{"solutions":[{"name":"The battery is faulty","description":"If the battery is faulty, you can't turn on your phone.","guide":null,"content":"Go to the manufacturer's web page to see if it's possible to change the battery."},{"name":"The battery is flat","description":"To use your phone, the battery must be charged.","guide":{"blocks":[{"title":"Charge the battery","steps":[{"note":null,"overlay":null,"text":"Connect the charger to the socket and to a wall socket."},{"note":null,"overlay":null,"text":"When the battery charging icon is displayed, the battery is charging."},{"note":null,"overlay":null,"text":"When the phone is turned on, you can always see the battery power level. The larger the coloured section of the battery icon, the more remaining battery power."}],"content":"

• Connect the charger to the socket and to a wall socket.
• When the battery charging icon is displayed, the battery is charging.
• When the phone is turned on, you can always see the battery power level. The larger the coloured section of the battery icon, the more remaining battery power.

","info":""}],"name":"Charging the battery","description":"You should charge the phone battery regularly to ensure that your phone is always ready for use.","id":3,"deviceId":13515},"content":"Charge the battery."},{"name":"Your phone doesn't turn on correctly","description":"To be able to turn on your phone, it needs to be done correctly.","guide":{"blocks":[{"title":"Turn on your phone","steps":[{"note":null,"overlay":null,"text":"Press and hold the Side button until your phone is turned on."},{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen."}],"content":"

• Press and hold the Side button until your phone is turned on.
• Slide your finger upwards starting from the bottom of the screen.

","info":""},{"title":"Enter your PIN","steps":[{"note":"If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting customer services. Please note: If you key in the wrong PUK ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from EE.","overlay":{"top":980,"left":505,"text":"1111","position":0},"text":"If your SIM is locked, key in your PIN and press OK. The default PIN is 1111."},{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen."}],"content":"

• If your SIM is locked, key in your PIN and press OK. The default PIN is 1111.
• Slide your finger upwards starting from the bottom of the screen.

","info":""},{"title":"Turn off your phone","steps":[{"note":null,"overlay":null,"text":"Press the Top volume key."},{"note":null,"overlay":null,"text":"At the same time, press and hold the Side button until the power off icon is displayed."},{"note":null,"overlay":null,"text":"Press and drag the power off icon right."}],"content":"

• Press the Top volume key.
• At the same time, press and hold the Side button until the power off icon is displayed.
• Press and drag the power off icon right.

","info":""}],"name":"Turning your phone on and off","description":"Before you can turn on your phone, you need to insert your SIM into your phone.","id":4,"deviceId":13515},"content":"See how to turn on your phone."}],"intro":null,"name":"It's not possible to turn on my phone","description":"If you can't turn on your phone, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":1}