{"solutions":[{"name":"GPS position usage for applications is turned on","description":"If GPS position usage for applications is turned on, your phone will use mobile data when an application uses GPS to determine your position and is not connected to a Wi-Fi-network.","guide":{"blocks":[{"title":"Find "Location Services"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Privacy ."},{"note":null,"overlay":null,"text":"Press Location Services ."}],"content":"
  • Press Settings.
  • Press Privacy.
  • Press Location Services.
","info":""},{"title":"Turn GPS on or off","steps":[{"note":"If you turn on this function, your phone can find your exact position using GPS. If you turn off the function, you can't use any GPS functions on your phone.","overlay":null,"text":"Press the indicator next to "Location Services" to turn the function on or off."}],"content":"
  • Press the indicator next to "Location Services" to turn the function on or off.
","info":""},{"title":"Turn use of GPS position for applications on or off","steps":[{"note":null,"overlay":null,"text":"Press the required app ."},{"note":null,"overlay":null,"text":"Press the required setting to turn the function on or off."}],"content":"
  • Press the required app.
  • Press the required setting to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"
  • Slide your finger upwards starting from the bottom of the screen to return to the home screen.
","info":""}],"name":"Turning GPS on or off","description":"Your phone can determine your geographical position using GPS (Global Positioning System). The information about your location can be used by a number of applications on your phone such as navigation, the search function or weather forecast.","id":83,"deviceId":13556},"content":"Turn off GPS position usage for applications ."},{"name":"Mobile data usage for applications is turned on","description":"If mobile data usage for applications is turned on, the applications will use mobile data when your phone is not connected to a Wi-Fi network.","guide":{"blocks":[{"title":"Find "Mobile Data"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Mobile Data ."}],"content":"
  • Press Settings.
  • Press Mobile Data.
","info":""},{"title":"Turn mobile data on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Mobile Data" to turn the function on or off."}],"content":"
  • Press the indicator next to "Mobile Data" to turn the function on or off.
","info":""},{"title":"Turn use of mobile data for applications on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to the required application to turn the function on or off."}],"content":"
  • Press the indicator next to the required application to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"
  • Slide your finger upwards starting from the bottom of the screen to return to the home screen.
","info":""}],"name":"Turning mobile data on or off","description":"You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.","id":105,"deviceId":13556},"content":"Turn off mobile data usage for applications ."},{"name":"Automatic mobile data usage is turned on","description":"If automatic mobile data usage is turned on, your phone will use mobile data when the connection to the Wi-Fi network is poor.","guide":{"blocks":[{"title":"Find "Mobile Data"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Mobile Data ."}],"content":"
  • Press Settings.
  • Press Mobile Data.
","info":""},{"title":"Turn automatic use of mobile data on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Wi-Fi Assist" to turn the function on or off."}],"content":"
  • Press the indicator next to "Wi-Fi Assist" to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"
  • Slide your finger upwards starting from the bottom of the screen to return to the home screen.
","info":""}],"name":"Turning Wi-Fi Assist on or off","description":"You can set your phone to use mobile data automatically when the connection to the Wi-Fi network is weak. To turn Wi-Fi Assist on or off, you need to turn on mobile data .","id":196,"deviceId":13556},"content":"Turn off automatic use of mobile data ."},{"name":"Automatic update of apps via mobile network is turned on","description":"If automatic update of apps via mobile network is turned on, your phone will use mobile data.","guide":{"blocks":[{"title":"Find "iTunes & App Store"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press iTunes & App Store ."}],"content":"
  • Press Settings.
  • Press iTunes & App Store.
","info":""},{"title":"Turn automatic update of apps on or off","steps":[{"note":"If you turn on automatic update, your apps are automatically updated via Wi-Fi.","overlay":null,"text":"Press the indicator next to "Updates" to turn the function on or off."}],"content":"
  • Press the indicator next to "Updates" to turn the function on or off.
","info":""},{"title":"Turn automatic update of apps via mobile network on or off","steps":[{"note":"If you turn on automatic update of apps via mobile network, your apps are automatically updated via the mobile network when no Wi-Fi networks are within range.","overlay":null,"text":"Press the indicator next to "Use Mobile Data" to turn the function on or off."}],"content":"
  • Press the indicator next to "Use Mobile Data" to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"
  • Slide your finger upwards starting from the bottom of the screen to return to the home screen.
","info":""}],"name":"Turning automatic update of apps on or off","description":"You can select whether your apps should be updated to the newest version automatically or manually. See how to install an app .","id":139,"deviceId":13556},"content":"Turn off automatic update of apps via mobile network ."},{"name":"Notifications are turned on","description":"If notifications are turned on, your phone will use mobile data when applications send push notifications and is not connected to a Wi-Fi-network.","guide":{"blocks":[{"title":"Find "Notifications"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Notifications ."}],"content":"
  • Press Settings.
  • Press Notifications.
","info":""},{"title":"Select setting for notification preview","steps":[{"note":null,"overlay":null,"text":"Press Show Previews ."},{"note":null,"overlay":null,"text":"To select notification preview on the lock screen, press Always ."},{"note":null,"overlay":null,"text":"To select notification preview only when your phone is unlocked, press When Unlocked ."},{"note":null,"overlay":null,"text":"To turn off notification preview, press Never ."},{"note":null,"overlay":null,"text":"Press arrow left ."}],"content":"
  • Press Show Previews.
  • To select notification preview on the lock screen, press Always.
  • To select notification preview only when your phone is unlocked, press When Unlocked.
  • To turn off notification preview, press Never.
  • Press arrow left.
","info":""},{"title":"Turn notifications on or off","steps":[{"note":null,"overlay":null,"text":"Press the required application ."},{"note":null,"overlay":null,"text":"Press the indicator next to "Allow Notifications" to turn notifications for the selected application on or off."}],"content":"
  • Press the required application.
  • Press the indicator next to "Allow Notifications" to turn notifications for the selected application on or off.
","info":""},{"title":"Turn grouping of notifications on or off","steps":[{"note":null,"overlay":null,"text":"Press Notification Grouping ."},{"note":null,"overlay":null,"text":"Press the required setting ."},{"note":null,"overlay":null,"text":"Press arrow left ."}],"content":"
  • Press Notification Grouping.
  • Press the required setting.
  • Press arrow left.
","info":"This function enables you to select whether notifications should be grouped or be displayed individually."},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"
  • Slide your finger upwards starting from the bottom of the screen to return to the home screen.
","info":""},{"title":"Use notifications","steps":[{"note":null,"overlay":null,"text":"Slide your finger downwards starting from the top of the screen."},{"note":null,"overlay":null,"text":"Press the required notification and follow the instructions on the screen to use the selected function."}],"content":"
  • Slide your finger downwards starting from the top of the screen.
  • Press the required notification and follow the instructions on the screen to use the selected function.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"
  • Slide your finger upwards starting from the bottom of the screen to return to the home screen.
","info":""}],"name":"Using notifications","description":"You can set your phone to display notifications about missed calls, new messages and appointments in the status bar at the top of the screen.","id":123,"deviceId":13556},"content":"Turn notifications on or off ."}],"intro":null,"name":"My phone uses a large amount of mobile data","description":"If your phone uses a large amount of mobile data, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":38}

