{"solutions":[{"name":"The password used on the other device is incorrect","description":"To use your phone as a Wi-Fi hotspot, you need to key in the password you selected when you set up your phone as a Wi-Fi hotspot on the other device.","guide":null,"content":"Check the password for the Wi-Fi hotspot on your phone and key in the correct password on the other device."},{"name":"Wi-Fi hotspot isn't used correctly","description":"To use your phone as a Wi-Fi hotspot, you need to turn on Wi-Fi hotspot and establish a connection from the other device to your phone's Wi-Fi hotspot.","guide":{"blocks":[{"title":"Find "Personal hotspot"","steps":[{"note":null,"overlay":null,"text":"Press Settings
."},{"note":null,"overlay":null,"text":"Press Mobile network
."},{"note":null,"overlay":null,"text":"Press Personal hotspot
."}],"content":"
- Press Settings.
- Press Mobile network.
- Press Personal hotspot.
- Press Device name.
- Key in the required Wi-Fi hotspot name and press OK.
- Press Password.
- Key in the required Wi-Fi hotspot password and press OK.
- Press the indicator next to "Personal hotspot" to turn on the function.
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.
- Turn on Wi-Fi on the other device.
- Find the list of available Wi-Fi networks and select your own Wi-Fi hotspot.
- Key in the password for your Wi-Fi hotspot and establish the connection.
- When the connection is established, you can access the internet from the other device.
It's not possible to use my phone as a Wi-Fi hotspot
If you can't use your phone as a Wi-Fi hotspot, there may be several causes of the problem.
It's important to find out if you can use your phone's internet connection. If you can't use your phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to use your phone as a Wi-Fi hotspot.
Can you use your phone's internet connection?
Solution 1 of 2: The password used on the other device is incorrect
To use your phone as a Wi-Fi hotspot, you need to key in the password you selected when you set up your phone as a Wi-Fi hotspot on the other device.
Check the password for the Wi-Fi hotspot on your phone and key in the correct password on the other device.
Solution 2 of 2: Wi-Fi hotspot isn't used correctly
When you use your phone as a Wi-Fi hotspot, you can share your phone's internet connection with other devices via Wi-Fi. To use your phone as a Wi-Fi hotspot, you need to set up your phone for internet
.
Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page
for more help.
We are pleased that the problem was solved.
Last updated: 28/5/2020

Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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