{"solutions":[{"name":"Your voicemail hasn't been turned on","description":"To receive voice messages, your voicemail needs to be activated.","guide":null,"content":"Send a text message with the text VM ON
to 150
to activate your voicemail."},{"name":"Your voicemail hasn't been set up","description":"To receive voice messages, you need to select voicemail settings.","guide":null,"content":"Call 222
and follow the instructions to set up your voicemail."},{"name":"Incoming calls aren't diverted to your voicemail","description":"To receive voice messages, you need to divert calls you can't answer to your voicemail.","guide":{"blocks":[{"title":"Find "Keypad"","steps":[{"note":null,"overlay":null,"text":"Press the phone icon
."},{"note":null,"overlay":null,"text":"Press Keypad
."}],"content":"
- Press the phone icon.
- Press Keypad.
- Key in **21*222# and press the call icon.
- Key in **61*222*20# and press the call icon.
- Key in **62*222# and press the call icon.
- Key in **67*222# and press the call icon.
- Press Dismiss.
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.
It's not possible to receive messages on my voicemail
If you can't receive messages on your voicemail, there may be several causes of the problem.
Solution 1 of 3: Your voicemail hasn't been turned on
To receive voice messages, your voicemail needs to be activated.
Send a text message with the text VM ON
to 150
to activate your voicemail.
Solution 2 of 3: Your voicemail hasn't been set up
To receive voice messages, you need to select voicemail settings.
Call 222
and follow the instructions to set up your voicemail.
Solution 3 of 3: Incoming calls aren't diverted to your voicemail
To receive voice messages, you need to divert your calls to your voicemail.
Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page
for more help.
We are pleased that the problem was solved.
Last updated: 2/4/2019

Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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