It's not possible to receive voice calls

If you have problems receiving voice calls, there may be several causes of the problem.

It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to receive calls.

Can you make a voice call?

Yes No

We found 3 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 3: There's a connection error
If your phone is slow or freezes, it might help to restart it.
Previous slide
Step 1 of 2

Press and hold the Home key.

Step 2 of 2

At the same time, press and hold On/Off until your phone restarts.

Solution 2 of 3: Divert of all calls is turned on
If you no longer wish to divert your calls, you need to cancel the diverts.
Previous slide
Step 1 of 5

Press the phone icon.

Step 2 of 5

Press Keypad.

Step 3 of 5

Key in ##002# and press the call icon.

Step 4 of 5

Press Dismiss.

Step 5 of 5

Press the Home key to return to the home screen.

Solution 3 of 3: Missed calls are diverted too fast
To receive voice messages, you need to divert your calls to your voicemail.
Previous slide
Step 1 of 8

Press the phone icon.

Step 2 of 8

Press Keypad.

**21*222
Step 3 of 8

Key in **21*222# and press the call icon.

**61*222*20
Step 4 of 8

Key in **61*222*20# and press the call icon.

**62*222
Step 5 of 8

Key in **62*222# and press the call icon.

**67*222
Step 6 of 8

Key in **67*222# and press the call icon.

Step 7 of 8

Press Dismiss.

Step 8 of 8

Press the Home key to return to the home screen.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 22/11/2018
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It's not possible to make voice calls