Setting up your router

Need help setting up your Livebox? This guide shows you how.

  1. If required, disconnect any old broadband equipment (i.e. a router or modem) from your phone line
  2. You can leave your broadband filters connected
  3. Connect the power cable to the Livebox

    connect the power adaptor to the Livebox

  4. Plug the power socket into the mains

    connect the power adaptor to the Livebox

  5. Connect the broadband cable to the broadband socket on the Livebox - that's the one directly next to the power socket

    connect the broadband cable to the Livebox

  6. Fit one of your new broadband filters to your phone socket
  7. We suggest using your main telephone socket for a better broadband speed, avoid using an extension line or socket.
  8. Connect the broadband cable into the broadband filter

    connect the filter to your BT socket

  9. You'll also need to plug each piece of telephone equipment connected to your line into a broadband filter. This includes sockets for:
    • Telephones
    • TV services e.g. Sky
    • Answer phones
    • Faxes
    • Alarm systems - you might need to talk to an alarm engineer about this

It'll take a couple of minutes for your Livebox to start up. Probably just enough time to make yourself a cuppa.

Connect computer to Livebox

Ideally, connect your computer to your Livebox using a wired connection. You can always set up a wireless connection later.

  1. Plug one end of your Ethernet cable into either the red or yellow Ethernet socket on the side of your Livebox

    Ethernet cable connected to Livebox

  2. Plug the other end into the Ethernet socket on your computer
Last updated: 14/2/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
  • Please select a reason
  • The article didn't answer my question
  • The article is missing important information
  • I didn't understand the article
  • I found the information but it didn't resolve my issue
  • Please let us know how we can make it better

Thanks for your feedback

Thanks for your feedback

We'll use your feedback to keep improving our help articles