{"solutions":[{"name":"Mobile data usage for applications is turned on","description":"If mobile data usage for applications is turned on, the applications will use mobile data when your phone is not connected to a Wi-Fi network.","guide":{"blocks":[{"title":"Turn mobile data on or off","steps":[{"note":null,"overlay":null,"text":"Slide two fingers downwards starting from the top of the screen"},{"note":null,"overlay":null,"text":"Press Mobile data to turn the function on or off."}],"content":"
  • Slide two fingers downwards starting from the top of the screen
  • Press Mobile data to turn the function on or off.
","info":""},{"title":"Turn use of mobile data for applications on or off","steps":[{"note":null,"overlay":null,"text":"Press the settings icon ."},{"note":null,"overlay":null,"text":"Press Wireless & networks ."},{"note":null,"overlay":null,"text":"Press Data usage ."},{"note":null,"overlay":null,"text":"Press Network access ."},{"note":null,"overlay":null,"text":"Press the field next to the application name in the "Mobile data" column to turn the function on or off."}],"content":"
  • Press the settings icon.
  • Press Wireless & networks.
  • Press Data usage.
  • Press Network access.
  • Press the field next to the application name in the "Mobile data" column to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning mobile data on or off","description":"You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.","id":105,"deviceId":14156},"content":"Turn off mobile data usage for applications ."},{"name":"Automatic mobile data usage is turned on","description":"If automatic mobile data usage is turned on, your phone will use mobile data when the connection to the Wi-Fi network is poor.","guide":{"blocks":[{"title":"Find "Wi-Fi+"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Wireless & networks ."},{"note":null,"overlay":null,"text":"Press Wi-Fi ."},{"note":null,"overlay":null,"text":"Press the menu icon ."},{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Wi-Fi+ ."}],"content":"
  • Press Settings.
  • Press Wireless & networks.
  • Press Wi-Fi.
  • Press the menu icon.
  • Press Settings.
  • Press Wi-Fi+.
","info":""},{"title":"Turn automatic use of mobile data on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Wi-Fi+" to turn the function on or off."}],"content":"
  • Press the indicator next to "Wi-Fi+" to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning automatic use of mobile data on or off","description":"You can set your phone to use mobile data automatically when the connection to the Wi-Fi network is weak. To turn automatic use of mobile data on or off, you need to turn on mobile data .","id":196,"deviceId":14156},"content":"Turn off automatic use of mobile data ."},{"name":"Automatic update of apps via mobile network is turned on","description":"If automatic update of apps via mobile network is turned on, your phone will use mobile data.","guide":{"blocks":[{"title":"Find "Auto-update apps"","steps":[{"note":null,"overlay":null,"text":"Press Play Store ."},{"note":null,"overlay":null,"text":"Slide your finger right starting from the left side of the screen."},{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Auto-update apps ."}],"content":"
  • Press Play Store.
  • Slide your finger right starting from the left side of the screen.
  • Press Settings.
  • Press Auto-update apps.
","info":""},{"title":"Turn automatic update of apps on or off","steps":[{"note":"If you turn on automatic update of apps via mobile network, your apps are automatically updated via the mobile network when no Wi-Fi networks are within range.","overlay":null,"text":"To turn on automatic update of apps using mobile network, press Over any network ."},{"note":null,"overlay":null,"text":"To turn on automatic update of apps using Wi-Fi, press Over Wi-Fi only ."},{"note":null,"overlay":null,"text":"To turn off automatic update of apps, press Don't auto-update apps ."}],"content":"
  • To turn on automatic update of apps using mobile network, press Over any network.
  • To turn on automatic update of apps using Wi-Fi, press Over Wi-Fi only.
  • To turn off automatic update of apps, press Don't auto-update apps.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning automatic update of apps on or off","description":"You can set your phone to update apps automatically so you always have the newest versions installed.","id":139,"deviceId":14156},"content":"Turn off automatic update of apps via mobile network ."},{"name":"Notifications are turned on","description":"If notifications are turned on, your phone will use mobile data when applications send push notifications and is not connected to a Wi-Fi-network.","guide":{"blocks":[{"title":"Find "Notifications"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Notifications ."}],"content":"
  • Press Settings.
  • Press Notifications.
","info":""},{"title":"Turn notifications on or off","steps":[{"note":null,"overlay":null,"text":"Press the required app ."},{"note":null,"overlay":null,"text":"Press the indicator next to "Allow notifications" to turn the function on or off."}],"content":"
  • Press the required app.
  • Press the indicator next to "Allow notifications" to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning notifications on or off","description":"When you turn on notifications, you will be notified about various events such as new email messages, messages from social networks and calendar appointments.","id":205,"deviceId":14156},"content":"Turn notifications on or off ."}],"intro":null,"name":"My phone uses a large amount of mobile data","description":"If your phone uses a large amount of mobile data, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":38}

My phone uses a large amount of mobile data

If your phone uses a large amount of mobile data, there may be several causes of the problem.

We found 4 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 4: Mobile data usage for applications is turned on
You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.
Previous slide
Step 1 of 8

Slide two fingers downwards starting from the top of the screen

Step 2 of 8

Press Mobile data to turn the function on or off.

Step 3 of 8

Press the settings icon.

Step 4 of 8

Press Wireless & networks.

Step 5 of 8

Press Data usage.

Step 6 of 8

Press Network access.

Step 7 of 8

Press the field next to the application name in the "Mobile data" column to turn the function on or off.

Step 8 of 8

Press the Home key to return to the home screen.

Solution 2 of 4: Automatic mobile data usage is turned on
You can set your phone to use mobile data automatically when the connection to the Wi-Fi network is weak. To turn automatic use of mobile data on or off, you need to turn on mobile data .
Previous slide
Step 1 of 8

Press Settings.

Step 2 of 8

Press Wireless & networks.

Step 3 of 8

Press Wi-Fi.

Step 4 of 8

Press the menu icon.

Step 5 of 8

Press Settings.

Step 6 of 8

Press Wi-Fi+.

Step 7 of 8

Press the indicator next to "Wi-Fi+" to turn the function on or off.

Step 8 of 8

Press the Home key to return to the home screen.

Solution 3 of 4: Automatic update of apps via mobile network is turned on
You can set your phone to update apps automatically so you always have the newest versions installed.
Previous slide
Step 1 of 8

Press Play Store.

Step 2 of 8

Slide your finger right starting from the left side of the screen.

Step 3 of 8

Press Settings.

Step 4 of 8

Press Auto-update apps.

Step 5 of 8

To turn on automatic update of apps using mobile network, press Over any network.

Step 6 of 8

To turn on automatic update of apps using Wi-Fi, press Over Wi-Fi only.

Step 7 of 8

To turn off automatic update of apps, press Don't auto-update apps.

Step 8 of 8

Press the Home key to return to the home screen.

Solution 4 of 4: Notifications are turned on
When you turn on notifications, you will be notified about various events such as new email messages, messages from social networks and calendar appointments.
Previous slide
Step 1 of 5

Press Settings.

Step 2 of 5

Press Notifications.

Step 3 of 5

Press the required app.

Step 4 of 5

Press the indicator next to "Allow notifications" to turn the function on or off.

Step 5 of 5

Press the Home key to return to the home screen.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 5/4/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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