{"solutions":[{"name":"There's an error at the receiving end","description":"If you have problems sending text messages to a specific number, the error may be at the receiving end.","guide":null,"content":"Try sending a text message to another number."},{"name":"The text message isn't written correctly","description":"To send a text message, it needs to be written and sent correctly.","guide":{"blocks":[{"title":"Create new text message","steps":[{"note":null,"overlay":null,"text":"Press the message icon
."},{"note":null,"overlay":null,"text":"Press the new message icon
."}],"content":"
- Press the message icon.
- Press the new message icon.
- Press To: and key in the first letters of the recipient's name.
- Press the required contact.
- Press the text input field and write the text for your text message.
- Press the send icon.
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.
It's not possible to send and receive text messages
If you can't send and receive text messages, there may be several causes of the problem.
It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive text messages.
Can you make a voice call?
Solution 1 of 2: There's an error at the receiving end
If you have problems sending text messages to a specific number, the error may be at the receiving end.
Try sending a text message to another number.
Solution 2 of 2: The text message isn't written correctly
A text message is a message that can be sent to other mobile phones.
Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page
for more help.
We are pleased that the problem was solved.
Last updated: 28/3/2019

Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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