{"solutions":[{"name":"Live wallpapers are turned on","description":"If live wallpapers are turned on, the power consumption may increase.","guide":null,"content":"Turn off live wallpapers."},{"name":"Automatic app update is turned on","description":"If automatic app update is turned on, the power consumption may increase.","guide":{"blocks":[{"title":"Find "Auto-update apps"","steps":[{"note":null,"overlay":null,"text":"Press Play Store."},{"note":null,"overlay":null,"text":"Slide your finger right starting from the left side of the screen."},{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Auto-update apps."}],"content":"
  • Press Play Store.
  • Slide your finger right starting from the left side of the screen.
  • Press Settings.
  • Press Auto-update apps.
","info":""},{"title":"Turn automatic update of apps on or off","steps":[{"note":"If you turn on automatic update of apps via mobile network, your apps are automatically updated via the mobile network when no Wi-Fi networks are within range.","overlay":null,"text":"To turn on automatic update of apps using mobile network, press Over any network."},{"note":null,"overlay":null,"text":"To turn on automatic update of apps using Wi-Fi, press Over Wi-Fi only."},{"note":null,"overlay":null,"text":"To turn off automatic update of apps, press Don't auto-update apps."}],"content":"
  • To turn on automatic update of apps using mobile network, press Over any network.
  • To turn on automatic update of apps using Wi-Fi, press Over Wi-Fi only.
  • To turn off automatic update of apps, press Don't auto-update apps.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning automatic update of apps on or off","description":"You can set your phone to update apps automatically so you always have the newest versions installed.","id":139,"deviceId":14156},"content":"Turn off automatic app update."},{"name":"Automatic screen lock is turned off","description":"When the screen lock is turned on, your phone's screen light is turned off. If your phone's screen lock is turned off or is set set to turn on after a long period of time, the power consumption may increase.","guide":null,"content":"Turn on automatic screen lock."},{"name":"Automatic content synchronisation is turned on","description":"If automatic content synchronisation is turned on, the power consumption may increase.","guide":{"blocks":[{"title":"Find "Users & accounts"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Users & accounts."}],"content":"
  • Press Settings.
  • Press Users & accounts.
","info":""},{"title":"Turn automatic synchronisation of content on or off","steps":[{"note":null,"overlay":null,"text":"Press the menu icon."},{"note":null,"overlay":null,"text":"Press Auto-sync data to turn the function on or off."},{"note":null,"overlay":null,"text":"Press OK."}],"content":"
  • Press the menu icon.
  • Press Auto-sync data to turn the function on or off.
  • Press OK.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning automatic synchronisation of content on or off","description":"You can access the contents of your phone on other devices by turning on automatic content synchronisation.","id":207,"deviceId":14156},"content":"Turn off automatic content synchronisation."},{"name":"The battery is faulty","description":"If the battery is faulty, the battery life is reduced.","guide":null,"content":"Go to the manufacturer's web page to see if it's possible to change the battery."},{"name":"Bluetooth is turned on","description":"If Bluetooth is turned on on your phone, the power consumption may increase because your phone continuously searches for nearby Bluetooth devices.","guide":null,"content":"Turn off Bluetooth."},{"name":"Mobile data is turned on","description":"If mobile data is turned on, the power consumption may increase because various applications on your phone keep sending and receiving data.","guide":{"blocks":[{"title":"Turn mobile data on or off","steps":[{"note":null,"overlay":null,"text":"Slide two fingers downwards starting from the top of the screen"},{"note":null,"overlay":null,"text":"Press Mobile data to turn the function on or off."}],"content":"
  • Slide two fingers downwards starting from the top of the screen
  • Press Mobile data to turn the function on or off.
","info":""},{"title":"Turn use of mobile data for applications on or off","steps":[{"note":null,"overlay":null,"text":"Press the settings icon."},{"note":null,"overlay":null,"text":"Press Wireless & networks."},{"note":null,"overlay":null,"text":"Press Data usage."},{"note":null,"overlay":null,"text":"Press Network access."},{"note":null,"overlay":null,"text":"Press the field next to the application name in the "Mobile data" column to turn the function on or off."}],"content":"
  • Press the settings icon.
  • Press Wireless & networks.
  • Press Data usage.
  • Press Network access.
  • Press the field next to the application name in the "Mobile data" column to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning mobile data on or off","description":"You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.","id":105,"deviceId":14156},"content":"Turn off mobile data."},{"name":"NFC is turned on","description":"If NFC is turned on, the power consumption may increase.","guide":null,"content":"Turn off NFC."},{"name":"Notifications are turned on","description":"If notifications are turned on, the power consumption may increase.","guide":{"blocks":[{"title":"Find "Notifications"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Notifications."}],"content":"
  • Press Settings.
  • Press Notifications.
","info":""},{"title":"Turn notifications on or off","steps":[{"note":null,"overlay":null,"text":"Press the required app."},{"note":null,"overlay":null,"text":"Press the indicator next to "Allow notifications" to turn the function on or off."}],"content":"
