{"solutions":[{"name":"Data roaming is turned off","description":"To send and receive picture messages when abroad, data roaming needs to be turned on.","guide":{"blocks":[{"title":"Find "Mobile network"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Wireless & networks."},{"note":null,"overlay":null,"text":"Press Mobile network."}],"content":"
  • Press Settings.
  • Press Wireless & networks.
  • Press Mobile network.
","info":""},{"title":"Turn data roaming on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Data roaming" to turn the function on or off."},{"note":null,"overlay":null,"text":"If you turn on the function, press OK."}],"content":"
  • Press the indicator next to "Data roaming" to turn the function on or off.
  • If you turn on the function, press OK.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning data roaming on or off","description":"You can limit your data usage when abroad by turning off data roaming. You'll then not be able to access the internet using the mobile network when abroad. You can still use Wi-Fi even though data roaming is turned off.","id":106,"deviceId":14156},"content":"Turn on data roaming."},{"name":"There's an error at the receiving end","description":"If you're having problems sending picture messages to a specific number, the error might be at the receiving end.","guide":null,"content":"Try sending a picture message to another number."},{"name":"Your phone hasn't been correctly set up for picture messaging","description":"To send and receive picture messages, your phone needs to be correctly set up for picture messaging.","guide":{"blocks":[{"title":"Find "Access Point Names"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Wireless & networks."},{"note":null,"overlay":null,"text":"Press Mobile network."},{"note":null,"overlay":null,"text":"Press Access Point Names."}],"content":"
  • Press Settings.
  • Press Wireless & networks.
  • Press Mobile network.
  • Press Access Point Names.
","info":""},{"title":"Create new data connection","steps":[{"note":null,"overlay":null,"text":"Press the menu icon."},{"note":null,"overlay":null,"text":"Press New APN."}],"content":"
  • Press the menu icon.
  • Press New APN.
","info":""},{"title":"Enter a name for the connection","steps":[{"note":null,"overlay":null,"text":"Press Name."},{"note":null,"overlay":{"top":1893,"left":547,"text":"EE MMS","position":0},"text":"Key in EE MMS and press OK."}],"content":"
  • Press Name.
  • Key in EE MMS and press OK.
","info":""},{"title":"Enter APN","steps":[{"note":null,"overlay":null,"text":"Press APN."},{"note":null,"overlay":{"top":1883,"left":532,"text":"eezone","position":0},"text":"Key in eezone and press OK."}],"content":"
  • Press APN.
  • Key in eezone and press OK.
","info":""},{"title":"Enter username","steps":[{"note":null,"overlay":null,"text":"Press Username."},{"note":null,"overlay":{"top":1888,"left":542,"text":"eesecure","position":0},"text":"Key in eesecure and press OK."}],"content":"
  • Press Username.
  • Key in eesecure and press OK.
","info":""},{"title":"Enter password","steps":[{"note":null,"overlay":null,"text":"Press Password."},{"note":null,"overlay":{"top":1883,"left":542,"text":"secure","position":0},"text":"Key in secure and press OK."}],"content":"
  • Press Password.
  • Key in secure and press OK.
","info":""},{"title":"Enter IP address","steps":[{"note":null,"overlay":null,"text":"Press MMS proxy."},{"note":null,"overlay":{"top":1883,"left":537,"text":"149.254.201.135","position":0},"text":"Key in 149.254.201.135 and press OK."}],"content":"
  • Press MMS proxy.
  • Key in 149.254.201.135 and press OK.
","info":""},{"title":"Enter port number","steps":[{"note":null,"overlay":null,"text":"Press MMS port."},{"note":null,"overlay":{"top":1873,"left":547,"text":"8080","position":0},"text":"Key in 8080 and press OK."}],"content":"
  • Press MMS port.
  • Key in 8080 and press OK.
","info":""},{"title":"Enter country code","steps":[{"note":null,"overlay":null,"text":"Press MCC."},{"note":null,"overlay":{"top":1888,"left":512,"text":"234","position":0},"text":"Key in 234 and press OK."}],"content":"
  • Press MCC.
  • Key in 234 and press OK.
","info":""},{"title":"Enter network code","steps":[{"note":null,"overlay":null,"text":"Press MNC."},{"note":null,"overlay":{"top":1893,"left":517,"text":"33","position":0},"text":"Key in 33 and press OK."}],"content":"
  • Press MNC.
  • Key in 33 and press OK.
","info":""},{"title":"Select authentication type","steps":[{"note":null,"overlay":null,"text":"Press Authentication type."},{"note":null,"overlay":null,"text":"Press PAP."}],"content":"
  • Press Authentication type.
  • Press PAP.
","info":""},{"title":"Enter APN type","steps":[{"note":null,"overlay":null,"text":"Press APN type."},{"note":null,"overlay":{"top":1869,"left":537,"text":"mms","position":0},"text":"Key in mms and press OK."}],"content":"
