Bright Box 1 lights explained

If you've got a Brightbox 1 below is a guide to what the lights mean:

Broadband light is off

Your Bright Box can't detect a broadband signal.
 

  • check your cable set up 
  • check your filter set up and internal wiring 
  • turn it off and back on again - if you've not restarted your router yet, turn it off and back on again
  • new to EE broadband? check your service is active by logging in to
  • if you've used your Bright Box with our Fibre Broadband service, try switching settings to ADSL


Broadband light flashing quickly green

Your Bright Box is connecting to broadband.
 

If the light flashes quickly for more than a minute check our filters and extension cable guide.


Broadband light flashing slowly green

Your Bright Box is unable to connect to the Internet.
 



  • new to EE Home Broadband or recently moved house? - check your service is active by logging in to your account and opening Track your orders
  • turn it off and back on again - if you've not restarted your router yet, turn it off and back on again
  • temporary outage - if your connection has worked before, there may be an issue. After 30 minutes, try turning your router off and back on again
  • refresh your username and password - see our guide to fixing username and password problems 
     

Broadband light solid green

Your Bright Box is connected to the internet.
 

If your connection has worked before, turning everything off and back on again really does fix most connection problems.

  1. Push the ON/OFF switch on the back of your Bright Box.
  2. Shut down your computer (or device).
  3. Wait about 30 seconds, then turn everything back on.
  4. After a few minutes, check your connection again by going to a web page, e.g. ee.co.uk.
  5. If it's the first time you've set up your broadband you'll be asked to choose if you'd like to download parental controls - pick an option and we'll set up your router so you can view web pages.
Last updated: 27/2/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Please select a reason
  • The article didn't answer my question
  • The article is missing important information
  • I didn't understand the article
  • I found the information but it didn't resolve my issue
  • Please let us know how we can make it better
0/600
Great!

Thanks for your feedback

Thanks for your feedback

We'll use your feedback to keep improving our help articles