- No light - The power is off or the lights have been turned off using the EE app.
Check the hub is plugged in, switched on and that its lights haven’t been turned off in the EE app. - Blue - Your hub is connected to your broadband and working.If you can’t get online, it might be your device. Try switching it off and on.
- Flashing purple - Your hub is working but the ethernet cable isn’t connected.Check if the broadband cable (grey ends) is plugged in correctly. If you’re using a filter, check that’s plugged in correctly too.
- Green - Your hub is starting up.Wait for at least 3 minutes for it to turn blue. If it stays green, turn your hub off and on again. If the light still doesn’t turn blue, use a paper clip to press your hub’s factory reset button.
- Orange - Your hub is working but isn’t connected to the internet.Try restarting your hub or check your broadband line activation date. If it’s still not working, get in touch.
- Red - There’s a problem somewhere.Turn your hub off and on again and if the light still doesn’t turn blue, use a paper clip to press your hub’s factory reset button.
- Flashing orange - Your hub is connecting.Give it at least three minutes to connect. The light will turn blue when your hub is ready.
- Flashing blue - WPS is active.
When the WPS button is pressed, the light on your hub will flash blue. This means it's waiting for you to press the WPS button on your computer or device that you want to connect. If it’s flashing red, it didn’t connect – give it a couple of minutes and try again.