Update your broadband username and password

  1. Go to 192.168.1.1

    enter 192.168.1.1 into the address bar, and click Go

  2. The Livebox Homepage will open
  3. Click on Access to the configuration pages

    click access to the configuration pages

  4. Enter the Livebox username and password

    enter the username admin, and the password admin

  5. This is different to your internet access password

    - The username is: admin
    - The password is: admin

  6. The My services page will open

    My services page

  7. Click on My services then click on Internet

    click Internet

  8. Enter your broadband username and password
  9. Click on Validate

    click Validate

  10. The Configuration successful screen will be displayed

    Configuration successful

  11. After about 30 seconds, you'll be taken to the Internet page - if not refresh your browser
  12. Your Livebox will connect to the internet

Check your connection

Why not check your connection's working by going to the ee.co.uk website?

Last updated: 14/2/2019
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Connect using an Ethernet cable