Perform a master reset

Find out how to perform a master reset on your device.

  1. From the Start screen, swipe to the left.
  2. Scroll to and tap Settings.
  3. Tap System.
  4. Tap About.
  5. Scroll to and tap Reset your phone.
  6. Tap Yes.
    Note: To erase the memory card, tap to tick Also erase SD card.
  7. Tap Yes to confirm.

The device has been restored to factory settings.

Last updated: 8/1/2019
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