It's not possible to turn on my phone

If you can't turn on your phone, there may be several causes of the problem.

We found 3 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 3: The battery is flat
You should charge the phone battery regularly to ensure that your phone is always ready for use.
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Step 1 of 3

Connect the charger to the socket and to a wall socket.

Step 2 of 3

When the battery charging icon is displayed, the battery is charging.

Step 3 of 3

When the phone is turned on, you can always see the battery power level. The larger the coloured section of the battery icon, the more remaining battery power.

Solution 2 of 3: Your phone doesn't turn on correctly
Before you can turn on your phone, you need to insert your SIM into your phone.
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Step 1 of 5

Press and hold On/Off until your phone is turned on.

Step 2 of 5

If your SIM is locked, press Unlock.

1111
Step 3 of 5

Key in your PIN and press OK. The default PIN is 1111.

Step 4 of 5

Press and hold On/Off.

Step 5 of 5

Press and drag the power off icon right.

Solution 3 of 3: The battery is faulty
If the battery is faulty, you can't turn on your phone.
Go to the manufacturer's web page to see if it's possible to change the battery.
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Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 23/11/2018
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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