterName":"apps","article":[{"articleTitle":"Installing apps from App Store","articleName":"installing-apps-from-app-store","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/apps/installing-apps-from-app-store","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/apps/installing-apps-from-app-store","text":"Installing apps from App Store","id":"d2abee6c-205c-4e20-a951-1b2404fee3ad"},{"articleTitle":"Uninstalling apps","articleName":"uninstalling-apps","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/apps/uninstalling-apps","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/apps/uninstalling-apps","text":"Uninstalling apps","id":"5b98a38c-cc0a-40d3-9ef2-691f162eb818"},{"articleTitle":"Turning Offload Unused Apps on or off","articleName":"turning-offload-unused-apps-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/apps/turning-offload-unused-apps-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/apps/turning-offload-unused-apps-on-or-off","text":"Turning Offload Unused Apps on or off","id":"5fbc1b28-c2df-4015-b976-2674b739c9f5"},{"articleTitle":"Turning automatic update of apps on or off","articleName":"turning-automatic-update-of-apps-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/apps/turning-automatic-update-of-apps-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/apps/turning-automatic-update-of-apps-on-or-off","text":"Turning automatic update of apps on or off","id":"9863633f-8230-4a0d-acde-ce15884e8cfd"},{"articleTitle":"Selecting settings for background refresh of apps","articleName":"selecting-settings-for-background-refresh-of-apps","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/apps/selecting-settings-for-background-refresh-of-apps","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/apps/selecting-settings-for-background-refresh-of-apps","text":"Selecting settings for background refresh of apps","id":"f1a749d9-51a2-484e-bce2-b3923c2dbcce"},{"articleTitle":"Turning automatic synchronisation of content on or off","articleName":"turning-automatic-synchronisation-of-content-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/apps/turning-automatic-synchronisation-of-content-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/apps/turning-automatic-synchronisation-of-content-on-or-off","text":"Turning automatic synchronisation of content on or off","id":"fca6de0b-a28b-4dc1-bbf9-dd4a0101e7b2"},{"articleTitle":"Using music player","articleName":"using-music-player","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/apps/using-music-player","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/apps/using-music-player","text":"Using music player","id":"b7d0d858-b934-465e-bc75-836723bd53b1"}]},{"subChapterTitle":"Screen Time","subChapterName":"screen-time","article":[{"articleTitle":"Selecting Screen Time settings","articleName":"selecting-screen-time-settings","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/screen-time/selecting-screen-time-settings","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/screen-time/selecting-screen-time-settings","text":"Selecting Screen Time settings","id":"f9ec8d12-39ee-4110-8653-91ccdf762625"},{"articleTitle":"Using Screen Time","articleName":"using-screen-time","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/screen-time/using-screen-time","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/screen-time/using-screen-time","text":"Using Screen Time","id":"ee32df1c-e17d-4483-aa28-74c22034fc37"}]},{"subChapterTitle":"Software update","subChapterName":"software-update","article":[{"articleTitle":"Backing up phone memory to iCloud","articleName":"backing-up-phone-memory-to-icloud","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/software-update/backing-up-phone-memory-to-icloud","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/software-update/backing-up-phone-memory-to-icloud","text":"Backing up phone memory to iCloud","id":"2ca1ea6c-d5fd-4a19-9dce-989efd18f386"},{"articleTitle":"Backing up phone memory using 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settings","articleName":"restoring-factory-default-settings","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/basic-functions/software-update/restoring-factory-default-settings","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#basic-functions/software-update/restoring-factory-default-settings","text":"Restoring factory default settings","id":"f246f7a2-be8a-4145-8655-0e8b4b97781e"}]}],"chapterName":"basic-functions","icon":"e051"},{"chapter":"Calls, contacts, messaging","path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging","subChapter":[{"subChapterTitle":"Troubleshooting","subChapterName":"troubleshooting","article":[{"articleTitle":"It's not possible to receive messages on my voicemail","articleName":"its-not-possible-to-receive-messages-on-my-voicemail","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/troubleshooting/its-not-possible-to-receive-messages-on-my-voicemail","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/troubleshooting/its-not-possible-to-receive-messages-on-my-voicemail","text":"It's