Check your connection

If you're having trouble connecting, check the screen icons.

These will show which sort of connection you have: 4G, 3G+, 3G or 2G. You'll need 4G, 3G plus or 3G to be on the internet.

You can use our coverage checker to see the network that's available for the area you're in.

Last updated: 24/1/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
  • Please select a reason
  • The article didn't answer my question
  • The article is missing important information
  • I didn't understand the article
  • I found the information but it didn't resolve my issue
  • Please let us know how we can make it better

Thanks for your feedback

Thanks for your feedback

We'll use your feedback to keep improving our help articles