Perform a master reset

Find out how to perform a master reset on your device.

  1. From the home screen, swipe left.
  2. Tap Settings.
  3. Scroll to and tap Advanced settings.
  4. Scroll to and tap Backup & reset.
  5. Tap Factory data reset.
  6. Tap Reset phone.
  7. Tap Reset phone.

The device has been restored to factory settings.

Last updated: 14/9/2018
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Please select a reason
  • The article didn't answer my question
  • The article is missing important information
  • I didn't understand the article
  • I found the information but it didn't resolve my issue
  • Please let us know how we can make it better
0/600
Great!

Thanks for your feedback

Thanks for your feedback

We'll use your feedback to keep improving our help articles