Problems connecting

Check your connection

If you're having trouble connecting, check the signal indicator.

The light should be showing light blue to indicate a 3G plus or 4G connection or dark blue to indicate a 3G connection. If you have a green light for a 2G connection, you won't be able to use Car WiFi.

You can use our coverage checker to see the network that's available for the area you're in.

The device automatically disconnects from the network if no data is transferred within ten minutes.

Data usage

If you still can't connect, make sure that you have enough data. You can easily find out how much data you have left remaining and if you need to buy more through My EE or by going to add-on.ee.co.uk when connected to your Car WiFi.

Find out more about your data usage by using My EE.

If you've run out of data, you can buy more - learn how by following these links for pay as you go customers or pay monthly customers.

You can also use Connection Manager to view your connection and how many devices are using WiFi.

You are also able to launch a pop-up on a connected device by typing add-on.ee.co.uk if you have run out of data.

If you don't need to connect to the network, we recommend removing the Car WiFi device to reduce your data use.

Last updated: 30/1/2019
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