Perform a master reset

Find out how to perform a master reset of your device.

Perform master reset via hardware:

  1. Remove the battery cover to uncover the Reset button.
  2. Using a paperclip or pen, press and hold the Reset button for approxamately 5 seconds.
  3. The device will restart automatically.

Perform master reset via software:

  1. Connect the device to your laptop or computer via USB cable or Wi-Fi connection.
  2. Launch a web browser and in the address bar, enter, then click the arrow icon or press Enter.
  3. From the home page, click Settings.
  4. Enter the required username and password, then click Log In.
    Note: The default username and password is admin.
  5. Click the System dropdown.
  6. Click Restore Defaults.
  7. Click Restore.
  8. Click OK to confirm.

Note: Performing master reset will delete all personal configuration settings and will also restore the web-based management settings to their default values.

The factory default settings have been restored.

Last updated: 14/9/2018
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
  • Please select a reason
  • The article didn't answer my question
  • The article is missing important information
  • I didn't understand the article
  • I found the information but it didn't resolve my issue
  • Please let us know how we can make it better

Thanks for your feedback

Thanks for your feedback

We'll use your feedback to keep improving our help articles