Change wireless channel

Your neighbour's WiFi, computers, microwave ovens, baby monitors and all your lovely gizmos give off signals that can affect your wireless connection. Not good. Changing the channel or frequency on your Bright Box 2 can help fix the problem. There's a few solutions you can try:

Swap to 5GHz

Your Bright Box 2 supports both 5GHz and 2.4GHz wireless - sometimes called dual-band. 5GHz is (generally) less crowded, so you'll get less interference from other devices.

Swapping is easy - simply connect to the wireless network starting 5GHz-EE...

If you can't see the 5GHz-EE... network, try moving closer to your router, or consider upgrading your wireless device.

Intelligent wireless

When you turn on your Bright Box 2, it looks for and uses the best WiFi channel it can find. This helps reduce problems caused by interference, giving you the best wireless connection.

You can also re-check by pressing the Intelligent Wireless button. You'll find this on the top of your Bright Box 2.

Change your channel from the admin pages

You can also change your wireless channel from your Bright Box 2 admin pages. To do this:

  1. From a computer connected to your Bright Box, go to (opens in a new tab or window)

  2. The router's LOGIN SCREEN will open

  3. Enter the username and password for the admin pages
    - The username is admin (all lower case)
    - The password can be found on a sticker on the bottom of your router

  4. Select LOGIN

  5. The STATUS page will open

  6. Select BASIC from the menu

  7. Select Wireless Settings 

  8. The WIRELESS SETTINGS page will open

  9. From here, you can change the channel for your 2.4GHz and 5GHz wireless networks

2.4GHz network

Wireless network name starting EE-.....? - Follow these steps:

  1. In the Channel menu, select a number from 1 - 11 - you can choose 12 or 13, however some wireless devices don't like these channels


  3. Your settings will be applied

  4. You'll be taken back to the WIRELESS SETTINGS page.
  5. You may need to re-connect to your Bright Box 2 after making the change.

5GHz network

Wireless network name starting 5GHz-EE-.....? - Follow these steps:

  1. Select a new channel from the Channel menu


  3. Your settings will be applied

  4. You'll be redirected back to the WIRELESS SETTINGS page
  5. You may need to re-connect to your Bright Box 2 after making the change

Last updated: 7/2/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
  • Please select a reason
  • The article didn't answer my question
  • The article is missing important information
  • I didn't understand the article
  • I found the information but it didn't resolve my issue
  • Please let us know how we can make it better

Thanks for your feedback

Thanks for your feedback

We'll use your feedback to keep improving our help articles