My phone uses a large amount of mobile data

If your phone uses a large amount of mobile data, there may be several causes of the problem.

We found 5 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 5: GPS position usage for applications is turned on
Your phone can determine your geographical position using GPS (Global Positioning System). The information about your location can be used by a number of applications on your phone such as navigation, the search function or weather forecast.
Previous slide
Step 1 of 7

Press Settings.

Step 2 of 7

Press Privacy.

Step 3 of 7

Press Location Services.

Step 4 of 7

Press the indicator next to "Location Services" to turn the function on or off.

Step 5 of 7

Press the required app.

Step 6 of 7

Press the required setting to turn the function on or off.

Step 7 of 7

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

Yes No
Solution 2 of 5: Mobile data usage for applications is turned on
You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.
Previous slide
Step 1 of 5

Press Settings.

Step 2 of 5

Press Mobile Data.

Step 3 of 5

Press the indicator next to "Mobile Data" to turn the function on or off.

Step 4 of 5

Press the indicator next to the required application to turn the function on or off.

Step 5 of 5

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

Yes No
Solution 3 of 5: Automatic mobile data usage is turned on
You can set your phone to use mobile data automatically when the connection to the Wi-Fi network is weak. To turn Wi-Fi Assist on or off, you need to turn on mobile data .
Previous slide
Step 1 of 4

Press Settings.

Step 2 of 4

Press Mobile Data.

Step 3 of 4

Press the indicator next to "Wi-Fi Assist" to turn the function on or off.

Step 4 of 4

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

Yes No
Solution 4 of 5: Automatic update of apps via mobile network is turned on
You can select whether your apps should be updated to the newest version automatically or manually. See how to install an app .
Previous slide
Step 1 of 5

Press Settings.

Step 2 of 5

Press iTunes & App Store.

Step 3 of 5

Press the indicator next to "Updates" to turn the function on or off.

Step 4 of 5

Press the indicator next to "Use Mobile Data" to turn the function on or off.

Step 5 of 5

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

Yes No
Solution 5 of 5: Notifications are turned on
You can set your phone to display notifications about missed calls, new messages and appointments in the status bar at the top of the screen.
Previous slide
Step 1 of 16

Press Settings.

Step 2 of 16

Press Notifications.

Step 3 of 16

Press Show Previews.

Step 4 of 16

To select notification preview on the lock screen, press Always.

Step 5 of 16

To select notification preview only when your phone is unlocked, press When Unlocked.

Step 6 of 16

To turn off notification preview, press Never.

Step 7 of 16

Press arrow left.

Step 8 of 16

Press the required application.

Step 9 of 16

Press the indicator next to "Allow Notifications" to turn notifications for the selected application on or off.

Step 10 of 16

This function enables you to select whether notifications should be grouped or be displayed individually.

Press Notification Grouping.

Step 11 of 16

This function enables you to select whether notifications should be grouped or be displayed individually.

Press the required setting.

Step 12 of 16

This function enables you to select whether notifications should be grouped or be displayed individually.

Press arrow left.

Step 13 of 16

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Step 14 of 16

Slide your finger downwards starting from the top of the screen.

Step 15 of 16

Press the required notification and follow the instructions on the screen to use the selected function.

Step 16 of 16

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

Yes No
Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 28/3/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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