{"solutions":[{"name":"The password used on the other device is incorrect","description":"To use your phone as a personal hotspot, you need to key in the password you selected when you set up your phone as a personal hotspot on the other device.","guide":null,"content":"Check the password for the hotspot on your phone and key in the correct password on the other device."},{"name":"Personal hotspot isn't used correctly","description":"To use your phone as a personal hotspot, you need to turn on the function and establish a connection from the other device to your phone's hotspot.","guide":{"blocks":[{"title":"Find "Personal Hotspot"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Personal Hotspot ."}],"content":"
  • Press Settings.
  • Press Personal Hotspot.
","info":""},{"title":"Turn on Wi-Fi hotspot","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Personal Hotspot" to turn on the function."},{"note":null,"overlay":null,"text":"If Wi-Fi is turned off, press Turn on Wi-Fi and Bluetooth ."},{"note":null,"overlay":null,"text":"If Wi-Fi is turned on, press Wi-Fi and USB Only ."}],"content":"
  • Press the indicator next to "Personal Hotspot" to turn on the function.
  • If Wi-Fi is turned off, press Turn on Wi-Fi and Bluetooth.
  • If Wi-Fi is turned on, press Wi-Fi and USB Only.
","info":""},{"title":"Key in the password for personal hotspot","steps":[{"note":null,"overlay":null,"text":"Press Wi-Fi Password and key in the required password."},{"note":"The password prevents others from accessing your Wi-Fi hotspot without your approval.","overlay":null,"text":"Press Done ."}],"content":"
  • Press Wi-Fi Password and key in the required password.
  • Press Done.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""},{"title":"Establish connection to Wi-Fi hotspot from another device","steps":[{"note":null,"overlay":null,"text":"Turn on Wi-Fi on the other device."},{"note":null,"overlay":null,"text":"Find the list of available Wi-Fi networks and select your own Wi-Fi hotspot."},{"note":null,"overlay":null,"text":"Key in the password for your Wi-Fi hotspot and establish the connection."},{"note":null,"overlay":null,"text":"When the connection is established, you can access the internet from the other device."}],"content":"
  • Turn on Wi-Fi on the other device.
  • Find the list of available Wi-Fi networks and select your own Wi-Fi hotspot.
  • Key in the password for your Wi-Fi hotspot and establish the connection.
  • When the connection is established, you can access the internet from the other device.
","info":""}],"name":"Using your phone as a personal hotspot","description":"When you use your phone as a personal hotspot, you can share your phone's internet connection with other devices via Wi-Fi. To use your phone as a personal hotspot, you need to set up your phone for internet .","id":95,"deviceId":9955},"content":"See how to use your phone as a personal hotspot ."}],"intro":{"relatedProblemPath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-8-plus-ios-11-0#connectivity/troubleshooting/it-s-not-possible-to-use-my-phone-s-internet-connection","relatedProblemId":21,"condition":"Can you use your phone's internet connection?","question":"It's important to find out if you can use your phone's internet connection. If you can't use your phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to use your phone as a personal hotspot."},"name":"It's not possible to use my phone as a personal hotspot","description":"If you can't use your phone as a personal hotspot, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":24}

It's not possible to use my phone as a personal hotspot

If you can't use your phone as a personal hotspot, there may be several causes of the problem.

It's important to find out if you can use your phone's internet connection. If you can't use your phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to use your phone as a personal hotspot.

Can you use your phone's internet connection?

Yes No

We found 2 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 2: The password used on the other device is incorrect
To use your phone as a personal hotspot, you need to key in the password you selected when you set up your phone as a personal hotspot on the other device.
Check the password for the hotspot on your phone and key in the correct password on the other device.
Previous slide
Solution 2 of 2: Personal hotspot isn't used correctly
When you use your phone as a personal hotspot, you can share your phone's internet connection with other devices via Wi-Fi. To use your phone as a personal hotspot, you need to set up your phone for internet .
Previous slide
Step 1 of 12

Press Settings.

Step 2 of 12

Press Personal Hotspot.

Step 3 of 12

Press the indicator next to "Personal Hotspot" to turn on the function.

Step 4 of 12

If Wi-Fi is turned off, press Turn on Wi-Fi and Bluetooth.

Step 5 of 12

If Wi-Fi is turned on, press Wi-Fi and USB Only.

Step 6 of 12

Press Wi-Fi Password and key in the required password.

Step 7 of 12

Press Done.

Step 8 of 12

Press the Home key to return to the home screen.

Step 9 of 12

Turn on Wi-Fi on the other device.

Step 10 of 12

Find the list of available Wi-Fi networks and select your own Wi-Fi hotspot.

Step 11 of 12

Key in the password for your Wi-Fi hotspot and establish the connection.

Step 12 of 12

When the connection is established, you can access the internet from the other device.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 2/4/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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