{"solutions":[{"name":"Your voicemail hasn't been turned on","description":"To receive voice messages, your voicemail needs to be activated.","guide":null,"content":"Send a text message with the text VM ON to 150 to activate your voicemail."},{"name":"Your voicemail hasn't been set up","description":"To receive voice messages, you need to select voicemail settings.","guide":null,"content":"Call 222 and follow the instructions to set up your voicemail."},{"name":"Incoming calls aren't diverted to your voicemail","description":"To receive voice messages, you need to divert calls you can't answer to your voicemail.","guide":{"blocks":[{"title":"Find "Keypad"","steps":[{"note":null,"overlay":null,"text":"Press the phone icon ."},{"note":null,"overlay":null,"text":"Press Keypad ."}],"content":"
  • Press the phone icon.
  • Press Keypad.
","info":""},{"title":"Divert all calls","steps":[{"note":null,"overlay":{"top":686,"left":557,"text":"**21*222#","position":0},"text":"Key in **21*222# and press the call icon ."}],"content":"
  • Key in **21*222# and press the call icon.
","info":""},{"title":"Divert missed calls","steps":[{"note":"Key in the required number of seconds before the call is diverted, e.g. 20. The number needs to be divisible by 5.","overlay":{"top":686,"left":562,"text":"**61*222*20#","position":0},"text":"Key in **61*222*20# and press the call icon ."}],"content":"
  • Key in **61*222*20# and press the call icon.
","info":""},{"title":"Divert if unavailable","steps":[{"note":null,"overlay":{"top":681,"left":557,"text":"**62*222#","position":0},"text":"Key in **62*222# and press the call icon ."}],"content":"
  • Key in **62*222# and press the call icon.
","info":""},{"title":"Divert if busy","steps":[{"note":null,"overlay":{"top":681,"left":562,"text":"**67*222#","position":0},"text":"Key in **67*222# and press the call icon ."}],"content":"
  • Key in **67*222# and press the call icon.
","info":""},{"title":"End call","steps":[{"note":null,"overlay":null,"text":"Press Dismiss ."}],"content":"
  • Press Dismiss.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"
  • Slide your finger upwards starting from the bottom of the screen to return to the home screen.
","info":""}],"name":"Diverting calls to voicemail","description":"To receive voice messages, you need to divert your calls to your voicemail.","id":52,"deviceId":10515},"content":"Divert calls to your voicemail ."}],"intro":null,"name":"It's not possible to receive messages on my voicemail","description":"If you can't receive messages on your voicemail, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":11}

It's not possible to receive messages on my voicemail

If you can't receive messages on your voicemail, there may be several causes of the problem.

We found 3 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 3: Your voicemail hasn't been turned on
To receive voice messages, your voicemail needs to be activated.
Send a text message with the text VM ON to 150 to activate your voicemail.
Previous slide

Did this solve your problem?

Yes No
Solution 2 of 3: Your voicemail hasn't been set up
To receive voice messages, you need to select voicemail settings.
Call 222 and follow the instructions to set up your voicemail.
Previous slide

Did this solve your problem?

Yes No
Solution 3 of 3: Incoming calls aren't diverted to your voicemail
To receive voice messages, you need to divert your calls to your voicemail.
Previous slide
Step 1 of 8

Press the phone icon.

Step 2 of 8

Press Keypad.

**21*222
Step 3 of 8

Key in **21*222# and press the call icon.

**61*222*20
Step 4 of 8

Key in **61*222*20# and press the call icon.

**62*222
Step 5 of 8

Key in **62*222# and press the call icon.

**67*222
Step 6 of 8

Key in **67*222# and press the call icon.

Step 7 of 8

Press Dismiss.

Step 8 of 8

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

Yes No
Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 2/4/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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