{"solutions":[{"name":"GPS position usage for applications is turned on","description":"If GPS position usage for applications is turned on, your phone will use mobile data when an application uses GPS to determine your position and is not connected to a Wi-Fi-network.","guide":{"blocks":[{"title":"Find "Location"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Location ."}],"content":"
  • Press Settings.
  • Press Location.
","info":""},{"title":"Turn use of GPS position on or off","steps":[{"note":"If you turn on geotagging, your phone can find your position using GPS. If you turn off the function, you can't use any GPS functions on your phone.","overlay":null,"text":"Press the indicator next to "Access my location" to turn the function on or off."}],"content":"
  • Press the indicator next to "Access my location" to turn the function on or off.
","info":""},{"title":"Turn use of GPS position for applications on or off","steps":[{"note":null,"overlay":null,"text":"Press Location ."},{"note":null,"overlay":null,"text":"Press the required app ."},{"note":null,"overlay":null,"text":"Press the required setting ."},{"note":null,"overlay":null,"text":"Press arrow left twice."}],"content":"
  • Press Location.
  • Press the required app.
  • Press the required setting.
  • Press arrow left twice.
","info":""},{"title":"Select positioning method","steps":[{"note":null,"overlay":null,"text":"Press Advanced settings ."},{"note":null,"overlay":null,"text":"Press the indicator next to "Wi-Fi scanning" to turn the function on or off. If you turn on the function, your phone can find your exact position using nearby Wi-Fi networks."},{"note":null,"overlay":null,"text":"Press the indicator next to "Bluetooth scanning" to turn the function on or off. If you turn on the function, your phone can find your exact position using nearby Bluetooth devices."}],"content":"
  • Press Advanced settings.
  • Press the indicator next to "Wi-Fi scanning" to turn the function on or off. If you turn on the function, your phone can find your exact position using nearby Wi-Fi networks.
  • Press the indicator next to "Bluetooth scanning" to turn the function on or off. If you turn on the function, your phone can find your exact position using nearby Bluetooth devices.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"
  • Slide your finger upwards starting from the bottom of the screen to return to the home screen.
","info":""}],"name":"Turning GPS on or off","description":"Your phone can determine your geographical position using GPS (Global Positioning System). The information about your location can be used by a number of applications on your phone such as navigation, the search function or weather forecast.","id":83,"deviceId":20786},"content":"Turn off GPS position usage for applications ."},{"name":"Mobile data usage for applications is turned on","description":"If mobile data usage for applications is turned on, the applications will use mobile data when your phone is not connected to a Wi-Fi network.","guide":{"blocks":[{"title":"Turn mobile data on or off","steps":[{"note":null,"overlay":null,"text":"Slide two fingers downwards starting from the top of the screen."},{"note":null,"overlay":null,"text":"Press Mobile data to turn the function on or off."}],"content":"
  • Slide two fingers downwards starting from the top of the screen.
  • Press Mobile data to turn the function on or off.
","info":""},{"title":"Turn use of mobile data for applications on or off","steps":[{"note":null,"overlay":null,"text":"Press the settings icon ."},{"note":null,"overlay":null,"text":"Press Mobile network ."},{"note":null,"overlay":null,"text":"Press Data usage ."},{"note":null,"overlay":null,"text":"Press Network access ."},{"note":null,"overlay":null,"text":"Press the field next to the application name in the "Mobile data" column to turn the function on or off."}],"content":"
  • Press the settings icon.
  • Press Mobile network.
  • Press Data usage.
  • Press Network access.
  • Press the field next to the application name in the "Mobile data" column to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"
  • Slide your finger upwards starting from the bottom of the screen to return to the home screen.
","info":""}],"name":"Turning mobile data on or off","description":"You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.","id":105,"deviceId":20786},"content":"Turn off mobile data usage for applications ."},{"name":"Automatic mobile data usage is turned on","description":"If automatic mobile data usage is turned on, your phone will use mobile data when the connection to the Wi-Fi network is poor.","guide":{"blocks":[{"title":"Find "Wi-Fi"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Wi-Fi ."}],"content":"
  • Press Settings.
  • Press Wi-Fi.
","info":""},{"title":"Turn on Wi-Fi","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Wi-Fi" to turn on the function."}],"content":"
  • Press the indicator next to "Wi-Fi" to turn on the function.
","info":""},{"title":"Turn automatic use of mobile data on or off","steps":[{"note":null,"overlay":null,"text":"Press More settings ."},{"note":null,"overlay":null,"text":"Press the indicator next to "Wi-Fi+" to turn the function on or off."}],"content":"
  • Press More settings.
  • Press the indicator next to "Wi-Fi+" to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"
  • Slide your finger upwards starting from the bottom of the screen to return to the home screen.
","info":""}],"name":"Turning automatic use of mobile data on or off","description":"You can set your phone to use mobile data automatically when the connection to the Wi-Fi network is weak. To turn automatic use of mobile data on or off, you need to turn on mobile data .","id":196,"deviceId":20786},"content":"Turn off automatic use of mobile data ."},{"name":"Notifications are turned on","description":"If notifications are turned on, your phone will use mobile data when applications send push notifications and is not connected to a Wi-Fi-network.","guide":{"blocks":[{"title":"Find "Notifications"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Notifications ."}],"content":"
  • Press Settings.
  • Press Notifications.
","info":""},{"title":"Turn notifications on or off","steps":[{"note":null,"overlay":null,"text":"Press the required app ."},{"note":null,"overlay":null,"text":"Press the indicator next to "Allow notifications" to turn the function on or off."}],"content":"
  • Press the required app.
  • Press the indicator next to "Allow notifications" to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Slide your finger upwards starting from the bottom of the screen to return to the home screen."}],"content":"
  • Slide your finger upwards starting from the bottom of the screen to return to the home screen.
","info":""}],"name":"Turning notifications on or off","description":"When you turn on notifications, you will be notified about various events such as new email messages, messages from social networks and calendar appointments.","id":205,"deviceId":20786},"content":"Turn notifications on or off ."}],"intro":null,"name":"My phone uses a large amount of mobile data","description":"If your phone uses a large amount of mobile data, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":38}

