{"solutions":[{"name":"There's an error at the receiving end","description":"If you have problems sending text messages to a specific number, the error may be at the receiving end.","guide":null,"content":"Try sending a text message to another number."},{"name":"The text message isn't written correctly","description":"To send a text message, it needs to be written and sent correctly.","guide":{"blocks":[{"title":"Create new text message","steps":[{"note":null,"overlay":null,"text":"Press the message icon."},{"note":null,"overlay":null,"text":"Press the new message icon."}],"content":"

• Press the message icon.
• Press the new message icon.

","info":""},{"title":"Select recipient","steps":[{"note":null,"overlay":null,"text":"Press To: and key in the first letters of the recipient's name."},{"note":null,"overlay":null,"text":"Press the required contact."}],"content":"

• Press To: and key in the first letters of the recipient's name.
• Press the required contact.

","info":""},{"title":"Write text","steps":[{"note":null,"overlay":null,"text":"Press the text input field and write the text for your text message."}],"content":"

• Press the text input field and write the text for your text message.

","info":""},{"title":"Send text message","steps":[{"note":null,"overlay":null,"text":"Press the send icon."}],"content":"

• Press the send icon.

","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"

• Slide your finger upwards starting from the bottom of the screen to return to the home screen.

","info":""}],"name":"Writing and sending text messages","description":"A text message is a message that can be sent to other mobile phones.","id":59,"deviceId":13919},"content":"See how to write and send a text message."}],"intro":{"relatedProblemPath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-xr-ios-12-0#calls--contacts--messaging/troubleshooting/it-s-not-possible-to-make-voice-calls","relatedProblemId":8,"condition":"Can you make a voice call?","question":"It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive text messages."},"name":"It's not possible to send and receive text messages","description":"If you can't send and receive text messages, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":13}