not possible to receive messages on my voicemail","id":"2b63f67b-0f91-4800-b86a-e618e3d1b9b4"},{"articleTitle":"It's not possible to check my voicemail","articleName":"its-not-possible-to-check-my-voicemail","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/troubleshooting/its-not-possible-to-check-my-voicemail","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/troubleshooting/its-not-possible-to-check-my-voicemail","text":"It's not possible to check my voicemail","id":"e0abb95d-3499-44cc-aa2e-3b28dc60e0e1"},{"articleTitle":"It's not possible to send and receive text messages","articleName":"its-not-possible-to-send-and-receive-text-messages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-text-messages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-text-messages","text":"It's not possible to send and receive text messages","id":"be4a5bcf-fcc3-4dc8-83df-17ef8fd75105"},{"articleTitle":"It's not possible to send and receive picture messages","articleName":"its-not-possible-to-send-and-receive-picture-messages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-picture-messages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-picture-messages","text":"It's not possible to send and receive picture messages","id":"12d3b448-9942-4d32-8224-8982740b7a91"},{"articleTitle":"It's not possible to send and receive email messages","articleName":"its-not-possible-to-send-and-receive-email-messages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-email-messages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-email-messages","text":"It's not possible to send and receive email messages","id":"221a7231-bc49-4f8b-81a5-f512d00374db"},{"articleTitle":"It's not possible to send and receive iMessages","articleName":"its-not-possible-to-send-and-receive-imessages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-imessages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/troubleshooting/its-not-possible-to-send-and-receive-imessages","text":"It's not possible to send and receive iMessages","id":"77e1195c-49cd-4f78-ab39-b0735d062590"},{"articleTitle":"It's not possible to use Wi-Fi calling","articleName":"its-not-possible-to-use-wifi-calling","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/troubleshooting/its-not-possible-to-use-wifi-calling","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/troubleshooting/its-not-possible-to-use-wifi-calling","text":"It's not possible to use Wi-Fi calling","id":"3e08c3ce-6176-489d-864d-94e3f9048e1c"},{"articleTitle":"It's not possible to make voice calls","articleName":"its-not-possible-to-make-voice-calls","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/troubleshooting/its-not-possible-to-make-voice-calls","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/troubleshooting/its-not-possible-to-make-voice-calls","text":"It's not possible to make voice calls","id":"d1991446-7a3e-4c6b-b347-f81c708b93be"},{"articleTitle":"It's not possible to receive voice calls","articleName":"its-not-possible-to-receive-voice-calls","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/troubleshooting/its-not-possible-to-receive-voice-calls","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/troubleshooting/its-not-possible-to-receive-voice-calls","text":"It's not possible to receive voice calls","id":"1961256a-51e1-462b-81ed-429dc5c48fb6"}]},{"subChapterTitle":"Call settings","subChapterName":"call-settings","article":[{"articleTitle":"Turning call waiting on or off","articleName":"turning-call-waiting-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/call-settings/turning-call-waiting-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/call-settings/turning-call-waiting-on-or-off","text":"Turning call waiting on or off","id":"1dba0c7b-345a-4b4a-a692-d2f27606897c"},{"articleTitle":"Turning your own caller identification on or off","articleName":"turning-your-own-caller-identification-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/call-settings/turning-your-own-caller-identification-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/call-settings/turning-your-own-caller-identification-on-or-off","text":"Turning your own caller identification on or off","id":"9a74d5cc-2ed9-4f06-8219-4506c838c292"},{"articleTitle":"Turning Wi-Fi calling on or off","articleName":"turning-wifi-calling-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/call-settings/turning-wifi-calling-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/call-settings/turning-wifi-calling-on-or-off","text":"Turning Wi-Fi calling on or off","id":"4ee5b4bf-ba77-418a-9d6d-e7f0a18b73bb"},{"articleTitle":"Using Do Not Disturb","articleName":"using-do-not-disturb","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/call-settings/using-do-not-disturb","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/call-settings/using-do-not-disturb","text":"Using Do Not Disturb","id":"f4c43490-941a-48ba-9e6a-78980315946a"},{"articleTitle":"Turning call announcement on or