Forgotten PIN code

Find out what to do if you have forgotten your PIN code.

If you have forgotten your device's PIN code, the device can no longer be unlocked. You will need to perform a master reset to regain access to the device.

For security reasons, any information stored on the device that has not been backed up elsewhere will be lost. Information saved to the SD card such as photos, music and videos will be safe unless the SD card has been encrypted.

Last updated: 28/12/2018
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Please select a reason
  • The article didn't answer my question
  • The article is missing important information
  • I didn't understand the article
  • I found the information but it didn't resolve my issue
  • Please let us know how we can make it better
0/600
Great!

Thanks for your feedback

Thanks for your feedback

We'll use your feedback to keep improving our help articles