Perform a master reset

Find out how to perform a master reset on your device.

Warning: This will delete all media and data and reset all settings from your phone memory. Make sure to back up any music, photos etc. before continuing.

  1. From the home screen, tap the Apps icon.
  2. Scroll to and tap Settings.
  3. Scroll to and tap Backup & reset.
  4. Tap Factory data reset.
  5. Tap RESET PHONE.
  6. Tap ERASE EVERYTHING.

The device will restart and be restored to factory settings.

Last updated: 9/1/2019
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