off","articleName":"turning-call-announcement-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/call-settings/turning-call-announcement-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/call-settings/turning-call-announcement-on-or-off","text":"Turning call announcement on or off","id":"a4ac1d8f-6adf-40a4-82cf-8473ab45173f"}]},{"subChapterTitle":"Contacts","subChapterName":"contacts","article":[{"articleTitle":"Creating contact","articleName":"creating-contact","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/contacts/creating-contact","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/contacts/creating-contact","text":"Creating contact","id":"5db5d875-4bed-4dc3-b8c3-7619b634b3aa"},{"articleTitle":"Importing contacts from your SIM to your phone","articleName":"importing-contacts-from-your-sim-to-your-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/contacts/importing-contacts-from-your-sim-to-your-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/contacts/importing-contacts-from-your-sim-to-your-phone","text":"Importing contacts from your SIM to your phone","id":"4f16fad2-c5b2-48fc-b5d8-2ada7d54a895"},{"articleTitle":"Calling a contact in your address book","articleName":"calling-a-contact-in-your-address-book","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/contacts/calling-a-contact-in-your-address-book","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/contacts/calling-a-contact-in-your-address-book","text":"Calling a contact in your address book","id":"fd9a7987-9394-4964-b3b9-16e2a254d12c"}]},{"subChapterTitle":"Voicemail","subChapterName":"voicemail","article":[{"articleTitle":"Saving voicemail number","articleName":"saving-voicemail-number","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/voicemail/saving-voicemail-number","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/voicemail/saving-voicemail-number","text":"Saving voicemail number","id":"6dbe09e6-a5bb-4d32-ba76-46390ff3a56b"},{"articleTitle":"Diverting calls to voicemail","articleName":"diverting-calls-to-voicemail","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/voicemail/diverting-calls-to-voicemail","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/voicemail/diverting-calls-to-voicemail","text":"Diverting calls to voicemail","id":"67944f53-9e1e-4eee-a7b6-0744e1b4d6e7"},{"articleTitle":"Cancelling all diverts","articleName":"cancelling-all-diverts","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/voicemail/cancelling-all-diverts","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/voicemail/cancelling-all-diverts","text":"Cancelling all diverts","id":"24d60d04-a374-40f3-a896-645a2f45d817"}]},{"subChapterTitle":"iMessages","subChapterName":"imessages","article":[{"articleTitle":"Setting up your phone for iMessaging","articleName":"setting-up-your-phone-for-imessaging","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/imessages/setting-up-your-phone-for-imessaging","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/imessages/setting-up-your-phone-for-imessaging","text":"Setting up your phone for iMessaging","id":"6e216d7b-20e7-4754-b070-b07ccfb69935"},{"articleTitle":"Writing and sending an iMessage","articleName":"writing-and-sending-an-imessage","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/imessages/writing-and-sending-an-imessage","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/imessages/writing-and-sending-an-imessage","text":"Writing and sending an iMessage","id":"bc848fa0-79d9-4390-bdd6-9da22f6058b6"}]},{"subChapterTitle":"Text messaging","subChapterName":"text-messaging","article":[{"articleTitle":"Setting up your phone for text messaging","articleName":"setting-up-your-phone-for-text-messaging","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/text-messaging/setting-up-your-phone-for-text-messaging","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/text-messaging/setting-up-your-phone-for-text-messaging","text":"Setting up your phone for text messaging","id":"4c20303d-8c9f-4deb-83a8-fad470d4e923"},{"articleTitle":"Writing and sending text messages","articleName":"writing-and-sending-text-messages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/text-messaging/writing-and-sending-text-messages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/text-messaging/writing-and-sending-text-messages","text":"Writing and sending text messages","id":"bb32a8b8-930f-421b-8e41-a30e21b1da1b"}]},{"subChapterTitle":"Picture messaging","subChapterName":"picture-messaging","article":[{"articleTitle":"Setting up your phone for picture messaging","articleName":"setting-up-your-phone-for-picture-messaging","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/picture-messaging/setting-up-your-phone-for-picture-messaging","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/picture-messaging/setting-up-your-phone-for-picture-messaging","text":"Setting up your phone for picture messaging","id":"97c6684a-bebf-46d6-8dec-c7f005752e8d"},{"articleTitle":"Writing and sending picture