  • Press APN type.
  • Key in mms and press OK.
","info":""},{"title":"Save data connection","steps":[{"note":null,"overlay":null,"text":"Press the confirm icon."}],"content":"
  • Press the confirm icon.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Setting up your phone for picture messaging","description":"A picture message is a message which can contain pictures and other media files and can be sent to other mobile phones. You can send and receive picture messages as soon as you've inserted your SIM. If this isn't the case, you can set up your phone for picture messaging manually.","id":61,"deviceId":14156},"content":"Set up your phone for picture messaging."},{"name":"The picture message isn't written correctly","description":"To send a picture message, it needs to be written and sent correctly.","guide":{"blocks":[{"title":"Create new picture message","steps":[{"note":null,"overlay":null,"text":"Press the message icon."},{"note":null,"overlay":null,"text":"Press the new message icon."}],"content":"
  • Press the message icon.
  • Press the new message icon.
","info":""},{"title":"Select recipient","steps":[{"note":null,"overlay":null,"text":"Press To and key in the first letters of the recipient's name."},{"note":null,"overlay":null,"text":"Press the required contact."}],"content":"
  • Press To and key in the first letters of the recipient's name.
  • Press the required contact.
","info":""},{"title":"Write text","steps":[{"note":null,"overlay":null,"text":"Press the text input field and write the text for your picture message."}],"content":"
  • Press the text input field and write the text for your picture message.
","info":""},{"title":"Insert picture","steps":[{"note":null,"overlay":null,"text":"Press the attachment icon."},{"note":null,"overlay":null,"text":"Press the gallery icon."},{"note":null,"overlay":null,"text":"Press Gallery and go to the required folder."},{"note":null,"overlay":null,"text":"Press the required picture."}],"content":"
  • Press the attachment icon.
  • Press the gallery icon.
  • Press Gallery and go to the required folder.
  • Press the required picture.
","info":""},{"title":"Send picture message","steps":[{"note":null,"overlay":null,"text":"Press the send icon when you've finished your picture message."}],"content":"
  • Press the send icon when you've finished your picture message.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Writing and sending picture messages","description":"A picture message is a message which can contain pictures and other media files and can be sent to other mobile phones. If you can't send and receive picture messages as soon as you've inserted your SIM, you need to set up your phone for picture messaging.","id":62,"deviceId":14156},"content":"See how to write and send a picture message."},{"name":"Mobile data is turned off","description":"To send and receive picture messages, mobile data needs to be turned on.","guide":{"blocks":[{"title":"Turn mobile data on or off","steps":[{"note":null,"overlay":null,"text":"Slide two fingers downwards starting from the top of the screen"},{"note":null,"overlay":null,"text":"Press Mobile data to turn the function on or off."}],"content":"
  • Slide two fingers downwards starting from the top of the screen
  • Press Mobile data to turn the function on or off.
","info":""},{"title":"Turn use of mobile data for applications on or off","steps":[{"note":null,"overlay":null,"text":"Press the settings icon."},{"note":null,"overlay":null,"text":"Press Wireless & networks."},{"note":null,"overlay":null,"text":"Press Data usage."},{"note":null,"overlay":null,"text":"Press Network access."},{"note":null,"overlay":null,"text":"Press the field next to the application name in the "Mobile data" column to turn the function on or off."}],"content":"
  • Press the settings icon.
  • Press Wireless & networks.
  • Press Data usage.
  • Press Network access.
  • Press the field next to the application name in the "Mobile data" column to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning mobile data on or off","description":"You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.","id":105,"deviceId":14156},"content":"Turn on mobile data."}],"intro":{"relatedProblemPath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/huawei/mate-20-pro#calls--contacts--messaging/troubleshooting/it-s-not-possible-to-make-voice-calls","relatedProblemId":8,"condition":"Can you make a voice call?","question":"It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages."},"name":"It's not possible to send and receive picture messages","description":"If you can't send and receive picture messages, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":14}