  • Press the required app.
  • Press the indicator next to "Allow notifications" to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning notifications on or off","description":"When you turn on notifications, you will be notified about various events such as new email messages, messages from social networks and calendar appointments.","id":205,"deviceId":14156},"content":"Turn off notifications."},{"name":"The screen brightness is set too high","description":"If your phone's screen brightness is set too high, the power consumption may increase.","guide":null,"content":"Lower the screen brightness."},{"name":"Low Power Mode has been turned off","description":"You can reduce the power consumption by turning on Low Power Mode.","guide":{"blocks":[{"title":"Find "Battery"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Battery."}],"content":"
  • Press Settings.
  • Press Battery.
","info":""},{"title":"Extend the battery life","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to the required setting to turn on the function."}],"content":"
  • Press the indicator next to the required setting to turn on the function.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Extending the battery life","description":"Some functions on your phone use a lot of power and therefore significantly reduce the battery life. You can reduce the power consumption by turning on low power mode.","id":194,"deviceId":14156},"content":"Turn on Low Power Mode."},{"name":"Vibration is turned on","description":"If vibration is turned on on your phone, the power consumption may increase.","guide":null,"content":"Turn off vibration."},{"name":"Wi-Fi is turned on","description":"If Wi-Fi is turned on on your phone, the power consumption may increase because your phone continuously searches for available Wi-Fi networks.","guide":null,"content":"Turn off Wi-Fi."},{"name":"There are too many running applications","description":"If you've used many applications on your phone, the power consumption may increase because the applications keep running in the background.","guide":{"blocks":[{"title":"End running applications","steps":[{"note":null,"overlay":null,"text":"Press the Application key."},{"note":null,"overlay":null,"text":"To end one running application, slide upwards on the required application."},{"note":null,"overlay":null,"text":"To end all running applications, press the end all applications icon."}],"content":"
  • Press the Application key.
  • To end one running application, slide upwards on the required application.
  • To end all running applications, press the end all applications icon.
","info":""}],"name":"Ending running applications","description":"Some applications aren't ended completely when you return to the home screen. If you don't end them from the list of running applications, they keep running in the background which may slow down your phone.","id":9,"deviceId":14156},"content":"End running applications."},{"name":"GPS is turned on","description":"If GPS is turned on on your phone, the power consumption may increase.","guide":{"blocks":[{"title":"Find "Location access"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Security & privacy."},{"note":null,"overlay":null,"text":"Press Location access."}],"content":"
  • Press Settings.
  • Press Security & privacy.
  • Press Location access.
","info":""},{"title":"Turn use of GPS position on or off","steps":[{"note":"If you turn on geotagging, your phone can find your position using GPS. If you turn off the function, you can't use any GPS functions on your phone.","overlay":null,"text":"Press the indicator to turn the function on or off."}],"content":"
  • Press the indicator to turn the function on or off.
","info":""},{"title":"Select positioning method","steps":[{"note":null,"overlay":null,"text":"Press Google Location Accuracy."},{"note":null,"overlay":null,"text":"If you press the indicator next to "Improve Location Accuracy" to turn on the function, your phone can find your exact position using the GPS satellites, the mobile network and nearby Wi-Fi networks. Satellite-based GPS requires a clear view of the sky."},{"note":null,"overlay":null,"text":"If you press the indicator next to "Improve Location Accuracy" to turn off the function, your phone can find your exact position using the GPS satellites but it may take longer as there is no access to supplementary information from the mobile network or nearby Wi-Fi networks."}],"content":"
  • Press Google Location Accuracy.
  • If you press the indicator next to "Improve Location Accuracy" to turn on the function, your phone can find your exact position using the GPS satellites, the mobile network and nearby Wi-Fi networks. Satellite-based GPS requires a clear view of the sky.
  • If you press the indicator next to "Improve Location Accuracy" to turn off the function, your phone can find your exact position using the GPS satellites but it may take longer as there is no access to supplementary information from the mobile network or nearby Wi-Fi networks.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning GPS on or off","description":"Your phone can determine your geographical position using GPS (Global Positioning System). The information about your location can be used by a number of applications on your phone such as navigation, the search function or weather forecast.","id":83,"deviceId":14156},"content":"Turn off GPS."}],"intro":null,"name":"My phone's battery life is short","description":"If your phone uses too much power and the battery life is short, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":5}