messages","articleName":"writing-and-sending-picture-messages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/picture-messaging/writing-and-sending-picture-messages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/picture-messaging/writing-and-sending-picture-messages","text":"Writing and sending picture messages","id":"0ffe0db2-6d34-4458-a968-7a6c11dd6faa"}]},{"subChapterTitle":"Email messaging","subChapterName":"email-messaging","article":[{"articleTitle":"Setting up your phone for POP3 email","articleName":"setting-up-your-phone-for-pop3-email","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/email-messaging/setting-up-your-phone-for-pop3-email","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/email-messaging/setting-up-your-phone-for-pop3-email","text":"Setting up your phone for POP3 email","id":"e178fa4d-f647-41b6-877c-f0d691038514"},{"articleTitle":"Setting up your phone for IMAP email","articleName":"setting-up-your-phone-for-imap-email","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/email-messaging/setting-up-your-phone-for-imap-email","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/email-messaging/setting-up-your-phone-for-imap-email","text":"Setting up your phone for IMAP email","id":"77538e77-7590-4ec1-92c4-9c94126bda7a"},{"articleTitle":"Writing and sending email messages","articleName":"writing-and-sending-email-messages","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/calls-contacts-messaging/email-messaging/writing-and-sending-email-messages","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#calls-contacts-messaging/email-messaging/writing-and-sending-email-messages","text":"Writing and sending email messages","id":"1c7fda2d-af81-46c1-9f6d-c9a5bcc8682c"}]}],"chapterName":"calls-contacts-messaging","icon":"e004"},{"chapter":"Connectivity","path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity","subChapter":[{"subChapterTitle":"Troubleshooting","subChapterName":"troubleshooting","article":[{"articleTitle":"It's not possible to use my phone's internet connection","articleName":"its-not-possible-to-use-my-phones-internet-connection","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/troubleshooting/its-not-possible-to-use-my-phones-internet-connection","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/troubleshooting/its-not-possible-to-use-my-phones-internet-connection","text":"It's not possible to use my phone's internet connection","id":"d99d7867-8a8b-4cfc-9d85-24c8159d8709"},{"articleTitle":"It's not possible to use Wi-Fi","articleName":"its-not-possible-to-use-wifi","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/troubleshooting/its-not-possible-to-use-wifi","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/troubleshooting/its-not-possible-to-use-wifi","text":"It's not possible to use Wi-Fi","id":"3e4d1b63-6ac4-442a-a563-7af5964db243"},{"articleTitle":"It's not possible to use my phone as a personal hotspot","articleName":"its-not-possible-to-use-my-phone-as-a-personal-hotspot","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/troubleshooting/its-not-possible-to-use-my-phone-as-a-personal-hotspot","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/troubleshooting/its-not-possible-to-use-my-phone-as-a-personal-hotspot","text":"It's not possible to use my phone as a personal hotspot","id":"9018737d-dc53-4f41-ac83-50d6ec6c2208"},{"articleTitle":"My phone uses a large amount of mobile data","articleName":"my-phone-uses-a-large-amount-of-mobile-data","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/troubleshooting/my-phone-uses-a-large-amount-of-mobile-data","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/troubleshooting/my-phone-uses-a-large-amount-of-mobile-data","text":"My phone uses a large amount of mobile data","id":"0ecb3d78-aa1a-4f3b-873e-5781bdc64d91"}]},{"subChapterTitle":"Network and internet","subChapterName":"network-and-internet","article":[{"articleTitle":"Setting up your phone for internet","articleName":"setting-up-your-phone-for-internet","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/network-and-internet/setting-up-your-phone-for-internet","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/network-and-internet/setting-up-your-phone-for-internet","text":"Setting up your phone for internet","id":"a39d687e-1943-47d4-ab4c-a1b1ca8605e2"},{"articleTitle":"Selecting network","articleName":"selecting-network","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/network-and-internet/selecting-network","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/network-and-internet/selecting-network","text":"Selecting network","id":"06a8fa03-c5bb-48d1-8d59-691957c98a6d"},{"articleTitle":"Selecting network mode","articleName":"selecting-network-mode","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/network-and-internet/selecting-network-mode","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/network-and-internet/selecting-network-mode","text":"Selecting network mode","id":"4d863de5-d24e-4ebf-8b59-b3eb89643eca"},{"articleTitle":"Turning flight mode on or