Update broadband username and password

Internet light flashing amber? Stuck on the NEARLY THERE page? Try updating your broadband username and password to get you back online.

You can do this from a computer connected to your Bright Box 2:

  1. Go to

  2. The router's login screen will open

  3. Enter the username and password for the router's admin pages
    - The username is admin (all lower case)
    - The password can be found on a sticker on the bottom of your router

  4. Click LOGIN

  5. The STATUS page will open

  6. Select BASIC from the menu

  7. Check the Broadband type is correct, e.g. Fibre in the example below 
  8. You can use the Migration Wizard in the left menu if it's not correct to change your settings to standard broadband or fibre broadband
  9. In the Broadband Username field, enter your broadband username – use lower case, and remember to add @fs at the end
  10. In the Broadband Password field, enter the broadband password - this is case sensitive so Password isn't the same as PaSsWoRd


  12. Your changes will be applied

  13. You'll be taken back to the BROADBAND SETTINGS page
  14. Select STATUS from the menu - the Broadband State and Internet State will change to Connected
  15. Your router is now connected to the internet

Last updated: 6/2/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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