My phone's battery life is short

If your phone uses too much power and the battery life is short, there may be several causes of the problem.

We found 15 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 15: Live wallpapers are turned on
If live wallpapers are turned on, the power consumption may increase.
Turn off live wallpapers.
Previous slide
Solution 2 of 15: Automatic app update is turned on
You can set your phone to update apps automatically so you always have the newest versions installed.
Previous slide
Step 1 of 8

Press Play Store.

Step 2 of 8

Slide your finger right starting from the left side of the screen.

Step 3 of 8

Press Settings.

Step 4 of 8

Press Auto-update apps.

Step 5 of 8

To turn on automatic update of apps using mobile network, press Over any network.

Step 6 of 8

To turn on automatic update of apps using Wi-Fi, press Over Wi-Fi only.

Step 7 of 8

To turn off automatic update of apps, press Don't auto-update apps.

Step 8 of 8

Press the Home key to return to the home screen.

Solution 3 of 15: Automatic screen lock is turned off
When the screen lock is turned on, your phone's screen light is turned off. If your phone's screen lock is turned off or is set set to turn on after a long period of time, the power consumption may increase.
Turn on automatic screen lock.
Previous slide
Solution 4 of 15: Automatic content synchronisation is turned on
You can access the contents of your phone on other devices by turning on automatic content synchronisation.
Previous slide
Step 1 of 6

Press Settings.

Step 2 of 6

Press Users & accounts.

Step 3 of 6

Press the menu icon.

Step 4 of 6

Press Auto-sync data to turn the function on or off.

Step 5 of 6

Press OK.

Step 6 of 6

Press the Home key to return to the home screen.

Solution 5 of 15: The battery is faulty
If the battery is faulty, the battery life is reduced.
Go to the manufacturer's web page to see if it's possible to change the battery.
Previous slide
Solution 6 of 15: Bluetooth is turned on
If Bluetooth is turned on on your phone, the power consumption may increase because your phone continuously searches for nearby Bluetooth devices.
Turn off Bluetooth.
Previous slide
Solution 7 of 15: Mobile data is turned on
You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.
Previous slide
Step 1 of 8

Slide two fingers downwards starting from the top of the screen

Step 2 of 8

Press Mobile data to turn the function on or off.

Step 3 of 8

Press the settings icon.

Step 4 of 8

Press Wireless & networks.

Step 5 of 8

Press Data usage.

Step 6 of 8

Press Network access.

Step 7 of 8

Press the field next to the application name in the "Mobile data" column to turn the function on or off.

Step 8 of 8

Press the Home key to return to the home screen.

Solution 8 of 15: NFC is turned on
If NFC is turned on, the power consumption may increase.
Turn off NFC.
Previous slide
Solution 9 of 15: Notifications are turned on
When you turn on notifications, you will be notified about various events such as new email messages, messages from social networks and calendar appointments.
Previous slide
Step 1 of 5

Press Settings.

Step 2 of 5

Press Notifications.

Step 3 of 5

Press the required app.

Step 4 of 5

Press the indicator next to "Allow notifications" to turn the function on or off.

Step 5 of 5

Press the Home key to return to the home screen.

Solution 10 of 15: The screen brightness is set too high
If your phone's screen brightness is set too high, the power consumption may increase.
Lower the screen brightness.
Previous slide
Solution 11 of 15: Low Power Mode has been turned off
Some functions on your phone use a lot of power and therefore significantly reduce the battery life. You can reduce the power consumption by turning on low power mode.
Previous slide
Step 1 of 4

Press Settings.

Step 2 of 4

Press Battery.

Step 3 of 4

Press the indicator next to the required setting to turn on the function.

Step 4 of 4

Press the Home key to return to the home screen.

Solution 12 of 15: Vibration is turned on
If vibration is turned on on your phone, the power consumption may increase.
Turn off vibration.
Previous slide
Solution 13 of 15: Wi-Fi is turned on
If Wi-Fi is turned on on your phone, the power consumption may increase because your phone continuously searches for available Wi-Fi networks.
Turn off Wi-Fi.
Previous slide
Solution 14 of 15: There are too many running applications
Some applications aren't ended completely when you return to the home screen. If you don't end them from the list of running applications, they keep running in the background which may slow down your phone.
Previous slide
Step 1 of 3

Press the Application key.

Step 2 of 3

To end one running application, slide upwards on the required application.

Step 3 of 3

To end all running applications, press the end all applications icon.

Solution 15 of 15: GPS is turned on
Your phone can determine your geographical position using GPS (Global Positioning System). The information about your location can be used by a number of applications on your phone such as navigation, the search function or weather forecast.
Previous slide
Step 1 of 8

Press Settings.

Step 2 of 8

Press Security & privacy.

Step 3 of 8

Press Location access.

Step 4 of 8

Press the indicator to turn the function on or off.

Step 5 of 8

Press Google Location Accuracy.

Step 6 of 8

If you press the indicator next to "Improve Location Accuracy" to turn on the function, your phone can find your exact position using the GPS satellites, the mobile network and nearby Wi-Fi networks. Satellite-based GPS requires a clear view of the sky.

Step 7 of 8

If you press the indicator next to "Improve Location Accuracy" to turn off the function, your phone can find your exact position using the GPS satellites but it may take longer as there is no access to supplementary information from the mobile network or nearby Wi-Fi networks.

Step 8 of 8

Press the Home key to return to the home screen.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 5/4/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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