{"solutions":[{"name":"There's an error at the receiving end","description":"If you have problems sending text messages to a specific number, the error may be at the receiving end.","guide":null,"content":"Try sending a text message to another number."},{"name":"The message centre number is incorrect","description":"The message centre ensures that your text message is sent to the recipient. Consequently, the correct message centre number needs to be saved in the phone.","guide":{"blocks":[{"title":"Find "SMS centre number"","steps":[{"note":null,"overlay":null,"text":"Press the message icon
."},{"note":null,"overlay":null,"text":"Press the menu icon
."},{"note":null,"overlay":null,"text":"Press Settings
."},{"note":null,"overlay":null,"text":"Press Advanced
."},{"note":null,"overlay":null,"text":"Press SMS centre number
."}],"content":"
- Press the message icon.
- Press the menu icon.
- Press Settings.
- Press Advanced.
- Press SMS centre number.
- Press arrow right.
- Key in +447958879879 and press OK.
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.
- Press the message icon.
- Press the new message icon.
- Press the field next to "To" and key in the first letters of the recipient's name.
- Press the required contact.
- Press the text input field and write the text for your SMS.
- Press the send icon when you've finished your SMS.
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.
It's not possible to send and receive text messages
If you can't send and receive text messages, there may be several causes of the problem.
It's important to find out if you can make a call. If you can't make a call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive text messages.
Can you make a voice call?
Solution 1 of 3: There's an error at the receiving end
If you have problems sending text messages to a specific number, the error may be at the receiving end.
Try sending a text message to another number.
Solution 2 of 3: The message centre number is incorrect
A text message is a message that can be sent to other mobile phones. Your phone can send and receive text messages as soon as you've inserted your SIM. If this isn't the case, you can set up your phone for text messaging manually.
Solution 3 of 3: The text message isn't written correctly
A text message is a message that can be sent to other mobile phones. If you can't send and receive text messages as soon as you've inserted your SIM, you need to set up your phone for text messaging
.
Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page
for more help.
We are pleased that the problem was solved.
Last updated: 28/5/2020

Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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