{"solutions":[{"name":"There's an error at the receiving end","description":"If you have problems sending text messages to a specific number, the error may be at the receiving end.","guide":null,"content":"Try sending a text message to another number."},{"name":"The text message isn't written correctly","description":"To send a text message, it needs to be written and sent correctly.","guide":{"blocks":[{"title":"Create new text message","steps":[{"note":null,"overlay":null,"text":"Press the message icon."},{"note":null,"overlay":null,"text":"Press the new message icon."}],"content":"
  • Press the message icon.
  • Press the new message icon.
","info":""},{"title":"Select recipient","steps":[{"note":null,"overlay":null,"text":"Press To and key in the first letters of the recipient's name."},{"note":null,"overlay":null,"text":"Press the required contact."}],"content":"
  • Press To and key in the first letters of the recipient's name.
  • Press the required contact.
","info":""},{"title":"Write text","steps":[{"note":null,"overlay":null,"text":"Press the text input field and write the text for your text message."}],"content":"
  • Press the text input field and write the text for your text message.
","info":""},{"title":"Send text message","steps":[{"note":null,"overlay":null,"text":"Press the send icon."}],"content":"
  • Press the send icon.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"
  • Slide your finger upwards starting from the bottom of the screen to return to the home screen.
","info":""}],"name":"Writing and sending text messages","description":"A text message is a message that can be sent to other mobile phones.","id":59,"deviceId":13655},"content":"See how to write and send a text message."}],"intro":{"relatedProblemPath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/apple/iphone-xs-max-ios-12-0#calls--contacts--messaging/troubleshooting/it-s-not-possible-to-make-voice-calls","relatedProblemId":8,"condition":"Can you make a voice call?","question":"It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive text messages."},"name":"It's not possible to send and receive text messages","description":"If you can't send and receive text messages, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":13}

It's not possible to send and receive text messages

If you can't send and receive text messages, there may be several causes of the problem.

It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive text messages.

Can you make a voice call?

Yes No

We found 2 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 2: There's an error at the receiving end
If you have problems sending text messages to a specific number, the error may be at the receiving end.
Try sending a text message to another number.
Previous slide
Solution 2 of 2: The text message isn't written correctly
A text message is a message that can be sent to other mobile phones.
Previous slide
Step 1 of 7

Press the message icon.

Step 2 of 7

Press the new message icon.

Step 3 of 7

Press To and key in the first letters of the recipient's name.

Step 4 of 7

Press the required contact.

Step 5 of 7

Press the text input field and write the text for your text message.

Step 6 of 7

Press the send icon.

Step 7 of 7

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 28/3/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Please select a reason
  • The article didn't answer my question
  • The article is missing important information
  • I didn't understand the article
  • I found the information but it didn't resolve my issue
  • Please let us know how we can make it better
0/600
Great!

Thanks for your feedback

Thanks for your feedback

We'll use your feedback to keep improving our help articles