Getting your SD card to work

Remember to format your card on your PC to FAT32 before you use it. The exFAT format isn't supported.

The micro SD card supports up to VHS-I 64GB on the FAT32 format.

If your device can't identify the SD card, a question mark will appear next to the SD card symbol. Here's what you can do troubleshoot:

  1. Check your device can read the SD card - use the app to check.
  2. Remove the SD card and put it in another device to make sure the SD card is working properly.
  3. Re-format the SD card into FAT32 and try the card again. You can format it in the app by going to Settings > Camera > Format Storage.
  4. You can format the SD card on your PC if your camera is failing to detect it.
Last updated: 29/1/2019
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