{"solutions":[{"name":"There's an error at the receiving end","description":"If you have problems sending text messages to a specific number, the error may be at the receiving end.","guide":null,"content":"Try sending a text message to another number."},{"name":"The message centre number is incorrect","description":"The message centre ensures that your text message is sent to the recipient. Consequently, the correct message centre number needs to be saved in the phone.","guide":{"blocks":[{"title":"Find "SMS centre number"","steps":[{"note":null,"overlay":null,"text":"Press the message icon ."},{"note":null,"overlay":null,"text":"Press the menu icon ."},{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Advanced ."},{"note":null,"overlay":null,"text":"Press SMS centre number ."}],"content":"

• Press the message icon.
• Press the menu icon.
• Press Settings.
• Press Advanced.
• Press SMS centre number.

","info":""},{"title":"Set the message centre number","steps":[{"note":null,"overlay":null,"text":"Press arrow right ."},{"note":null,"overlay":{"top":2306,"left":602,"text":"+447958879879","position":0},"text":"Key in +447958879879 and press OK ."}],"content":"

• Press arrow right.
• Key in +447958879879 and press OK.

","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"

• Slide your finger upwards starting from the bottom of the screen to return to the home screen.

","info":""}],"name":"Setting up your phone for text messaging","description":"A text message is a message that can be sent to other mobile phones. Your phone can send and receive text messages as soon as you've inserted your SIM. If this isn't the case, you can set up your phone for text messaging manually.","id":58,"deviceId":20786},"content":"Enter the message centre number ."},{"name":"The text message isn't written correctly","description":"To send a text message, it needs to be written and sent correctly.","guide":{"blocks":[{"title":"Create new message","steps":[{"note":null,"overlay":null,"text":"Press the message icon ."},{"note":null,"overlay":null,"text":"Press the new message icon ."}],"content":"

• Press the message icon.
• Press the new message icon.

","info":""},{"title":"Select recipient","steps":[{"note":null,"overlay":null,"text":"Press the field next to "To" and key in the first letters of the recipient's name."},{"note":null,"overlay":null,"text":"Press the required contact ."}],"content":"

• Press the field next to "To" and key in the first letters of the recipient's name.
• Press the required contact.

","info":""},{"title":"Write text","steps":[{"note":null,"overlay":null,"text":"Press the text input field and write the text for your SMS."}],"content":"

• Press the text input field and write the text for your SMS.

","info":""},{"title":"Send text message","steps":[{"note":null,"overlay":null,"text":"Press the send icon when you've finished your SMS."}],"content":"

• Press the send icon when you've finished your SMS.

","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"

• Slide your finger upwards starting from the bottom of the screen to return to the home screen.

","info":""}],"name":"Writing and sending text messages","description":"A text message is a message that can be sent to other mobile phones. If you can't send and receive text messages as soon as you've inserted your SIM, you need to set up your phone for text messaging .","id":59,"deviceId":20786},"content":"See how to write and send a text message ."}],"intro":{"relatedProblemPath":"/content/ee-web/en_GB/help/help-new/phones-and-devices/huawei/p40-pro#calls--contacts--messaging/troubleshooting/it-s-not-possible-to-make-voice-calls","relatedProblemId":8,"condition":"Can you make a voice call?","question":"It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive text messages."},"name":"It's not possible to send and receive text messages","description":"If you can't send and receive text messages, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":13}