It's not possible to receive messages on my voicemail
If you can't receive messages on your voicemail, there may be several causes of the problem.
Solution 1 of 3: Your voicemail hasn't been set up
To receive voice messages, you need to select voicemail settings.
and follow the instructions to set up your voicemail.
Solution 2 of 3: Incoming calls aren't diverted to your voicemail
To receive voice messages, you need to divert your calls to your voicemail.
Step 1 of 8
Press the phone icon.
Step 2 of 8
Step 3 of 8
Key in **21*222# and press the call icon.
Step 4 of 8
Key in **61*222*20# and press the call icon.
Step 5 of 8
Key in **62*222# and press the call icon.
Step 6 of 8
Key in **67*222# and press the call icon.
Step 7 of 8
Step 8 of 8
Press the Home key to return to the home screen.
Solution 3 of 3: Your voicemail hasn't been turned on
To receive voice messages, your voicemail needs to be activated.
Send a text message with the text VM ON
to activate your voicemail.
Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page
for more help.
We are pleased that the problem was solved.