Can't get connected

I can’t pair the app to the camera

If you can’t pair the app to the camera, follow these steps:

  1. Make sure the mobile device is near the camera.
  2. Turn mobile pairing off and on to check the WiFi hotspot is turned on and active.
  3. If the WiFi hotspot is OK, exit the 4GEE Action Cam app and restart the application.

You need a 3G or 4G signal for live streaming your videos to a video sharing platform, account management and over the air updates to the camera.

Please follow these steps to check you have a signal:

  1. Make sure the SIM card is inserted properly behind the battery within the device. If not, your device will show No SIM.
  2. Try removing the SIM card and putting it back in again. Make sure you click it in the right way. There's a picture on the rubber flap to show you how to do this correctly.
  3. If there's still no signal, insert the SIM card into your phone to check it's working properly and can also receive a 3G or 4G signal.

Make sure you have a Facebook account

If you want to live stream your videos to a video sharing platform you’ll need a Fcebook account.

Make sure you have data allowance remaining

You’ll need data to be able to get connected and stream your videos.

To check if you have data remaining:

  • On your phone, open your 4GEE Action cam app.
  • Select settings and then your account.
  • Select your data management.
  • Select the data add-on you’d like to buy – if you’re on pay as you go and you don’t have enough credit to buy the add-on you'll need to top up first.

If it's still not working, contact us on 150 from an EE phone or 0845 4123 662.

Last updated: 29/1/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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