{"solutions":[{"name":"Your voicemail hasn't been turned on","description":"To receive voice messages, your voicemail needs to be activated.","guide":null,"content":"Send a text message with the text VM ON to 150 to activate your voicemail."},{"name":"Your voicemail hasn't been set up","description":"To receive voice messages, you need to select voicemail settings.","guide":null,"content":"Call 222 and follow the instructions to set up your voicemail."},{"name":"Incoming calls aren't diverted to your voicemail","description":"To receive voice messages, you need to divert calls you can't answer to your voicemail.","guide":{"blocks":[{"title":"Find "Keypad"","steps":[{"note":null,"overlay":null,"text":"Press the phone icon ."},{"note":null,"overlay":null,"text":"Press Keypad ."}],"content":"
  • Press the phone icon.
  • Press Keypad.
","info":""},{"title":"Divert all calls","steps":[{"note":null,"overlay":{"top":261,"left":371,"text":"**21*222#","position":0},"text":"Key in **21*222# and press the call icon ."}],"content":"
  • Key in **21*222# and press the call icon.
","info":""},{"title":"Divert missed calls","steps":[{"note":"Key in the required number of seconds before the call is diverted, e.g. 20. The number needs to be divisible by 5.","overlay":{"top":265,"left":374,"text":"**61*222*20#","position":0},"text":"Key in **61*222*20# and press the call icon ."}],"content":"
  • Key in **61*222*20# and press the call icon.
","info":""},{"title":"Divert if unavailable","steps":[{"note":null,"overlay":{"top":261,"left":374,"text":"**62*222#","position":0},"text":"Key in **62*222# and press the call icon ."}],"content":"
  • Key in **62*222# and press the call icon.
","info":""},{"title":"Divert if busy","steps":[{"note":null,"overlay":{"top":265,"left":374,"text":"**67*222#","position":0},"text":"Key in **67*222# and press the call icon ."}],"content":"
  • Key in **67*222# and press the call icon.
","info":""},{"title":"End call","steps":[{"note":null,"overlay":null,"text":"Press Dismiss ."}],"content":"
  • Press Dismiss.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Diverting calls to voicemail","description":"To receive voice messages, you need to divert your calls to your voicemail.","id":52,"deviceId":13514},"content":"Divert calls to your voicemail ."}],"intro":null,"name":"It's not possible to receive messages on my voicemail","description":"If you can't receive messages on your voicemail, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":11}

It's not possible to receive messages on my voicemail

If you can't receive messages on your voicemail, there may be several causes of the problem.

We found 3 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 3: Your voicemail hasn't been turned on
To receive voice messages, your voicemail needs to be activated.
Send a text message with the text VM ON to 150 to activate your voicemail.
Previous slide
Solution 2 of 3: Your voicemail hasn't been set up
To receive voice messages, you need to select voicemail settings.
Call 222 and follow the instructions to set up your voicemail.
Previous slide
Solution 3 of 3: Incoming calls aren't diverted to your voicemail
To receive voice messages, you need to divert your calls to your voicemail.
Previous slide
Step 1 of 8

Press the phone icon.

Step 2 of 8

Press Keypad.

**21*222
Step 3 of 8

Key in **21*222# and press the call icon.

**61*222*20
Step 4 of 8

Key in **61*222*20# and press the call icon.

**62*222
Step 5 of 8

Key in **62*222# and press the call icon.

**67*222
Step 6 of 8

Key in **67*222# and press the call icon.

Step 7 of 8

Press Dismiss.

Step 8 of 8

Press the Home key to return to the home screen.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 2/4/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Please select a reason
  • The article didn't answer my question
  • The article is missing important information
  • I didn't understand the article
  • I found the information but it didn't resolve my issue
  • Please let us know how we can make it better
0/600
Great!

Thanks for your feedback

Thanks for your feedback

We'll use your feedback to keep improving our help articles