{"solutions":[{"name":"No connection to a Wi-Fi network is established","description":"To use Wi-Fi, you need to be connected to a Wi-Fi network.","guide":{"blocks":[{"title":"Find "Wi-Fi"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Wi-Fi."}],"content":"

• Press Settings.
• Press Wi-Fi.

","info":""},{"title":"Turn on Wi-Fi","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Wi-Fi" to turn on the function."}],"content":"

• Press the indicator next to "Wi-Fi" to turn on the function.

","info":""},{"title":"Connect to a Wi-Fi network","steps":[{"note":null,"overlay":null,"text":"Press the required Wi-Fi network and key in the password for the Wi-Fi network."},{"note":"You can get the password from the network provider or administrator.","overlay":null,"text":"Press Join."}],"content":"

• Press the required Wi-Fi network and key in the password for the Wi-Fi network.
• Press Join.

","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"

• Slide your finger upwards starting from the bottom of the screen to return to the home screen.

","info":""}],"name":"Connecting to a Wi-Fi network","description":"You can use Wi-Fi as an alternative to the mobile network when establishing an internet connection. This way your phone doesn't use mobile data.","id":94,"deviceId":10515},"content":"Connect to a Wi-Fi network."},{"name":"There are no available Wi-Fi networks","description":"To use Wi-Fi, you need to be in an area with available Wi-Fi networks","guide":null,"content":"Find a place with available Wi-Fi networks and try establishing a connection again."},{"name":"The selected Wi-Fi network rejects the connection","description":"If the Wi-Fi network rejects the connection, it may be due to a Wi-Fi network error or that you don't have the correct connection credentials.","guide":null,"content":"Contact the administrator of the Wi-Fi network to obtain the correct connection settings."},{"name":"Your phone is connected to a Wi-Fi network, but you're not logged on","description":"Some Wi-Fi networks require you to log on via a web page.","guide":null,"content":"Open the internet browser on your phone and try to load a web page. The internet browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the screen to log on to the Wi-Fi network."}],"intro":null,"name":"It's not possible to use Wi-Fi","description":"If you can't use Wi-Fi on your phone, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":22}