{"solutions":[{"name":"GPS position usage for applications is turned on","description":"If GPS position usage for applications is turned on, your phone will use mobile data when an application uses GPS to determine your position and is not connected to a Wi-Fi-network.","guide":{"blocks":[{"title":"Find "Location Services"","steps":[{"note":null,"overlay":null,"text":"Press Settings
."},{"note":null,"overlay":null,"text":"Press Privacy
."},{"note":null,"overlay":null,"text":"Press Location Services
."}],"content":"
- Press Settings.
- Press Privacy.
- Press Location Services.
- Press the indicator next to "Location Services" to turn the function on or off.
- Press the required app.
- Press the required setting to turn the function on or off.
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.
- Press Settings.
- Press Mobile Data.
- Press the indicator next to "Mobile Data" to turn the function on or off.
- Press the indicator next to the required application to turn the function on or off.
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.
- Press Settings.
- Press Mobile Data.
- Press the indicator next to "Wi-Fi Assist" to turn the function on or off.
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.
- Press Settings.
- Press iTunes & App Store.
- Press the indicator next to "Updates" to turn the function on or off.
- Press the indicator next to "Use Mobile Data" to turn the function on or off.
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.
- Press Settings.
- Press Notifications.
- Press Show Previews.
- To select notification preview on the lock screen, press Always.
- To select notification preview only when your phone is unlocked, press When Unlocked.
- To turn off notification preview, press Never.
- Press arrow left.
- Press the required application.
- Press the indicator next to "Allow Notifications" to turn notifications for the selected application on or off.
- Press Notification Grouping.
- Press the required setting.
- Press arrow left.
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.
- Slide your finger downwards starting from the top of the screen.
- Press the required notification and follow the instructions on the screen to use the selected function.
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.
My phone uses a large amount of mobile data
If your phone uses a large amount of mobile data, there may be several causes of the problem.
Solution 1 of 5: GPS position usage for applications is turned on
Your phone can determine your geographical position using GPS (Global Positioning System). The information about your location can be used by a number of applications on your phone such as navigation, the search function or weather forecast.
Solution 2 of 5: Mobile data usage for applications is turned on
You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.
Solution 3 of 5: Automatic mobile data usage is turned on
You can set your phone to use mobile data automatically when the connection to the Wi-Fi network is weak. To turn Wi-Fi Assist on or off, you need to turn on mobile data
.
Solution 4 of 5: Automatic update of apps via mobile network is turned on
You can select whether your apps should be updated to the newest version automatically or manually. See how to install an app
.
Solution 5 of 5: Notifications are turned on
You can set your phone to display notifications about missed calls, new messages and appointments in the status bar at the top of the screen.
Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page
for more help.
We are pleased that the problem was solved.
Last updated: 28/3/2019

Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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