{"solutions":[{"name":"No connection to a Wi-Fi network is established","description":"To use Wi-Fi, you need to be connected to a Wi-Fi network.","guide":{"blocks":[{"title":"Find "Wi-Fi"","steps":[{"note":null,"overlay":null,"text":"Press Settings
."},{"note":null,"overlay":null,"text":"Press Wi-Fi
."}],"content":"
- Press Settings.
- Press Wi-Fi.
- Press the indicator next to "Wi-Fi" to turn on the function.
- Press the required Wi-Fi network and key in the password for the Wi-Fi network.
- Press Join.
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.
It's not possible to use Wi-Fi
If you can't use Wi-Fi on your phone, there may be several causes of the problem.
Solution 1 of 4: No connection to a Wi-Fi network is established
You can use Wi-Fi as an alternative to the mobile network when establishing an internet connection. This way your phone doesn't use mobile data.
Solution 2 of 4: There are no available Wi-Fi networks
To use Wi-Fi, you need to be in an area with available Wi-Fi networks
Find a place with available Wi-Fi networks and try establishing a connection again.
Solution 3 of 4: The selected Wi-Fi network rejects the connection
If the Wi-Fi network rejects the connection, it may be due to a Wi-Fi network error or that you don't have the correct connection credentials.
Contact the administrator of the Wi-Fi network to obtain the correct connection settings.
Solution 4 of 4: Your phone is connected to a Wi-Fi network, but you're not logged on
Some Wi-Fi networks require you to log on via a web page.
Open the internet browser on your phone and try to load a web page. The internet browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the screen to log on to the Wi-Fi network.
Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page
for more help.
We are pleased that the problem was solved.
Last updated: 2/4/2019

Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
Great!
Thanks for your feedback
Thanks for your feedback
We'll use your feedback to keep improving our help articles