It's not possible to use WiFi

If you can't use WiFi on your phone, there may be several causes of the problem.

We found 4 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 4: No connection to a WiFi network is established
You can use WiFi as an alternative to the mobile network when establishing an internet connection. This way your phone doesn't use mobile data.
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Step 1 of 6

Press Settings.

Step 2 of 6

Press Wi-Fi.

Step 3 of 6

Press the indicator next to "Wi-Fi" to turn on the function.

Step 4 of 6

Press the required WiFi network and key in the password for the WiFi network.

Step 5 of 6

Press Join.

Step 6 of 6

Press the Home key to return to the home screen.

Solution 2 of 4: There are no available WiFi networks
To use WiFi, you need to be in an area with available WiFi networks
Find a place with available WiFi networks and try establishing a connection again.
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Solution 3 of 4: The selected WiFi network rejects the connection
If the WiFi network rejects the connection, it may be due to a Wi-Fi network error or that you don't have the correct connection credentials.
Contact the administrator of the WiFi network to obtain the correct connection settings.
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Solution 4 of 4: Your phone is connected to a WiFi network, but you're not logged on
Some WiFi networks require you to log on via a web page.
Open the internet browser on your phone and try to load a web page. The internet browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the screen to log on to the WiFi network.
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Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 28/11/2018
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