off","articleName":"turning-flight-mode-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/network-and-internet/turning-flight-mode-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/network-and-internet/turning-flight-mode-on-or-off","text":"Turning flight mode on or off","id":"58b61b94-796b-43e5-a779-a72e31cca43f"}]},{"subChapterTitle":"Data usage","subChapterName":"data-usage","article":[{"articleTitle":"Viewing data usage","articleName":"viewing-data-usage","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/data-usage/viewing-data-usage","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/data-usage/viewing-data-usage","text":"Viewing data usage","id":"7f4a5770-1a7d-4e60-aeb8-0cd002f11fb1"},{"articleTitle":"Turning mobile data on or off","articleName":"turning-mobile-data-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/data-usage/turning-mobile-data-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/data-usage/turning-mobile-data-on-or-off","text":"Turning mobile data on or off","id":"75b1ade3-e541-41f1-95cd-2f1cc5d46b6b"},{"articleTitle":"Turning data roaming on or off","articleName":"turning-data-roaming-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/data-usage/turning-data-roaming-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/data-usage/turning-data-roaming-on-or-off","text":"Turning data roaming on or off","id":"6cbfda2e-b7fe-4849-ae58-de26863423df"}]},{"subChapterTitle":"Wi-Fi","subChapterName":"wifi","article":[{"articleTitle":"Connecting to a Wi-Fi network","articleName":"connecting-to-a-wifi-network","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/wifi/connecting-to-a-wifi-network","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/wifi/connecting-to-a-wifi-network","text":"Connecting to a Wi-Fi network","id":"ce70244e-9cd1-45a7-9fb6-7f74382e0408"},{"articleTitle":"Using your phone as a personal hotspot","articleName":"using-your-phone-as-a-personal-hotspot","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/wifi/using-your-phone-as-a-personal-hotspot","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/wifi/using-your-phone-as-a-personal-hotspot","text":"Using your phone as a personal hotspot","id":"02eda32e-2f39-445f-bfce-ce32fe150158"},{"articleTitle":"Turning Wi-Fi Assist on or off","articleName":"turning-wifi-assist-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/wifi/turning-wifi-assist-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/wifi/turning-wifi-assist-on-or-off","text":"Turning Wi-Fi Assist on or off","id":"75ffbad0-1ee8-4879-a64b-35c349c85d84"}]},{"subChapterTitle":"Bluetooth","subChapterName":"bluetooth","article":[{"articleTitle":"Pairing a Bluetooth device with your phone","articleName":"pairing-a-bluetooth-device-with-your-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/bluetooth/pairing-a-bluetooth-device-with-your-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/bluetooth/pairing-a-bluetooth-device-with-your-phone","text":"Pairing a Bluetooth device with your phone","id":"c8742b1b-36d8-40aa-a995-3aec5135b0d3"}]},{"subChapterTitle":"GPS","subChapterName":"gps","article":[{"articleTitle":"Turning GPS on or off","articleName":"turning-gps-on-or-off","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/gps/turning-gps-on-or-off","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/gps/turning-gps-on-or-off","text":"Turning GPS on or off","id":"c73ed8f7-fc08-4466-9543-4bbc1d816072"}]},{"subChapterTitle":"Backup and synchronisation","subChapterName":"backup-and-synchronisation","article":[{"articleTitle":"Transferring files between computer and phone","articleName":"transferring-files-between-computer-and-phone","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/backup-and-synchronisation/transferring-files-between-computer-and-phone","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/backup-and-synchronisation/transferring-files-between-computer-and-phone","text":"Transferring files between computer and phone","id":"6a41a1c6-8145-486d-8eae-67813caa12fe"},{"articleTitle":"Synchronising the phone contents using iCloud","articleName":"synchronising-the-phone-contents-using-icloud","articlePath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/connectivity/backup-and-synchronisation/synchronising-the-phone-contents-using-icloud","link":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0#connectivity/backup-and-synchronisation/synchronising-the-phone-contents-using-icloud","text":"Synchronising the phone contents using iCloud","id":"6884bd40-efe8-4672-9644-63663820d741"}]}],"chapterName":"connectivity","icon":"e056"},{"chapter":"Specifications","path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/specifications","subChapter":[{"path":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-6s-ios-12-0/specifications/specifications-page","subChapterTitle":"Specifications Page","subChapterName":"specifications-page"}],"chapterName":"specifications","icon":"e601"}]
Apple iPhone 6s
Apple iPhone 6s
Last updated: 3/4/2019
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