It's not possible to send and receive text messages

If you can't send and receive text messages, there may be several causes of the problem.

It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive text messages.

Can you make a voice call?

Yes No

We found 2 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 2: The text message isn't written correctly
A text message is a message that can be sent to other mobile phones.
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Step 1 of 7

Press the message icon.

Step 2 of 7

Press the new message icon.

Step 3 of 7

Press To: and key in the first letters of the recipient's name.

Step 4 of 7

Press the required contact.

Step 5 of 7

Press the text input field and write the text for your text message.

Step 6 of 7

Press the send icon.

Step 7 of 7

Press the Home key to return to the home screen.

Solution 2 of 2: There's an error at the receiving end
If you have problems sending text messages to a specific number, the error may be at the receiving end.
Try sending a text message to another number.
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Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 23/11/2018
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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