{"blocks":[{"title":"Turn on your phone","steps":[{"note":null,"overlay":null,"text":"Press and hold the Side button until your phone is turned on."},{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen."}],"content":"
  • Press and hold the Side button until your phone is turned on.
  • Slide your finger upwards starting from the bottom of the screen.
","info":""},{"title":"Enter your PIN","steps":[{"note":null,"overlay":null,"text":"If your SIM is locked, press Unlock ."},{"note":"If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting customer services. Please note: If you key in the wrong PUK ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from EE.","overlay":{"top":634,"left":557,"text":"1111","position":0},"text":"Key in your PIN and press OK . The default PIN is 1111 ."}],"content":"
  • If your SIM is locked, press Unlock.
  • Key in your PIN and press OK. The default PIN is 1111.
","info":"If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting customer services. Please note: If you key in the wrong PUK ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from EE."},{"title":"Turn off your phone","steps":[{"note":null,"overlay":null,"text":"Press the Top volume key ."},{"note":null,"overlay":null,"text":"At the same time, press and hold the Side button until the power off icon is displayed."},{"note":null,"overlay":null,"text":"Press and drag the power off icon right."}],"content":"
  • Press the Top volume key.
  • At the same time, press and hold the Side button until the power off icon is displayed.
  • Press and drag the power off icon right.
","info":""}],"name":"Turning your phone on and off","description":"Before you can turn on your phone, you need to insert your SIM into your phone .","id":4,"deviceId":110515}

Turning your phone on and off

Before you can turn on your phone, you need to insert your SIM into your phone .
Previous slide
Step 1 of 7

Press and hold the Side button until your phone is turned on.

Step 2 of 7

Slide your finger upwards starting from the bottom of the screen.

Step 3 of 7

If your SIM is locked, press Unlock.

1111
Step 4 of 7

Key in your PIN and press OK. The default PIN is 1111.

If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting customer services. Please note: If you key in the wrong PUK ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from EE.

Step 5 of 7

Press the Top volume key.

Step 6 of 7

At the same time, press and hold the Side button until the power off icon is displayed.

Step 7 of 7

Press and drag the power off icon right.

Last updated: 2/4/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Please select a reason
  • The article didn't answer my question
  • The article is missing important information
  • I didn't understand the article
  • I found the information but it didn't resolve my issue
  • Please let us know how we can make it better
0/600
Great!

Thanks for your feedback

Thanks for your feedback

We'll use your feedback to keep improving our help articles