{"solutions":[{"name":"There's an error at the receiving end","description":"If you're having problems sending iMessages to a specific number, the error might be at the receiving end.","guide":null,"content":"Try sending an iMessage to another number."},{"name":"There are problems activating iMessages","description":"The first time you activate iMessages, it may take a while before the activation is completed.","guide":{"blocks":[{"title":"Find "Messages"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Messages."}],"content":"
  • Press Settings.
  • Press Messages.
","info":""},{"title":"Turn on iMessage","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "iMessage" to turn on the function."}],"content":"
  • Press the indicator next to "iMessage" to turn on the function.
","info":""},{"title":"Turn text message alternative on or off","steps":[{"note":"If you turn on the function, your iMessages will be sent as text messages if the service is unavailable.","overlay":null,"text":"Press the indicator next to "Send as SMS" to turn the function on or off."}],"content":"
  • Press the indicator next to "Send as SMS" to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Setting up your phone for iMessaging","description":"You can send iMessages to phone numbers or email addresses if the recipient has a device which supports iMessage. To set up your phone for iMessaging, you need to activate your Apple ID.","id":126,"deviceId":13514},"content":"Turn off iMessages and try setting up your phone for iMessaging again after some time."},{"name":"Your iMessage isn't written correctly","description":"To send an iMessage, it needs to be written and sent correctly.","guide":{"blocks":[{"title":"Create new iMessage","steps":[{"note":null,"overlay":null,"text":"Press the message icon."},{"note":null,"overlay":null,"text":"Press the new message icon."}],"content":"
  • Press the message icon.
  • Press the new message icon.
","info":""},{"title":"Select recipient","steps":[{"note":null,"overlay":null,"text":"Press To and key in the first letters of the recipient's name."},{"note":null,"overlay":null,"text":"Press the required contact."},{"note":null,"overlay":null,"text":"If the recipient can receive iMessages, iMessage is displayed in the text input field."}],"content":"
  • Press To and key in the first letters of the recipient's name.
  • Press the required contact.
  • If the recipient can receive iMessages, iMessage is displayed in the text input field.
","info":""},{"title":"Send iMessage","steps":[{"note":null,"overlay":null,"text":"Press the text input field and key in the required text."},{"note":null,"overlay":null,"text":"Press the send icon."},{"note":null,"overlay":null,"text":"You can also send pictures, video clips, audio files and different effects in your iMessage. Follow the instructions on the screen to send your iMessage with the required content."}],"content":"
  • Press the text input field and key in the required text.
  • Press the send icon.
  • You can also send pictures, video clips, audio files and different effects in your iMessage. Follow the instructions on the screen to send your iMessage with the required content.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Writing and sending an iMessage","description":"You can send iMessages to phone numbers or email addresses if the recipient has a device which supports iMessage. To write and send iMessages, you need to set up your phone for iMessaging.","id":127,"deviceId":13514},"content":"See how to write and send an iMessage."},{"name":"Your phone hasn't been correctly set up for iMessaging","description":"To send and receive iMessages, your phone needs to be correctly set up for iMessaging.","guide":{"blocks":[{"title":"Find "Messages"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Messages."}],"content":"
  • Press Settings.
  • Press Messages.
","info":""},{"title":"Turn on iMessage","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "iMessage" to turn on the function."}],"content":"
  • Press the indicator next to "iMessage" to turn on the function.
","info":""},{"title":"Turn text message alternative on or off","steps":[{"note":"If you turn on the function, your iMessages will be sent as text messages if the service is unavailable.","overlay":null,"text":"Press the indicator next to "Send as SMS" to turn the function on or off."}],"content":"
  • Press the indicator next to "Send as SMS" to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Setting up your phone for iMessaging","description":"You can send iMessages to phone numbers or email addresses if the recipient has a device which supports iMessage. To set up your phone for iMessaging, you need to activate your Apple ID.","id":126,"deviceId":13514},"content":"Set up your phone for iMessaging."},{"name":"Time zone, date and time aren't correctly set on your phone","description":"To send and receive iMessages, time zone, date and time need to be correctly set on your phone.","guide":{"blocks":[{"title":"Find "Date & Time"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press General."},{"note":null,"overlay":null,"text":"Press Date & Time."}],"content":"
  • Press Settings.
  • Press General.
  • Press Date & Time.
","info":""},{"title":"Turn on automatic update of time zone, time and date.","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Set Automatically" to turn on the function."}],"content":"
  • Press the indicator next to "Set Automatically" to turn on the function.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Setting date and time","description":"It's important that the date and time are correct as some phone functions won't work.","id":20,"deviceId":13514},"content":"Set time zone, date and time."}],"intro":{"relatedProblemPath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-8-ios-12-0#calls--contacts--messaging/troubleshooting/it-s-not-possible-to-make-voice-calls","relatedProblemId":8,"condition":"Can you make a voice call?","question":"It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive iMessages."},"name":"It's not possible to send and receive iMessages","description":"If you can't send and receive iMessages, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":29}

