{"solutions":[{"name":"Your voicemail hasn't been turned on","description":"To check your voicemail, your voicemail needs to be activated.","guide":null,"content":"Send a text message with the text VM ON to 150 to activate your voicemail."},{"name":"Your voicemail hasn't been set up","description":"To check your voicemail, you need to select voicemail settings.","guide":null,"content":"Call +447953222222 and follow the instructions to set up your voicemail."},{"name":"You're trying to check your voicemail from another phone than your own","description":"The default voicemail number can only be used if you're calling from your own phone.","guide":null,"content":"Call 07953222222 to check your voice messages from another phone. Please note that you need to set a PIN before you can check your voice messages from another phone."},{"name":"You're trying to check your voicemail when abroad","description":"The default voicemail number can only be used if you're calling from your own network.","guide":null,"content":"Call +447953222222 to check your voice messages when abroad. Please note that you need to set a PIN before you can check your voice messages when abroad."},{"name":"The voicemail number isn't saved on your phone","description":"To use a shortcut key to call your voicemail, the voicemail number needs to be saved on your phone.","guide":{"blocks":[{"title":"Find "Voicemail"","steps":[{"note":null,"overlay":null,"text":"Press the phone icon ."},{"note":null,"overlay":null,"text":"Press the menu icon ."},{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press More ."},{"note":null,"overlay":null,"text":"Press Voicemail ."}],"content":"

• Press the phone icon.
• Press the menu icon.
• Press Settings.
• Press More.
• Press Voicemail.

","info":""},{"title":"Save voicemail number","steps":[{"note":null,"overlay":null,"text":"Press Voicemail number ."},{"note":null,"overlay":{"top":2317,"left":602,"text":"+447953222222","position":0},"text":"Key in +447953222222 and press OK ."}],"content":"

• Press Voicemail number.
• Key in +447953222222 and press OK.

","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"

• Slide your finger upwards starting from the bottom of the screen to return to the home screen.

","info":""}],"name":"Saving voicemail number","description":"You can save your voicemail number making it easy to call and listen to your voice messages.","id":51,"deviceId":20786},"content":"Save the voicemail number ."},{"name":"The voicemail number is incorrect","description":"To check your voicemail, you need to use the correct voicemail number.","guide":null,"content":"The voicemail number is +447953222222 ."}],"intro":null,"name":"It's not possible to check my voicemail","description":"If you can't check your voicemail, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":12}