{"solutions":[{"name":"There's an error at the receiving end","description":"If you're having problems sending iMessages to a specific number, the error might be at the receiving end.","guide":null,"content":"Try sending an iMessage to another number."},{"name":"There are problems activating iMessages","description":"The first time you activate iMessages, it may take a while before the activation is completed.","guide":{"blocks":[{"title":"Find "Messages"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Messages."}],"content":"
- Press Settings.
- Press Messages.
- Press the indicator next to "iMessage" to turn on the function.
- Press the indicator next to "Send as SMS" to turn the function on or off.
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.
- Press the message icon.
- Press the new message icon.
- Press To and key in the first letters of the recipient's name.
- Press the required contact.
- If the recipient can receive iMessages, iMessage is displayed in the text input field.
- Press the text input field and key in the required text.
- Press the send icon.
- You can also send pictures, video clips, audio files and different effects in your iMessage. Follow the instructions on the screen to send your iMessage with the required content.
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.
- Press Settings.
- Press Messages.
- Press the indicator next to "iMessage" to turn on the function.
- Press the indicator next to "Send as SMS" to turn the function on or off.
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.
- Press Settings.
- Press General.
- Press Date & Time.
- Press the indicator next to "Set Automatically" to turn on the function.
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.
It's not possible to send and receive iMessages
If you can't send and receive iMessages, there may be several causes of the problem.
It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive iMessages.
Can you make a voice call?
Solution 1 of 5: There's an error at the receiving end
If you're having problems sending iMessages to a specific number, the error might be at the receiving end.
Try sending an iMessage to another number.
Solution 2 of 5: There are problems activating iMessages
You can send iMessages to phone numbers or email addresses if the recipient has a device which supports iMessage. To set up your phone for iMessaging, you need to activate your Apple ID.
Solution 3 of 5: Your iMessage isn't written correctly
You can send iMessages to phone numbers or email addresses if the recipient has a device which supports iMessage. To write and send iMessages, you need to set up your phone for iMessaging.
Solution 4 of 5: Your phone hasn't been correctly set up for iMessaging
You can send iMessages to phone numbers or email addresses if the recipient has a device which supports iMessage. To set up your phone for iMessaging, you need to activate your Apple ID.
Solution 5 of 5: Time zone, date and time aren't correctly set on your phone
It's important that the date and time are correct as some phone functions won't work.
Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 28/3/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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