My phone uses a large amount of mobile data

If your phone uses a large amount of mobile data, there may be several causes of the problem.

We found 4 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 4: GPS position usage for applications is turned on
Your phone can determine your geographical position using GPS (Global Positioning System). The information about your location can be used by a number of applications on your phone such as navigation, the search function or weather forecast.
Previous slide
Step 1 of 11

Press Settings.

Step 2 of 11

Press Location.

Step 3 of 11

Press the indicator next to "Access my location" to turn the function on or off.

Step 4 of 11

Press Location.

Step 5 of 11

Press the required app.

Step 6 of 11

Press the required setting.

Step 7 of 11

Press arrow left twice.

Step 8 of 11

Press Advanced settings.

Step 9 of 11

Press the indicator next to "Wi-Fi scanning" to turn the function on or off. If you turn on the function, your phone can find your exact position using nearby Wi-Fi networks.

Step 10 of 11

Press the indicator next to "Bluetooth scanning" to turn the function on or off. If you turn on the function, your phone can find your exact position using nearby Bluetooth devices.

Step 11 of 11

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Solution 2 of 4: Mobile data usage for applications is turned on
You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.
Previous slide
Step 1 of 8

Slide two fingers downwards starting from the top of the screen.

Step 2 of 8

Press Mobile data to turn the function on or off.

Step 3 of 8

Press the settings icon.

Step 4 of 8

Press Mobile network.

Step 5 of 8

Press Data usage.

Step 6 of 8

Press Network access.

Step 7 of 8

Press the field next to the application name in the "Mobile data" column to turn the function on or off.

Step 8 of 8

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Solution 3 of 4: Automatic mobile data usage is turned on
You can set your phone to use mobile data automatically when the connection to the Wi-Fi network is weak. To turn automatic use of mobile data on or off, you need to turn on mobile data .
Previous slide
Step 1 of 6

Press Settings.

Step 2 of 6

Press Wi-Fi.

Step 3 of 6

Press the indicator next to "Wi-Fi" to turn on the function.

Step 4 of 6

Press More settings.

Step 5 of 6

Press the indicator next to "Wi-Fi+" to turn the function on or off.

Step 6 of 6

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Solution 4 of 4: Notifications are turned on
When you turn on notifications, you will be notified about various events such as new email messages, messages from social networks and calendar appointments.
Previous slide
Step 1 of 5

Press Settings.

Step 2 of 5

Press Notifications.

Step 3 of 5

Press the required app.

Step 4 of 5

Press the indicator next to "Allow notifications" to turn the function on or off.

Step 5 of 5

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 26/5/2020
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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