It's not possible to send and receive iMessages

If you can't send and receive iMessages, there may be several causes of the problem.

It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive iMessages.

Can you make a voice call?

Yes No

We found 5 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 5: There's an error at the receiving end
If you're having problems sending iMessages to a specific number, the error might be at the receiving end.
Try sending an iMessage to another number.
Previous slide
Solution 2 of 5: There are problems activating iMessages
You can send iMessages to phone numbers or email addresses if the recipient has a device which supports iMessage. To set up your phone for iMessaging, you need to activate your Apple ID.
Previous slide
Step 1 of 5

Press Settings.

Step 2 of 5

Press Messages.

Step 3 of 5

Press the indicator next to "iMessage" to turn on the function.

Step 4 of 5

Press the indicator next to "Send as SMS" to turn the function on or off.

Step 5 of 5

Press the Home key to return to the home screen.

Solution 3 of 5: Your iMessage isn't written correctly
You can send iMessages to phone numbers or email addresses if the recipient has a device which supports iMessage. To write and send iMessages, you need to set up your phone for iMessaging.
Previous slide
Step 1 of 9

Press the message icon.

Step 2 of 9

Press the new message icon.

Step 3 of 9

Press To and key in the first letters of the recipient's name.

Step 4 of 9

Press the required contact.

Step 5 of 9

If the recipient can receive iMessages, iMessage is displayed in the text input field.

Step 6 of 9

Press the text input field and key in the required text.

Step 7 of 9

Press the send icon.

Step 8 of 9

You can also send pictures, video clips, audio files and different effects in your iMessage. Follow the instructions on the screen to send your iMessage with the required content.

Step 9 of 9

Press the Home key to return to the home screen.

Solution 4 of 5: Your phone hasn't been correctly set up for iMessaging
You can send iMessages to phone numbers or email addresses if the recipient has a device which supports iMessage. To set up your phone for iMessaging, you need to activate your Apple ID.
Previous slide
Step 1 of 5

Press Settings.

Step 2 of 5

Press Messages.

Step 3 of 5

Press the indicator next to "iMessage" to turn on the function.

Step 4 of 5

Press the indicator next to "Send as SMS" to turn the function on or off.

Step 5 of 5

Press the Home key to return to the home screen.

Solution 5 of 5: Time zone, date and time aren't correctly set on your phone
It's important that the date and time are correct as some phone functions won't work.
Previous slide
Step 1 of 5

Press Settings.

Step 2 of 5

Press General.

Step 3 of 5

Press Date & Time.

Step 4 of 5

Press the indicator next to "Set Automatically" to turn on the function.

Step 5 of 5

Press the Home key to return to the home screen.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 2/4/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Please select a reason
  • The article didn't answer my question
  • The article is missing important information
  • I didn't understand the article
  • I found the information but it didn't resolve my issue
  • Please let us know how we can make it better
0/600
Great!

Thanks for your feedback

Thanks for your feedback

We'll use your feedback to keep improving our help articles