It's not possible to send and receive picture messages

If you can't send and receive picture messages, there may be several causes of the problem.

It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

Can you make a voice call?

Yes No

We found 5 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 5: Data roaming is turned off
You can limit your data usage when abroad by turning off data roaming. You'll then not be able to access the internet using the mobile network when abroad. You can still use Wi-Fi even though data roaming is turned off.
Previous slide
Step 1 of 6

Press Settings.

Step 2 of 6

Press Wireless & networks.

Step 3 of 6

Press Mobile network.

Step 4 of 6

Press the indicator next to "Data roaming" to turn the function on or off.

Step 5 of 6

If you turn on the function, press OK.

Step 6 of 6

Press the Home key to return to the home screen.

Solution 2 of 5: There's an error at the receiving end
If you're having problems sending picture messages to a specific number, the error might be at the receiving end.
Try sending a picture message to another number.
Previous slide
Solution 3 of 5: Your phone hasn't been correctly set up for picture messaging
A picture message is a message which can contain pictures and other media files and can be sent to other mobile phones. You can send and receive picture messages as soon as you've inserted your SIM. If this isn't the case, you can set up your phone for picture messaging manually.
Previous slide
Step 1 of 28

Press Settings.

Step 2 of 28

Press Wireless & networks.

Step 3 of 28

Press Mobile network.

Step 4 of 28

Press Access Point Names.

Step 5 of 28

Press the menu icon.

Step 6 of 28

Press New APN.

Step 7 of 28

Press Name.

Step 8 of 28

Key in EE MMS and press OK.

Step 9 of 28

Press APN.

eezone
Step 10 of 28

Key in eezone and press OK.

Step 11 of 28

Press Username.

eesecure
Step 12 of 28

Key in eesecure and press OK.

Step 13 of 28

Press Password.

secure
Step 14 of 28

Key in secure and press OK.

Step 15 of 28

Press MMS proxy.

149.254.201.135
Step 16 of 28

Key in 149.254.201.135 and press OK.

Step 17 of 28

Press MMS port.

8080
Step 18 of 28

Key in 8080 and press OK.

Step 19 of 28

Press MCC.

234
Step 20 of 28

Key in 234 and press OK.

Step 21 of 28

Press MNC.

33
Step 22 of 28

Key in 33 and press OK.

Step 23 of 28

Press Authentication type.

Step 24 of 28

Press PAP.

Step 25 of 28

Press APN type.

mms
Step 26 of 28

Key in mms and press OK.

Step 27 of 28

Press the confirm icon.

Step 28 of 28

Press the Home key to return to the home screen.

Solution 4 of 5: The picture message isn't written correctly
A picture message is a message which can contain pictures and other media files and can be sent to other mobile phones. If you can't send and receive picture messages as soon as you've inserted your SIM, you need to set up your phone for picture messaging.
Previous slide
Step 1 of 11

Press the message icon.

Step 2 of 11

Press the new message icon.

Step 3 of 11

Press To and key in the first letters of the recipient's name.

Step 4 of 11

Press the required contact.

Step 5 of 11

Press the text input field and write the text for your picture message.

Step 6 of 11

Press the attachment icon.

Step 7 of 11

Press the gallery icon.

Step 8 of 11

Press Gallery and go to the required folder.

Step 9 of 11

Press the required picture.

Step 10 of 11

Press the send icon when you've finished your picture message.

Step 11 of 11

Press the Home key to return to the home screen.

Solution 5 of 5: Mobile data is turned off
You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.
Previous slide
Step 1 of 8

Slide two fingers downwards starting from the top of the screen

Step 2 of 8

Press Mobile data to turn the function on or off.

Step 3 of 8

Press the settings icon.

Step 4 of 8

Press Wireless & networks.

Step 5 of 8

Press Data usage.

Step 6 of 8

Press Network access.

Step 7 of 8

Press the field next to the application name in the "Mobile data" column to turn the function on or off.

Step 8 of 8

Press the Home key to return to the home screen.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 8/4/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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