{"solutions":[{"name":"Your voicemail hasn't been turned on","description":"To check your voicemail, your voicemail needs to be activated.","guide":null,"content":"Send a text message with the text VM ON to 150 to activate your voicemail."},{"name":"Your voicemail hasn't been set up","description":"To check your voicemail, you need to select voicemail settings.","guide":null,"content":"Call 222 and follow the instructions to set up your voicemail."},{"name":"You're trying to check your voicemail from another phone than your own","description":"The default voicemail number can only be used if you're calling from your own phone.","guide":null,"content":"Call 07953222222 to check your voice messages from another phone. Please note that you need to set a PIN before you can check your voice messages from another phone."},{"name":"You're trying to check your voicemail when abroad","description":"The default voicemail number can only be used if you're calling from your own network.","guide":null,"content":"Call +447953222222 to check your voice messages when abroad. Please note that you need to set a PIN before you can check your voice messages when abroad."},{"name":"The voicemail number is incorrect","description":"To check your voicemail, you need to use the correct voicemail number.","guide":null,"content":"The voicemail number is 222 ."}],"intro":null,"name":"It's not possible to check my voicemail","description":"If you can't check your voicemail, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":12}